Principal, Multifamily Customer Engagement and Partner Management

Fannie Mae

Senior member consulting on customer network development and support activities for Fannie Mae. Building relationships, developing financing strategies, and delivering customer service in multifamily lending space.

Posted 6/27/2026full-timeWashington, DC • District of Columbia, Massachusetts, Texas, Virginia, Washington • 🇺🇸 United StatesLead💰 $155,000 - $209,000 per yearWebsite

About the role

Key responsibilities & impact

Consult with management on efforts and processes for overseeing customer network development and customer support activities
Work directly with lenders to develop their capabilities to deliver loans to Fannie Mae
Support customer engagement opportunities
Build strong relationships with multifamily owners and DUS lenders by developing customized financing strategies and delivering best-in-class customer service.
Partner with credit, legal, risk, and servicing teams to structure transactions that balance mission and market objectives with sound credit principles.
Provide guidance and recommendations on promoting and selling Fannie Mae's products and services.
Provide subject matter expertise, best practices, and recommendations to management.

Requirements

What you’ll need

8 years relevant experience
Strong understanding of Fannie Mae multifamily products and DUS/GSE underwriting standards
Ability to deliver training on complex products and processes and support internal and external learning
Demonstrated relationship management skills, with a proven ability to engage effectively with internal and external stakeholders
Demonstrated strategic thinking, strong client relationship management, and ability to offer solutions to complex issues
Strong written, verbal, and presentation skills for communicating complex transactions to senior leadership and other internal stakeholders
Adept at delivering clear and concise presentations tailored to diverse stakeholder audiences.
Bachelor's degree or equivalent

Benefits

Comp & perks

Health, Life, Voluntary Lifestyle, and other benefits and perks that enhance an employee's physical, mental, emotional, and financial well-being.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Fannie Mae multifamily productsDUS underwriting standardscustomer network developmentcustomer support activitiestransaction structuringcomplex product trainingbest practicescustomer engagement strategiesfinancing strategies

Soft Skills

relationship managementstrategic thinkingclient relationship managementproblem-solvingcommunication skillspresentation skillsstakeholder engagementcollaborationrecommendation skills