Customer Success Manager

• Own post-sale customer relationships as the commercial and executive owner across enterprise healthcare accounts
• Drive renewals, expansion, value realization, executive trust, net revenue retention, renewal forecast accuracy, expansion pipeline progression, and account retention
• Develop expansion strategies and account growth plans tied to customer business priorities
• Serve as primary executive contact for VP, SVP, and C-suite customer leadership
• Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment
• Articulate value through cost efficiency, quality improvement, clinical outcomes, and operational scalability
• Own account strategy, stakeholder mapping, success plans, risk mitigation, account health, and operating rhythms
• Ensure delivery outcomes align with contractual commitments and executive expectations
• Translate customer goals into priorities for internal teams and partner with Customer Engineering Managers on delivery alignment
• Surface churn risks and drive corrective actions through delivery teams
• Act as executive quarterback across Product, Engineering, Analytics, and Delivery
• Influence roadmap conversations using customer insights and market context
• Use data, analytics, clinical insights, and operational metrics to prove value, support renewals, and enable expansion
• Translate complex analytics and metrics into concise executive narratives and recommendations

Associate Partner driving renewals and expansion for Innovaccer’s enterprise healthcare customers

Associate Partner – Customer Success, Payer

Associate Partner owning executive customer success, renewals, and expansion for Innovaccer’s enterprise healthcare platform. Translating healthcare analytics into measurable financial, clinical, and operational value.

• Partner with Customer Success and Delivery teams to kick-start engagement with new customers, business areas, and products
• Understand customer expectations and requirements and ensure Zifo delivers them
• Assist in managing engagements with customers and Zifo's internal teams
• Partner with Service Delivery Management teams to transition projects from account mining to project execution
• Perform active account mining by expanding relationships beyond current customer contacts and business groups
• Work with the Client Partner on customer business plans for success
• Partner in creating customer Requests for Proposals
• Collaborate with Zifo teams, Client Partners, and cross-functional stakeholders across geographies
• Identify and propose value additions and ways to realize customer ROI
• Establish and nurture customer relationships, convert customers to Zifo Champions, and build rapport with multiple stakeholders
• Ensure ongoing customer business is renewed as appropriate
• Participate in Steering Committee meetings and customer leadership presentations with Zifo's Executive Leadership teams
• Provide industry trend insights and consultative inputs to customers
• Suggest internal and customer-facing best practices to support ongoing improvement and excellence

Junior Customer Success Manager growing pharmaceutical and biotech accounts for Zifo's R&D solutions

Junior Customer Success Manager

Junior Customer Success Manager expanding pharmaceutical, biotech, and life-science accounts for Zifo's R&D solutions. Managing customer engagements, renewals, proposals, and stakeholder relationships.

• Gain a thorough understanding of Adflow's proprietary ad inventory, machine learning-driven optimization, reporting analysis, competitive advantages, resources, and processes
• Persuasively articulate Adflow's offerings to new and existing advertisers
• Manage a book of business and maintain strong advertiser relationships
• Monitor client budgets and grow advertising spend on Adflow inventory
• Prepare and present formal business reviews to top clients
• Lead client communication for onboarding, performance feedback, creative changes, pacing reports, performance reports, client meetings, campaign recommendations, and growth strategies
• Identify, create, and implement solutions grounded in measurable business results
• Educate advertisers and agencies on Adflow's ad solutions and best practices
• Understand client KPIs and communicate metrics internally for optimization
• Introduce revenue-driving opportunities across Adflow's inventory and channels
• Manage onboarding for new advertisers, coordinating campaign builds, creative execution, and tracking requirements across partner teams
• Collaborate with Campaign Strategy, Media Operations, and Creative Strategy on feedback, analysis, optimization, and recommendations
• Formulate plans to extend new business and additional channel distribution with established accounts
• Oversee monthly billable numbers submitted to finance for invoicing

Advertiser Success Manager growing brand revenue on Fluent's Adflow commerce media platform

Advertiser Success Manager – Adtech

Advertiser Success Manager managing advertiser accounts and campaigns on Fluent's Adflow commerce media platform. Driving spend growth through performance analysis, client strategy, and cross-functional execution.

• Own day-to-day relationships with employer clients
• Ensure clients maximize benefits from Hinge Health programs
• Train, coach, and develop CS Associates and Managers
• Serve as trusted adviser, project manager, product expert, and coach
• Drive client adoption
• Report on program value
• Manage escalations
• Expand product offerings
• Secure renewals
• Partner cross-functionally with Growth, Sales, Data, Marketing, Operations, Product, and Clinical
• Contribute to best practices and evolving team responsibilities
• Drive enrollment communications campaigns to achieve annual enrollment goals
• Ensure 100% client retention and high client satisfaction, targeting 9/10+ NPS scores
• Turn clients into advocates for sales references and Marketing/PR requests
• Ensure clients offer Hinge Health’s full suite of products to maximize member impact

Client Success Manager driving employer adoption and retention for Hinge Health’s digital MSK healthcare platform

Client Success Manager

Client Success Manager managing employer relationships, adoption, renewals, and product expansion for Hinge Health’s digital MSK healthcare platform. Hybrid role requiring San Francisco office attendance three days weekly.

• Build and maintain strong, professional relationships with clients and internal stakeholders
• Serve as a responsive point of contact for client questions, requests, and service-related matters
• Coordinate with recruiting, operations, HR, payroll, and account management teams to support successful client engagements
• Monitor client needs, open items, service requests, and follow-ups to ensure timely resolution
• Maintain accurate client records, documentation, and activity within internal systems and CRM platforms
• Prepare and maintain reports, status updates, and performance information for internal and client-facing use
• Gather client feedback and identify opportunities to improve service quality, communication, and overall client satisfaction
• Support onboarding, engagement, and ongoing coordination for client and workforce activities as assigned
• Participate in client meetings and internal team discussions as needed
• Maintain confidentiality and handle sensitive business, employee, and client information professionally
• Contribute to process improvements and other initiatives that enhance the client experience

Client Success Associate supporting staffing clients at a workforce solutions company

Client Success Associate

Client Success Associate supporting client relationships and service delivery for a workforce solutions company. Coordinating staffing operations, resolving issues, and improving client satisfaction remotely.

• Hire, train, mentor, and coach Customer Success Managers
• Set performance expectations, conduct performance reviews, and provide constructive feedback
• Foster a positive and collaborative team environment
• Manage team workload and resource allocation
• Develop and implement customer success strategies for product adoption, retention, and growth
• Monitor customer health metrics and identify improvement areas
• Collaborate with product, sales, and engineering teams on customer needs and feedback
• Advocate for customers within the organization
• Ensure CSMs effectively manage accounts and build customer relationships
• Escalate and resolve complex customer issues
• Identify and address potential churn risks
• Track and analyze churn rate, NPS, CSAT, and product usage
• Prepare customer success performance reports for leadership
• Identify trends and insights to inform strategies
• Implement process improvements to enhance customer experience and CSM efficiency
• Stay current on customer success best practices and trends
• Lead and mentor the team in customer renewals, expansions, and upselling
• Analyze usage patterns and feedback to identify growth opportunities
• Engage clients to drive renewals and upsells, track performance goals, and adjust strategies

Customer Success Team Manager leading SaaS customer retention and growth for Lunit’s cancer-detection AI solutions

Customer Success Team Manager

Customer Success Team Manager leading teams that drive adoption, retention, renewals, and expansion for Lunit’s cancer-detection AI SaaS solutions. Supporting healthcare providers and patients through customer success strategy and analytics.

• Own account strategies across a $5M+ ARR portfolio of approximately 20–25 enterprise accounts
• Serve as the strategic partner throughout the customer lifecycle
• Develop multi-year success plans aligned to digital transformation goals, adoption milestones, and measurable business outcomes
• Build trusted relationships with executive stakeholders, including VP Marketing/CMO, Head of Digital, and VP Engineering/CTO
• Identify and address churn, contraction, competitive displacement, and executive disengagement risks
• Develop recovery strategies when needed
• Own and forecast retention targets using usage, adoption, health, and engagement indicators
• Lead Executive Business Reviews and customer workshops demonstrating ROI and measurable outcomes
• Own an expansion quota and identify, negotiate, and close upsell and volume-growth opportunities
• Advise customers on scaling Contentstack implementations and evolving workflows without owning the technical build
• Mentor and coach CSMs on strategic account management, executive engagement, commercial strategy, and risk management
• Bring customer insights to the organization and contribute to the CS playbook, platform, processes, and customer experience
• Leverage AI and Customer Success tooling to manage the portfolio, identify risks and opportunities, and improve outcomes
• Collaborate with Sales, Product, Marketing, and other teams to drive customer outcomes and commercial growth

Senior Customer Success Manager expanding enterprise SaaS accounts for Contentstack’s digital experience platform

Senior Customer Success Manager

Senior Customer Success Manager guiding enterprise customers using Contentstack’s digital experience platform. Driving retention, executive engagement, adoption, and expansion across a $5M+ ARR portfolio.

• Serve as the trusted advisor and main point of contact for assigned clinical practices using the Osmind product and services
• Drive product adoption, satisfaction, and retention by proactively identifying and resolving issues that get in the way of clinicians using the platform effectively
• Assist clinicians and practice staff in understanding and optimizing workflows supported by EHR and RCM tools
• Collaborate cross-functionally with Product, Support, Implementation, and RCM teams to resolve issues promptly and communicate improvements back to customers
• Deliver tailored training and enablement sessions to build practice staff confidence and product fluency
• Identify opportunities to help practices expand and optimize their business, including adding treatment modalities or improving capacity utilization
• Gather and relay customer feedback to inform continuous product enhancement
• Track and report concrete improvements in practice performance metrics, demonstrating clear return on Osmind 360 investment within 6 months post go-live
• Provide detailed reporting to the Customer Success Lead on the health and performance of assigned practices
• Operate autonomously, prioritizing workload and managing time effectively to meet client and company expectations

Customer Success Manager helping clinicians adopt Osmind’s EHR and RCM platform

Customer Success Manager helping clinical practices adopt Osmind’s EHR and RCM technology. Driving customer retention, workflow optimization, training, and practice growth.

• Establish trusted, strategic advisor relationships with assigned enterprise-level customers
• Serve as the main point of contact for a portfolio of complex Managed Services customers
• Understand customer business objectives, challenges, requirements and strategic outlooks
• Develop and execute customer success plans
• Drive adoption, utilization, satisfaction, retention, renewals and expansion of Managed Services
• Stay current on industry trends, market dynamics and competitive landscape to provide strategic guidance
• Analyze customer data and feedback to improve customer experience and identify trends and improvement areas
• Engage customer executives and stakeholders to define, track and measure solution impact
• Advocate for customer needs within CDW and share insights with internal teams
• Monitor key performance indicators and report to CDW stakeholders and customer sponsors/executives
• Establish weekly, monthly and quarterly customer review cadences
• Respond to customer inquiries, concerns and issues
• Act as liaison for technical inquiries, issues and escalations across support, product development and service delivery teams
• Manage critical escalations and coordinate investigation and resolution of technical and operational challenges
• Communicate issue status and resolution clearly to customers
• Identify and pursue upselling and cross-selling opportunities in partnership with sales teams
• Align Managed Services offerings with evolving customer needs
• Drive customer renewals and position relevant additional solutions to maximize revenue
• Lead service improvement initiatives and implement necessary changes with appropriate teams
• Conduct presentations and conversations with customer and internal executive stakeholders
• Lead internal initiatives
• Coach and mentor Associate CSMs and Customer Success Managers

Senior Customer Success Manager guiding enterprise clients using CDW Managed Services technology solutions

Senior Customer Success Manager – Managed Services

Senior Customer Success Manager guiding enterprise clients toward adoption, retention, renewals, and expansion. Partnering across CDW’s technology and Managed Services teams to deliver customer outcomes.

• Operate as a strategic consultant and customer-centric partner to auto dealers within the Capital One Sales Process
• Partner with POD counterparts to strategize and achieve sales success
• Support efforts to gain and retain Navigator Platform subscribers
• Provide specialized expertise during initial pitches and closing techniques
• Own seamless setup, expert training, and strategic ROI conversations
• Educate and gain buy-in from key auto dealer stakeholders
• Collaborate with the Area Sales Manager and POD team members to develop and execute market strategies and achieve sales goals
• Support Navigator Platform sales efforts and own the customer adoption and retention lifecycle
• Drive process improvements aligned with customer outcomes and the Capital One Sales Process
• Provide subject matter expertise on processes and Navigator Platform while representing Sales
• Troubleshoot product and process issues related to Navigator Platform
• Conduct frequent in-market dealership visits to foster relationships and execute customer enablement

Dealer Success Manager driving Navigator Platform adoption among Capital One auto dealers

Dealer Success Manager

Dealer Success Manager driving Navigator Platform adoption and retention for Capital One auto dealers. Providing sales enablement, training, ROI guidance, and dealership relationship management.

• Own all project and run aspects of CES delivery on the account
• Manage contract renewals, client satisfaction, profitability, resourcing, billable roles, and service level agreements
• Collaborate with other offerings to deliver a consistent full-stack account experience
• Drive on-account growth and opportunities under $5M through pipeline development, solutioning, change control, and revenue and margin forecasting
• Lead account activities outside sales and Client Partner responsibilities
• Provide strategic oversight and progress reporting to the CSM Leader
• Align client resourcing strategy and resolve resourcing gaps or constraints
• Govern financial operations, cash collection, and accounts receivable issue resolution
• Ensure delivery and commercial compliance, contractual obligations, system accuracy, change controls, and post-project improvement
• Collaborate with peer CSMs in large or multilayered accounts
• Advocate for client needs and serve as the escalation point for client issues
• Drive operational excellence through governance structures, KPI tracking, and continuous improvement
• Collaborate with delivery, sales, marketing, and product teams
• Apply knowledge of CES and DXC offerings to client needs
• Own and win opportunities under $5 million
• Monitor TCV, revenue, contract margin, delivery excellence, productivity, operational excellence, pipeline, and client satisfaction KPIs

Client Success Manager driving DXC technology-service account growth and delivery excellence

Client Success Manager – CSM

Client Success Manager driving DXC technology-service account growth, renewals, and delivery excellence. Managing client satisfaction, financial governance, operational KPIs, and cross-functional execution.

• Serve as the primary partner for assigned accounts, building trust and ensuring optimal platform utilization
• Collaborate with Account Management to identify upsell and expansion opportunities
• Monitor account health, anticipate client needs, and conduct regular business reviews aligned with customer KPIs
• Become a subject matter expert on WorkWave’s technology and guide field service leaders through complex workflows, feature updates, and best practices
• Capture customer insights and feature usage trends to influence the product roadmap with Product and Engineering
• Analyze usage data and performance metrics to resolve operational hurdles and build sustainable growth strategies
• Navigate difficult conversations, de-escalate risks, and guide clients toward data-backed solutions
• Incorporate AI workflows and platform insights to improve efficiency, accuracy, and proactive customer outreach

Customer Success Manager helping service businesses optimize WorkWave field-service software

Customer Success Manager helping service businesses optimize WorkWave’s field-service software. Driving retention, growth, platform adoption, and product improvements through data-led client partnerships.

• Partner with customers to transition from closed-won to high-volume production
• Own the technical success charter and drive adoption of Prophecy’s AI-native agents and visual ETL tools
• Ensure customers realize measurable productivity gains and renew
• Track account health through adoption metrics and technical milestones
• Identify stalled adoption and technical friction early
• Lead structured discovery and cross-functional mitigation efforts to prevent churn
• Collaborate with Account Managers on Quarterly Business Reviews
• Present value realized, including completed use cases, data-engineering efficiency gains, and technology-roadmap alignment
• Coordinate with Solutions Engineering, Product Management, and Professional Services to resolve complex data-engineering problems
• Translate field-level customer feedback into actionable insights for Engineering
• Influence Prophecy’s AI-driven product roadmap through customer requirements

Enterprise Customer Success Manager driving adoption of Prophecy’s AI-native data platform

Enterprise Customer Success Manager

Enterprise Customer Success Manager driving adoption and renewals for Prophecy’s AI-native data preparation platform. Translating technical data-stack value into measurable enterprise outcomes.

• Oversee, design, and continuously optimize automated in-app product onboarding pathways and AI chat support algorithms
• Manage renewals, upsells, and downgrades for Mid-Market customers
• Execute risk mitigation strategies to hit and exceed Net Revenue Retention targets
• Act as the primary human fallback for complex business logic inquiries and critical escalations
• Lead scheduled configuration consultations and deliver tailored feature enablement frameworks
• Optimize platform integration with customer operations
• Analyze self-serve user trends, churn data, and feature gaps
• Recommend product roadmap priorities to Product Leadership
• Design and own a brand-new outbound motion
• Collaborate with product leadership and internal teams on product enhancements and best practices

Customer Success Manager optimizing Waitwhile’s AI platform and SaaS revenue for Allegion

Customer Success Manager, Solutions

Customer Success Manager optimizing Waitwhile’s AI support platform, configurations, renewals, and expansions. Driving retention and product strategy for Mid-Market and Enterprise customers.

• Build and grow long-term strategic relationships with merchant partners
• Manage a portfolio of accounts across a variety of industries
• Manage contract renewals, pricing updates, and expansions
• Develop proactive client management strategies to drive incremental GMV and revenue
• Expand Affirm’s relationship coverage
• Analyze merchant performance and recommend programs to increase product adoption
• Promote marketing best practices and optimize program financing programs
• Manage merchant relationship health to maximize value for Affirm and merchants
• Orchestrate cross-functional teams across Analytics, Credit, Technical, Marketing, and Product
• Report to the Senior Manager, Client Success

Client Success Lead expanding merchant revenue and GMV for buy-now-pay-later fintech Affirm

Client Success Lead

Client Success Lead growing merchant partnerships and expanding revenue and GMV for Affirm’s buy-now-pay-later platform. Managing strategic accounts, renewals, adoption, and cross-functional programs.

• Manage and grow a portfolio of customer relationships
• Ensure customer success, satisfaction, retention, and growth
• Align with customers on success criteria and drive adoption of best practices
• Deliver Business Reviews, prove ROI, and maximize value realization from the Abnormal platform
• Develop and execute strategic success plans aligned with customer goals and roadmaps
• Engage senior decision makers to guide customer strategy
• Identify upsell and cross-sell opportunities
• Maintain deep knowledge of Abnormal products and roadmap
• Educate customers on relevant features and drive platform adoption
• Establish trusted-advisor relationships and cultivate customer champions
• Partner with Sales, Product, Engineering, and Support teams
• Monitor customer health, anticipate risks, and coordinate remediation plans
• Provide feedback to internal teams

Customer Success Manager growing enterprise SaaS relationships for Abnormal AI

Senior Customer Success Manager – Fed/SLED

Senior Customer Success Manager growing Fed/SLED enterprise SaaS accounts for Abnormal AI. Driving adoption, renewals, expansion, and executive customer outcomes.

• Serve as a trusted strategic advisor and primary point of contact for assigned customers
• Build strong relationships with business and IT leaders, including executive-level stakeholders
• Partner with Account Managers, Technical Account Managers, and other internal stakeholders to deliver a coordinated customer experience
• Develop a deep understanding of customers' business, operating model, strategic priorities, and retail environment
• Lead collaborative discovery to develop Value Success Plans defining business objectives, value drivers, and outcomes
• Ensure customers implement, adopt, and realize value from contracted Blue Yonder solutions
• Establish strategic engagement cadences and maintain internal alignment around customer priorities and progress
• Lead Executive Business Reviews and Quarterly Business Reviews
• Identify and mitigate customer attrition risks
• Lead customer renewal activities
• Identify and facilitate upsell, cross-sell, and solution expansion opportunities
• Drive customer advocacy through customer champions, the Customer Appreciation Program, and reference opportunities
• Track Verified Value Outcomes
• Drive executive customer engagement through strategic business reviews

Customer Success Partner helping retailers realize value from Blue Yonder supply chain solutions

Customer Success Partner – Retail Industry

Customer Success Partner advising retail customers on Blue Yonder’s AI-powered supply chain and commerce solutions. Driving adoption, value realization, renewals, retention, and expansion.

• Own a designated book of business and manage the complete customer lifecycle from onboarding to renewal
• Manage onboarding, adoption, expansion selling, and renewals
• Lead customer retention initiatives and strategies
• Collaborate with new sales and internal teams to onboard and support new customers
• Serve as a trusted advisor to existing customers
• Develop expertise in e-commerce and Wayvia’s product suite
• Provide customer insights for achieving business objectives through data analysis and reporting
• Create success plans and conduct executive-level quarterly business reviews
• Build cross-functional relationships at user and executive levels across multiple internal teams and brands
• Execute against retention, growth, and customer satisfaction goals

Customer Success Manager helping Wayvia’s global brands grow through e-commerce and data insights

Customer Success Manager owning customer lifecycles for Wayvia, which helps global brands improve commerce through AI, data, and innovation. Driving retention, growth, renewals, and satisfaction.

• Support partner relationships and growth strategy, annual targets, retention, impact objectives, expansion opportunities, and client satisfaction
• Serve as relationship manager, primary client liaison, and account owner for specialty, scholarship-only client accounts
• Support account strategy and program management, including technical issue resolution, learner support, billing, communications, legal items, and general Q&As
• Deliver yearly business reviews and assess account growth opportunities
• Analyze customer health metrics, run NPS surveys, and gather partner feedback
• Maintain client updates and documentation through Salesforce, client notes, internal channels, and other sources
• Build presentation materials for internal and external meetings
• Nurture and renew existing accounts and drive revenue maintenance and generation through learner enrollments and account growth
• Identify, track, analyze, and communicate success metrics
• Facilitate operational elements of client program design for maintenance and expansion
• Develop client stakeholder relationships and lead client initiatives
• Set and achieve enrollment, retention, engagement, and partnership health goals
• Develop subject matter expertise in the learner experience and identify barriers and opportunities
• Collaborate with marketing, product, academic partnerships, sales, and support teams
• Synthesize feedback to advise decision-making and product strategy

Senior Client Success Specialist managing education-program partnerships for InStride

Senior Client Success Specialist

Senior Client Success Specialist managing client relationships, learner success, and growth for InStride’s employer-sponsored education programs. Driving retention, enrollments, and account expansion.

• Lead the Client Success team and Managers of Client Success
• Establish organizational structure, strategic priorities, and performance accountability
• Develop and implement organization-wide client success strategy, playbooks, and operating methodologies
• Hire, develop, and mentor CS managers and senior leaders
• Set performance expectations and metrics; monitor NRR, retention, adoption, and expansion results
• Partner with Sales, Implementation, Product, and Finance across the client lifecycle
• Lead strategic client relationships and executive-level conversations for important accounts
• Drive innovation in client success approaches, tooling, and engagement models
• Develop annual forecasts and business plans for retention and expansion targets
• Represent function performance and strategy to executive leadership
• Champion AI and automation adoption across the function
• Build scalable systems enabling the team to manage more clients effectively
• Deliver a high-performing Client Success organization within six months

Senior Client Success leader scaling lender relationships for Built’s real estate finance platform

Senior Manager, Client Success – Lender

Senior Client Success leader scaling retention and expansion for Built’s AI-powered real estate finance platform. Leading managers, strategic lender accounts, and organization-wide customer success strategy.

Customer Success Manager jobs in United States

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Associate Partner – Customer Success, Payer

Junior Customer Success Manager

Advertiser Success Manager – Adtech

Client Success Manager

Client Success Associate

Customer Success Team Manager

Senior Customer Success Manager

Customer Success Manager

Senior Customer Success Manager – Managed Services

Dealer Success Manager

Client Success Manager – CSM

Customer Success Manager

Enterprise Customer Success Manager

Customer Success Manager, Solutions

Client Success Lead

Senior Customer Success Manager – Fed/SLED

Customer Success Partner – Retail Industry

Customer Success Manager

Senior Client Success Specialist

Senior Manager, Client Success – Lender