Customer Success Manager

• The Customer Success Manager is the primary point of contact between Net Driven and our customers, delivering the highest level of service via phone, email, and web meetings.
• This position uncovers each customer's goals and proactively recommends marketing solutions that address their needs, with the aim of retaining and growing their partnership with Net Driven.
• A successful person in this role becomes a true customer partner — helping dealers sell, service, and retain more customers, while expanding their shop's revenue opportunities.
• Help independent auto service and tire businesses thrive in a competitive market space.
• Become an expert on all Net Driven products (within the first 90 days of employment).
• Consistently lead quarterly business reviews with your portfolio of customers.
• Build strong customer relationships through remote, web meetings and professional virtual communication.
• Respond quickly and persistently to customer issues, working to resolve concerns in a timely and effective manner.
• Identify customer needs, communicate the value of relevant products and services, and refer qualified sales opportunities to the Sales Team.
• Consistently work to retain your book of business by successfully identifying at-risk customers and taking proactive actions to save.
• Contribute and support positive customer satisfaction scores by providing best-in-class service (CSAT/NPS).
• Maintain and uphold all internal processes and procedures.
• Proactively seek to improve tasks and meet company goals.
• Become an expert on and use a robust set of business tools—including Salesforce, Jiminny, Power BI, and Vonage - to manage customer relationships, track performance, support communication, and uncover opportunities for improvement.

• The Customer Success Manager is the primary point of contact between Net Driven and our customers, delivering the highest level of service via phone, email, and web meetings.
• Uncovers each customer's goals and proactively recommends marketing solutions that address their needs, with the aim of retaining and growing their partnership with Net Driven.
• Help independent auto service and tire businesses thrive in a competitive market space.
• Consistently lead quarterly business reviews with your portfolio of customers.
• Build strong customer relationships through remote, web meetings and professional virtual communication.
• Respond quickly and persistently to customer issues, working to resolve concerns in a timely and effective manner.
• Identify customer needs, communicate the value of relevant products and services, and refer qualified sales opportunities to the Sales Team.
• Consistently work to retain your book of business by successfully identifying at-risk customers and taking proactive actions to save.
• Contribute and support positive customer satisfaction scores by providing best-in-class service (CSAT/NPS).
• Maintain and uphold all internal processes and procedures.
• Proactively seek to improve tasks and meet company goals.
• Become an expert on and use a robust set of business tools—including Salesforce, Jiminny, Power BI, and Vonage - to manage customer relationships, track performance, support communication, and uncover opportunities for improvement.

• Help independent auto service and tire businesses thrive in a competitive market space.
• Become an expert on all Net Driven products (within the first 90 days of employment).
• Consistently lead quarterly business reviews with your portfolio of customers.
• Build strong customer relationships through remote, web meetings and professional virtual communication.
• Respond quickly and persistently to customer issues, working to resolve concerns in a timely and effective manner.
• Identify customer needs, communicate the value of relevant products and services, and refer qualified sales opportunities to the Sales Team.
• Consistently work to retain your book of business by successfully identifying at-risk customers and taking proactive actions to save.
• Contribute and support positive customer satisfaction scores by providing best-in-class service (CSAT/NPS).
• Maintain and uphold all internal processes and procedures.
• Proactively seek to improve tasks and meet company goals.
• Become an expert on and use a robust set of business tools—including Salesforce, Jiminny, Power BI, and Vonage - to manage customer relationships, track performance, support communication, and uncover opportunities for improvement.

• The Customer Success Manager is the primary point of contact between Net Driven and our customers, delivering the highest level of service via phone, email, and web meetings.
• This position uncovers each customer's goals and proactively recommends marketing solutions that address their needs, with the aim of retaining and growing their partnership with Net Driven.
• Help independent auto service and tire businesses thrive in a competitive market space.
• Become an expert on all Net Driven products (within the first 90 days of employment).
• Consistently lead quarterly business reviews with your portfolio of customers.
• Build strong customer relationships through remote, web meetings and professional virtual communication.
• Respond quickly and persistently to customer issues, working to resolve concerns in a timely and effective manner.
• Identify customer needs, communicate the value of relevant products and services, and refer qualified sales opportunities to the Sales Team.
• Consistently work to retain your book of business by successfully identifying at-risk customers and taking proactive actions to save.
• Contribute and support positive customer satisfaction scores by providing best-in-class service (CSAT/NPS).
• Maintain and uphold all internal processes and procedures.
• Proactively seek to improve tasks and meet company goals.
• Become an expert on and use a robust set of business tools—including Salesforce, Jiminny, Power BI, and Vonage - to manage customer relationships, track performance, support communication, and uncover opportunities for improvement.

• CRM Workflow & Process Consulting
• Work with stakeholders to understand how the CRM is used today, then redesign workflows, lead management, pipeline stages, assignment rules, notifications, and reporting around the improved structure.
• Advise stakeholders on CRM best practices and recommend the right Zoho-native approach vs. custom development.
• Guide the client's team through structural changes, including communication, documentation, and light training so adoption sticks.
• Build dashboards and reports that give the client's team clear operational visibility.
• Platform Integration Support
• Support integration between Zoho CRM and the rest of the client's platform using Zoho's REST APIs, webhooks, and middleware.
• Write Deluge functions and scripts where native configuration isn't enough.
• Collaborate with Augusto engineers on integration architecture, data flow, sync strategy, error handling, and API authentication.
• Collaboration & Communication
• Partner with Augusto engineering leads and the client's team to deliver production-ready solutions.
• Explain configuration decisions, trade-offs, and limitations clearly to both technical and non-technical stakeholders.
• Work independently, own deliverables, and communicate progress proactively.

Zoho CRM Specialist

• Owns and delivers joint customer success plan, to help build, grow, and expand client relationships at all levels while driving business alignment on desired outcomes.
• Act as a Trusted Advisor and Business Partner, providing strategic guidance and a path to value to customer Executive Leadership and internal account teams, demonstrating cross functional collaboration.
• Leverage PointClickCare customer success methodology that provides a prescriptive relationship management experience, anticipating customer challenges and meeting them with solutions.
• Provide early warning and turnaround strategies that focus on customer health and churn mitigation. Act as a point of escalation, when required, help manage customer expectations, and develop save plans for at-risk accounts.

Senior Customer Success Manager

• Schedule and run 1:1 onboarding sessions for new users helping them integrate AlphaSense into their workflow.
• Reach out to low activity or dormant users through email and warm calling.
• Support client sessions across a variety of industries and user types.
• Work with Customer Success Managers and Account Managers to keep accounts healthy.
• Assist sales teams by running product overview sessions for trials, joining demos when needed, and helping highlight the platform’s value to prospective users.
• Spot themes, trends, and relevant content during client interactions and share these insights.

Customer Success Associate

• Desenvolvimento de API’s utilizando Node.JS, postgres e/ou Mongodb
• Monitorar a saúde das nossas aplicações;
• Contribuir com evoluções arquiteturais;
• Ajudar com resoluções e melhorias em débitos técnicos;
• Propor novas ideias e soluções arquiteturais reutilizáveis;
• Identificar melhorias no design de nossos códigos e sistemas;
• Participação na direção estratégica no time de engenharia;
• Mentorar e ajudar pessoas a crescerem e evoluírem na carreira;
• Identificar gargalos e melhorias de performance em nosso banco de dados ou API’s;
• Ser referência em relação a boas práticas durante a construção de nossos sistemas e aplicações;
• Garantir que nossos componentes estejam com um bom design de código;
• Garantir que nossos serviços possuem um nível de acoplamento saudável;
• Garantir que as evoluções não diminuam a qualidade e saúde de nossos serviços .

Recomendação Automática

• Serve as a primary point of contact for an assigned portfolio of partners, responding to day-to-day questions and coordinating internal resources as needed.
• Support partner onboarding, including gathering requirements, coordinating internal teams, tracking implementation milestones, and ensuring a smooth go-live on the Fortis platform.
• Conduct regular check-ins and virtual training sessions to drive adoption of Fortis capabilities, tools, and best practices within partner organizations.
• Help partners leverage Fortis go-to-market assets (sales tools, marketing collateral, training content) to drive joint growth and optimize payment experiences for end merchants.
• Monitor partner health and performance using available reports and dashboards; flag risks, surface opportunities, and support preparation of business reviews for Partner Development/Success leadership.
• Collaborate closely with internal teams (Sales/BD, Implementations, Support, Product, Marketing, Risk) to resolve partner issues and remove operational blockers.
• Document and maintain partner configurations, processes, and playbooks to support scalable, repeatable partner success motions.
• Capture partner feedback and recurring themes, and channel them back to Product, Operations, and Leadership to improve Fortis’ partner experience.
• Support management of partner escalations by gathering context, coordinating investigation, and ensuring timely communication back to the partner.

Partner Success Specialist

• Build relationships: Become the trusted Worldia representative for the travel agencies in your assigned region.
• Onboard new agencies: Train newly registered agencies and help them confidently begin using the Worldia platform.
• Activate existing accounts: Reconnect with agencies that have completed training but are not yet booking through Worldia. Identify barriers, provide guidance, and help them succeed.
• Share market insights: Provide feedback on customer needs, product opportunities, and market trends to help improve the advisor experience.

US Regional Ambassador – Travel Advisor, Customer Success

• Lead and grow the team. Manage, coach, and mentor a team of 4 (scaling to 6-9), fostering a culture where going above and beyond is the norm, not the exception
• Own the customer experience. Set the tone and standard for how the team engages with customers — empathetic, relationship-first, and human
• Become a product expert. Deeply understand our product so you can anticipate customer needs, solve problems creatively, and train your team to do the same
• Build for scale — without losing the human touch. Develop processes, playbooks, and systems that support a growing team while preserving the personal, relationship-driven service that sets us apart
• Balance data and intuition. Use metrics and reporting to guide decisions, but never let dashboards replace judgment, empathy, or the ability to read what a customer actually needs
• Drive retention through relationships. Treat customer success as an extension of sales — not through pushy upsells, but by building trust that naturally leads to loyalty and growth
• Handle escalations personally. Step in on the toughest customer situations and model what "above and beyond" looks like
• Hire and onboard future team members as the team scales, protecting the culture as headcount grows

Manager, Customer Success

• Own a portfolio of customer accounts and serve as the primary strategic relationship manager
• Develop trusted relationships with athletic directors, administrators, and key stakeholders
• Lead onboarding transitions and ongoing customer engagement throughout the customer lifecycle
• Conduct seasonal planning meetings, business reviews, and end-of-year reviews with customers
• Drive product adoption and promote best practices across Hometown solutions.
• Monitor customer health, identify risks early, and execute retention strategies
• Own renewal conversations and partner with Sales on expansion and cross-sell opportunities
• Maintain accurate customer records, success plans, and activity in Salesforce
• Analyze customer data to identify trends, risks, and opportunities
• Partner with Product, Support, Professional Services, and Sales to resolve customer needs
• Represent Hometown at customer events, conferences, and on-site meetings as needed
• Consistently deliver an exceptional customer experience aligned with Hometown's HERO values

• Lead, coach, and develop the TSM team, defining best practices and operating standards
• Own key-customer GRR and the technical-outcome metrics you define with Product
• Ensure a technical read on every Enterprise upgrade prospect before outreach, and co-author the technical sections of proposals
• Drive onboarding setup, Workload Unit (WU) optimization, and quarterly architecture reviews for strategic accounts
• Own the escalation protocol: triggered at 48hr+, business-critical, or infrastructure issues, with documented root cause and written close-out
• Partner with Account Management, Customer Success, Product, and Engineering to de-risk complex implementations

Manager, Technical Success

• Engages directly with clients or internal stakeholders across Gartner
• Acts as a connector between internal and external Clients and the Gartner Analyst community
• Provides research and resources to business leaders
• Partners with internal stakeholders on client needs
• Builds strong working relationships with the Gartner Business & Technology Insights Analyst community

Client Engagement Specialist

• Engage with Customers post-sale to drive user adoption and satisfaction, ensuring high Customer retention.
• Forge highly effective customer partnerships and establish a trusted advisor/strategic partner relationship with target accounts.
• Work with targeted Customers to develop a proactive individual Customer Success Plan including establishing critical goals and key performance indicators.

• Lead, mentor, and develop a team of Customer Success Associates, providing guidance on relationship management, account strategy, and professional growth.
• Own the overall success and retention strategy for a portfolio of health system partners, health plans, and strategic referral partners, ensuring the team exceeds established targets.
• Serve as a point of escalation and maintain high-level relationships with executive decision-makers at partner organizations.
• Collaborate with Product, Clinical, Data Science, and Legal teams to ensure the "voice of the customer" informs the product roadmap and operational improvements.
• Standardize and optimize customer reporting, communication templates, and project management workflows to increase team efficiency.
• Partner with Marketing to oversee the development of large-scale campaigns and workshops that drive patient engagement across all accounts.
• Work with the Performance Management and Sales Operations teams to interpret and address team metrics including: referral volumes, customer health scores, conversion rates, upsells etc.
• Support finalist presentations and strategic key prospect meetings by serving as a subject matter expert on client partnership strategy, implementation, operations, reporting and ongoing strategic account management. Provide references as needed.
• Ability to communicate clinical outcomes, behavioral health value, and care delivery impact to healthcare stakeholders while navigating regulated healthcare environments.

• Develop and coach a high-performing team of 5–7 Customer Success Managers
• Drive client retention, renewals, and long-term revenue growth
• Personally manage a portfolio of strategic customer accounts
• Partner with Sales, Product, and leadership to identify growth opportunities and shape business strategy
• Monitor key performance indicators (KPIs), including retention, NPS, and product adoption

Director of Customer Success – Mid-Market

• Support the Senior Customer Success Manager team
• Provide white glove service to Censis customers
• Ensure successful product use, retention, and a positive experience for clients
• Grow client utilization and subscription footprint
• Serve as an internal advocate for the customer
• Manage requests from current customers
• Support QBR preparation
• Coordinate and complete onsite and virtual visits
• Triage and route customer inquiries
• Collaborate with cross-functional teams
• Support special projects as assigned.

Associate Customer Success Management

• Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform.
• Act as the primary point of contact for your portfolio, developing strong connections with key stakeholders through regular strategy calls and proactive outreach.
• Manage the renewal process for your designated accounts while proactively identifying upsell and cross-sell opportunities that introduce new features and drive additional value.
• Connect customers with the right internal and external resources to resolve inquiries smoothly, collaborating closely with Product, Support, and Sales teams.
• Continuously educate customers on product updates and best practices, ensuring deep adoption and alignment with their evolving operational needs.

• Partner with Public Sector customers to translate pre-sales command plans and desired business outcomes into clear, actionable objectives
• Guide customers on how to use the GitLab platform effectively, drawing on common best practices, DevSecOps principles, and typical Git workflows and branching strategies
• Map and manage the customer journey, and coach customers on how to adopt new GitLab use cases over time
• Act as the primary GitLab liaison for your customers, coordinating responses to questions, issues, and escalations by working closely with Support, Product Management, Sales, Professional Services, and other teams
• Own a defined book of business with responsibility for driving adoption, retention, expansion, and overall customer satisfaction
• Stay current on GitLab releases and help customers understand and apply new features to their environments and use cases
• Use project management skills to plan, track, and deliver customer enablement and success initiatives across multiple stakeholders

Customer Success Manager jobs in United States

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Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager

Zoho CRM Specialist

Senior Customer Success Manager

Customer Success Associate

Recomendação Automática

Partner Success Specialist

US Regional Ambassador – Travel Advisor, Customer Success

Manager, Customer Success

Customer Success Manager

Manager, Technical Success

Client Engagement Specialist

Customer Success Manager

Customer Success Manager

Director of Customer Success – Mid-Market

Associate Customer Success Management

Senior Customer Success Manager

Customer Success Manager – Public Sector