Senior Client Success Specialist

InStride

Senior Client Success Specialist managing client relationships, learner success, and growth for InStride’s employer-sponsored education programs. Driving retention, enrollments, and account expansion.

Posted 9/10/2026full-timeRemote • Arizona, California, Colorado, Connecticut, Florida, Illinois, Kansas, Louisiana, Maryland, Massachusetts, Minnesota, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia, Washington, Wisconsin • 🇺🇸 United StatesSenior💰 $75,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, account strategy, and program management, with a strong focus on customer satisfaction and retention. Proficient in analyzing customer health metrics and synthesizing feedback to drive decision-making and product strategy.

Highest-signal resume keywords

Client Relationship ManagementAccount Strategy DevelopmentCustomer Health Metrics AnalysisCommunication SkillsCreative Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Customer-First MentalityExcellent Independent JudgmentOutstanding Interpersonal SkillsAttention to DetailBias for Speed and Action

Tools & Technologies

Salesforce

Industry Keywords

Corporate Client SuccessClient LiaisonProgram ManagementNPS SurveysStakeholder Relationships

About the role

Key responsibilities & impact

Support partner relationships and growth strategy, annual targets, retention, impact objectives, expansion opportunities, and client satisfaction
Serve as relationship manager, primary client liaison, and account owner for specialty, scholarship-only client accounts
Support account strategy and program management, including technical issue resolution, learner support, billing, communications, legal items, and general Q&As
Deliver yearly business reviews and assess account growth opportunities
Analyze customer health metrics, run NPS surveys, and gather partner feedback
Maintain client updates and documentation through Salesforce, client notes, internal channels, and other sources
Build presentation materials for internal and external meetings
Nurture and renew existing accounts and drive revenue maintenance and generation through learner enrollments and account growth
Identify, track, analyze, and communicate success metrics
Facilitate operational elements of client program design for maintenance and expansion
Develop client stakeholder relationships and lead client initiatives
Set and achieve enrollment, retention, engagement, and partnership health goals
Develop subject matter expertise in the learner experience and identify barriers and opportunities
Collaborate with marketing, product, academic partnerships, sales, and support teams
Synthesize feedback to advise decision-making and product strategy

Requirements

What you’ll need

Candidates must be located in AZ, CA, CO, CT, DC, DE, FL, GA, IL, IN, KS, LA, MA, MD, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OR, PA, TX, VA, WA, or WI
2+ years of experience in corporate client success and/or corporate client services role
Customer-first mentality focused on building and nurturing lasting relationships
Excellent independent judgment
Creative problem-solving ability for complex customer challenges
Outstanding interpersonal, verbal, and written communication skills
Bias for speed and action with high analytic accuracy and attention to detail
Flexible and willing to travel as needed, up to 10%

Benefits

Comp & perks

2,800+ online certificate and degree programs through the Step Forward program, with tuition covered upfront starting Day 1
401(k) plan with company match
Flexible vacation policy
Paid family leave
Best-in-class health care benefits