InStride

Customer Support

• Advocate for the needs of learners and provide support and issue resolution across all phases of the learner experience.
• Support employment verification and Public Service Loan Forgiveness (PSLF) certification processes.
• Understand how learners move through their academic journey and the barriers or challenges they may face.
• Connect internal teams and external partners to solve issues raised by learners and enhance the learner experience.

Learner Support Specialist

Account Manager

• Leading territory strategy to prioritize, target, create, and close new and expansion opportunities
• Developing a deep understanding of InStride’s offerings and the competitive landscape
• Applying business acumen and strategic thinking to define a clear value proposition
• Building relationships and gaining buy-in from potential partners through a consultative approach
• Collaborating closely with internal stakeholders throughout the sales process
• Communicating effectively and influencing executive and C-level leaders
• Maintaining accurate and timely partner, pipeline, and forecast data in Salesforce
• Traveling as needed

Learner Support Specialist

Director, Corporate Partnerships