InStride

Customer Success Manager

• Support the team developing partner relationships and growth strategy
• Deliver on annual targets and retention/impact objectives
• Identify expansion opportunities and improve overall client happiness
• Build trust and mutually beneficial, long-term relationships with partners
• Focus on satisfying the operational needs of franchise operators and their employees
• Work closely with cross-functional teams across InStride and the academic network

Senior Client Success Specialist

Manager

• Serve as the primary operational owner for clinical cohort coordination across clients, academic partners, and client partners
• Support clinical discovery conversations with existing and prospective clients to ensure scalable, compliant program design and smooth execution
• Coordinate clinical programs from program handoff through cohort planning, start, execution, and completion
• Set up and facilitate meetings between academic partners and client partners to align on clinical requirements, timelines, and expectations
• Ensure client partners are prepared to host learners in accordance with academic partner rules, policies, and clinical requirements
• Track learner readiness, clinical milestones, and progress across didactic and clinical phases

Healthcare Program Delivery Manager

Implementation Specialist

• Build strong work relationships with clients and teams, delegate tasks, and conduct regular evaluations.
• Collaborate closely with operational teams to drive and run all phases of implementations, ensuring timely, high-quality completion of the onboarding and expansion experience.
• Advocate for partners and their learners as InStride evolves its processes and product functionality.
• Lead the end-to-end onboarding and expansion experience for clients and academic partners.
• Work closely with Product Management and Engineering teams to ensure implementation requirements are executed to the current state of product functionality.
• Ensure that each partner receives the right level of support, bridging the gap between sales and program growth.
• Continuously seek opportunities to accelerate and improve the implementation process
• Build and maintain relevant documentation and materials to support internal and external teams.
• Deliver scalability in the implementation by driving adoption of tools and repeatable best-in-class practices.
• Collaborate closely with operational teams to drive and run all phases of implementations, ensuring timely, high-quality execution

Senior Client Success Specialist

Healthcare Program Delivery Manager

Implementation Manager