InStride

Customer Success Manager

• Support partner relationships and growth strategy, annual targets, retention, impact objectives, expansion opportunities, and client satisfaction
• Serve as relationship manager, primary client liaison, and account owner for specialty, scholarship-only client accounts
• Support account strategy and program management, including technical issue resolution, learner support, billing, communications, legal items, and general Q&As
• Deliver yearly business reviews and assess account growth opportunities
• Analyze customer health metrics, run NPS surveys, and gather partner feedback
• Maintain client updates and documentation through Salesforce, client notes, internal channels, and other sources
• Build presentation materials for internal and external meetings
• Nurture and renew existing accounts and drive revenue maintenance and generation through learner enrollments and account growth
• Identify, track, analyze, and communicate success metrics
• Facilitate operational elements of client program design for maintenance and expansion
• Develop client stakeholder relationships and lead client initiatives
• Set and achieve enrollment, retention, engagement, and partnership health goals
• Develop subject matter expertise in the learner experience and identify barriers and opportunities
• Collaborate with marketing, product, academic partnerships, sales, and support teams
• Synthesize feedback to advise decision-making and product strategy

Senior Client Success Specialist

Events

• Own InStride’s integrated event strategy across sponsored events, hosted experiences, in-person programs, virtual events, and webinars
• Align event investments with go-to-market priorities, target industries, priority audiences, and business objectives
• Build business strategies for priority events, including objectives, target accounts and personas, desired audience actions, Sales activation plans, supporting channels, and success metrics
• Plan and execute customer, prospect, executive, and third-party events
• Manage end-to-end event execution, including sponsorships, vendor selection and contracts, registration, messaging, booth and experience design, materials, staffing, budgets, timelines, and on-site execution
• Develop Sales activation strategies with Sales and BDR teams for target-account outreach, meeting generation, messaging, attendee engagement, and follow-up
• Analyze performance insights to guide future event investments and optimize impact and ROI
• Maintain InStride’s strategic events calendar and portfolio view
• Ensure event investments complement broader marketing campaigns and go-to-market priorities

Senior Client Success Specialist

Events Marketing Manager