Client Success Associate

ApTask

Client Success Associate supporting client relationships and service delivery for a workforce solutions company. Coordinating staffing operations, resolving issues, and improving client satisfaction remotely.

Posted 9/10/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-Level💰 $28 - $32 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and effective communication skills while coordinating with various teams to enhance client satisfaction and service quality. Proficient in maintaining accurate records and reports, with a focus on process improvements and timely resolution of client needs.

Highest-signal resume keywords

Client Success ExperienceStrong Written And Verbal CommunicationMicrosoft Office Or Google Workspace ProficiencyProblem-Solving SkillsAttention To Detail

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Client Relationship ManagementReport PreparationDocumentation ManagementService Request MonitoringProcess Improvement

Soft Skills

OrganizationTime ManagementFollow-ThroughRelationship ManagementCollaboration

Tools & Technologies

CRM SystemsBusiness Systems

Industry Keywords

Client EngagementStaffingRecruitingCustomer ServiceB2B Client Service

About the role

Key responsibilities & impact

Build and maintain strong, professional relationships with clients and internal stakeholders
Serve as a responsive point of contact for client questions, requests, and service-related matters
Coordinate with recruiting, operations, HR, payroll, and account management teams to support successful client engagements
Monitor client needs, open items, service requests, and follow-ups to ensure timely resolution
Maintain accurate client records, documentation, and activity within internal systems and CRM platforms
Prepare and maintain reports, status updates, and performance information for internal and client-facing use
Gather client feedback and identify opportunities to improve service quality, communication, and overall client satisfaction
Support onboarding, engagement, and ongoing coordination for client and workforce activities as assigned
Participate in client meetings and internal team discussions as needed
Maintain confidentiality and handle sensitive business, employee, and client information professionally
Contribute to process improvements and other initiatives that enhance the client experience

Requirements

What you’ll need

1-3 years of experience in client success, customer success, account coordination, staffing, recruiting, operations, customer service, or a related field
Strong written and verbal communication skills
Excellent organization, time management, and follow-through
Ability to manage multiple priorities and deadlines in a remote environment
Strong problem-solving and relationship management skills
Comfortable working with Microsoft Office or Google Workspace and business/CRM systems
High attention to detail and a professional, service-oriented approach
Ability to work independently while collaborating effectively with distributed teams
Candidates must be authorized to work in the United States
Candidates must reside in a location where Cook Roofing Company is able to employ them
Staffing, recruiting, workforce solutions, or B2B client service experience is preferred but not required

Benefits

Comp & perks

Fully remote work environment
Medical, dental, and vision benefit options for eligible employees
401(k) retirement plan for eligible employees
Paid time off and applicable paid sick leave
Direct deposit and streamlined payroll support
Professional development and opportunities to grow within a workforce solutions organization
Collaborative, team oriented culture with exposure to clients and business operations
The opportunity to make a measurable impact on client satisfaction and service delivery
Competitive compensation based on experience and qualifications