Associate Partner – Customer Success, Payer

Innovaccer

Associate Partner owning executive customer success, renewals, and expansion for Innovaccer’s enterprise healthcare platform. Translating healthcare analytics into measurable financial, clinical, and operational value.

Posted 9/11/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing post-sale customer relationships within enterprise healthcare accounts, focusing on account strategy, expansion planning, and executive engagement. Proven ability to leverage data and analytics to drive renewals, mitigate risks, and align delivery outcomes with customer expectations.

Highest-signal resume keywords

Healthcare OperationsAccount ManagementCustomer SuccessExecutive CommunicationData Analytics

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Clinical AnalyticsRevenue ManagementGrowth Strategy DevelopmentRisk MitigationOperational Metrics

Soft Skills

Exceptional CommunicationJudgment MakingTeam AccountabilityInfluencing Skills

Certifications & Qualifications

MBA

Industry Keywords

Enterprise SaaSPayer/Provider ModelsCustomer InsightsOperational ScalabilityValue Realization

About the role

Key responsibilities & impact

Own post-sale customer relationships as the commercial and executive owner across enterprise healthcare accounts
Drive renewals, expansion, value realization, executive trust, net revenue retention, renewal forecast accuracy, expansion pipeline progression, and account retention
Develop expansion strategies and account growth plans tied to customer business priorities
Serve as primary executive contact for VP, SVP, and C-suite customer leadership
Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment
Articulate value through cost efficiency, quality improvement, clinical outcomes, and operational scalability
Own account strategy, stakeholder mapping, success plans, risk mitigation, account health, and operating rhythms
Ensure delivery outcomes align with contractual commitments and executive expectations
Translate customer goals into priorities for internal teams and partner with Customer Engineering Managers on delivery alignment
Surface churn risks and drive corrective actions through delivery teams
Act as executive quarterback across Product, Engineering, Analytics, and Delivery
Influence roadmap conversations using customer insights and market context
Use data, analytics, clinical insights, and operational metrics to prove value, support renewals, and enable expansion
Translate complex analytics and metrics into concise executive narratives and recommendations

Requirements

What you’ll need

8–12+ years in healthcare consulting, customer success, account management, or enterprise SaaS
Strong background in healthcare operations, payer/provider models, or clinical analytics
Comfortable setting direction, making judgement calls, and holding teams accountable without formal authority
Proven experience owning senior executive relationships
Demonstrated commercial mindset: understands revenue, margins, and growth levers
Exceptional written and verbal communication skills
Demonstrated ability to drive outcomes in ambiguous, fast changing environments with distributed and offshore delivery teams
MBA or equivalent strategic training strongly preferred

Benefits

Comp & perks

22 days of fixed paid time off per year, in addition to company holidays
Generous parental leave
Monetary incentives and company-wide recognition for impact and dedication
Medical, dental, and vision insurance
100% company-paid short- and long-term disability insurance
100% company-paid basic life insurance
Optional discounted legal aid
Optional pet insurance