Innovaccer

Product Manager

• Own the Medicaid product across federal reporting (T-MSIS, CMS reporting, and MES interfaces), analytics (claims, quality, redetermination, and eligibility, including program oversight dashboards), agentic workflows, and Medicaid-specific platform capabilities.
• Run discovery and requirements directly with state Medicaid agencies.
• Stay current on Medicaid policy shifts, including eligibility redetermination cycles and recent federal legislation, and translate their impact into the product.
• Define agentic workflows and predictive analytics for Medicaid operations and oversight, with a person accountable for anything touching a federal submission.
• Serve as product subject matter expert for Medicaid pursuits and RFP responses.

Senior Product Manager – Medicaid

• Own the public health domain point of view and product direction at both county and state levels.
• Provide subject matter expertise on the US public health and community health context, including SDOH and HRSN, case management, disease surveillance and closed-loop referral.
• Own the regulatory and consent framing
• Define the innovation agenda: agentic workflows and predictive analytics that reduce manual effort for front-line public health and community staff, with clear human oversight on every automated step.
• Run discovery directly with county and state agencies, and shape the roadmap that the platform and engineering teams execute.
• Serve as product subject matter expert for public sector pursuits and RFP responses.

Senior Product Manager – Public Health

Customer Success Manager

• Strategic Ownership of Population Health and AI Platform Clients: Serve as the executive owner for a portfolio of strategic accounts, ensuring the continued success, retention, and expansion of Innovaccer’s population health platform while also driving adoption and successful delivery of the AI platform.
• Platform Delivery and Adoption Leadership: Ensure successful deployment, operationalization, and scaling of the enterprise platform. Partner with client executives to embed platform into core operational workflows and enable scalable AI-driven transformation.
• Account Growth: Build a partnership-focused account growth strategy and ensure region growth targets are achieved by expanding the scope of platform use and introducing new products to current customers
• C-Suite Partnership: Serve as a trusted advisor to CIOs, CFOs, COOs, CMIOs, and CEOs. Translate Innovaccer’s population health and AI platform capabilities into boardroom-level discussions tied to ROI, operational efficiency, and strategic transformation.
• Strategic Account Leadership: Own and deliver on CARR, ARR growth, churn reduction, NPS, and CSAT across both population health platform and AI platform accounts.
• Delivery Accountability: Partner closely with delivery, product, engineering, and AI teams to ensure successful deployment and adoption of both the population health platform and AI platform. Ensure delivery execution meets client expectations and drives measurable outcomes.
• Customer Success Leadership: Mentor and develop Customer Success Leaders to manage complex client relationships, ensuring they can effectively support both population health platform deployments and enterprise AI platform adoption.
• Cross-Functional Alignment: Work closely with Sales, Product, Engineering, AI, and Delivery teams to align platform roadmap, delivery execution, and client success strategy.
• Platform Adoption and Expansion: Drive expanded adoption across multiple domains, helping clients maximize value from the population health platform while expanding into AI platform to support broader enterprise transformation.
• Executive Presence and Client Engagement: Maintain consistent executive engagement with client leadership, ensuring Innovaccer is positioned as a long-term strategic partner supporting both population health and AI platform initiatives.

Partner Customer Success

Operations

• Create world class customer facing documentation which would delight and excite customers
• Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective
• Convert tacit knowledge to implicit knowledge

Data Ops Intern

Consultant

• Deliver ongoing clinical training, workflow support, and best-practice recommendations.
• Act as a trusted advisor to clinical leaders, care managers, physicians, and operational teams.
• Monitor adoption, identify gaps, and recommend optimization strategies from a value framework.
• Support change management initiatives by helping customers adapt workflows and processes.
• Translate clinical requirements—care management, quality improvement, chronic disease management, utilization management—into solution configurations.
• Advise customers on best practices for workflow design, assessments, protocols, risk stratification, and care coordination.
• Lead clinical discovery sessions to capture requirements and align platform capabilities with clinical objectives.
• Configure and optimize clinical programs, protocols, assessments, and workflows within the platform.
• Ensure solution design aligns with evidence-based practices and compliance requirements (e.g., HEDIS, CMS, value-based care models).
• Collaborate with product, engineering, and implementation teams to ensure successful delivery and adoption.
• Influence product enhancement and development through clinical insight from the field.
• Collaborate with Product and Engineering teams to advise on roadmap items based on clinical trends and customer needs.
• Work with Marketing to develop clinically accurate content, case studies, and customer success stories.
• Support implementation teams during client onboarding to ensure seamless clinical workflow activation and program launch.
• Partner with Customer Success on retention and expansion strategies grounded in clinical outcome data.
• Review program performance data to identify trends, gaps, and opportunities for improvement.
• Provide clinical interpretation of analytics, care gaps, risk stratification, and quality measures.
• Partner with customers to create performance improvement plans and measure outcomes.
• Bring clinical insights from customer engagements to inform product roadmap prioritization and program development.
• Stay up-to-date on clinical standards, regulatory changes, and value-based care models (CMS, HEDIS, ACO, MA, JCAHO, NCQA, etc.).
• Represent the company at conferences, webinars, and industry events as a clinical voice as needed.
• Bring clinical insights from customer engagements to inform product roadmap prioritization and program development.

Clinical Transformation Consultant

Sales

• Define and execute the overall strategy for Innovaccer’s Life Sciences business, aligned with company vision, goals, and growth objectives.
• Identify growth opportunities across the Life Sciences market, including expansion of existing solutions and development of new products, services, and partnerships.
• Lead the creation and execution of business plans that drive revenue growth, market share, and profitability within the Life Sciences vertical.
• Build and maintain executive relationships with key Life Sciences stakeholders, including pharmaceutical companies, biotech firms, CROs, and medical device organizations.
• Identify and pursue new business opportunities, including strategic partnerships and alliances, to expand Innovaccer’s Life Sciences footprint.
• Lead complex negotiations and commercial discussions with strategic clients and partners.
• Bring a strong point of view on customer needs, competitive landscape, and regulatory requirements (e.g., FDA, GxP) to inform product strategy and differentiation.
• Jointly define product direction and business plans for Life Sciences-focused solutions, ensuring alignment with market demand and compliance requirements.
• Partner with Product, Engineering, and Marketing teams to ensure successful launch, adoption, and scaling of Life Sciences solutions.
• Own OKRs and financial metrics (CARR, NPV + CARR) for the Life Sciences business.
• Oversee GTM planning, resource allocation, and performance management.
• Lead, mentor, and develop a high-performing Life Sciences team, fostering a culture of excellence, accountability, and continuous improvement.
• Provide regular updates to executive leadership on business performance and progress.
• Engage and grow C-level relationships across Life Sciences clients and partners.
• Leverage strategic partnerships to drive new client acquisition and expand client value delivery.

Market Leader, Sales – Life Sciences

Data Analyst

• Guide and mentor the team in best practices for handling the data.
• Review and provide feedback before the deliverables are shared with the customer.
• Play with and transform data.
• Work towards creating easy-to-digest analytical reports for US healthcare customers.
• Design and build workflows on the Data Activation Platform that pull data from client systems as scoped while complying with respective internal standards and industry best practices.
• Review team deliverables and ensure quality and accuracy.
• Monitor and tune the configuration of workflows for high availability once deployed in production environments.
• Understand Innovaccer data warehousing concepts and implement best practices.

Engineer

• Solve Customer Issues: You are the first line of defense for complex technical escalations. You will triage reported issues, reproduce them in safe environments, and often fix them yourself. Where the fixes require more work, you will translate production data into reproducible test cases, unblocking the offshore team and keeping our velocity high. You aren't just closing tickets; you are solving the root cause of customer pain.
• Ship Core Product Code: You are a builder. You will contribute to our TypeScript/Node.js backend, writing features and refactoring legacy code. You will ensure that "support" issues translate into permanent engineering fixes.
• Scale & Optimize: You own the health of the US production environment. You will optimize slow Postgres queries, manage database locking strategies, and build internal tools (like data de-identification pipelines) that allow our global team to ship faster and safer.
• Be Flexible: You will alternate between solving for high-impact customer needs, core development, and ensuring production health and quality.

Forward Deployed Engineer

Medical Billing and Coding

• The Medical Coder is responsible for independently reviewing, analysing, and resolving all assigned front-end claims to ensure accurate and timely claim submission.
• This position focuses on identifying and correcting coding-related issues prior to claim transmission, applying established coding guidelines, payer requirements, and organizational policies.
• The Medical Coder works closely with revenue cycle partners to prevent claim rejections, support clean claim rates, and promote efficient reimbursement processes.
• This role requires strong attention to detail, foundational coding knowledge, and the ability to work independently in a fast-paced environment.
• Averages 10 front-end holds per hour
• Maintains a minimum of 90% coding accuracy.
• Assigns ICD-10-CM and CPT codes with appropriate modifiers for services provided in the professional fee environment.
• Reviews medical records and all applicable documentation to determine appropriate codes for documented services and diagnoses.
• Ensures all diagnosis codes meet local and national medical necessity guidelines.
• Utilizes internal coding resources, payer guidelines, and other reference materials to ensure accurate and compliant coding for all assigned services.
• Follows all HIPAA regulations and upholds the highest standards of privacy and confidentiality.
• Maintains current knowledge of laws, regulations, payer policies, and industry guidance impacting compliant coding practices.
• Independently reviews and resolves all assigned front-end claim holds.
• Actively participates in department meetings, one-on-one meetings, and mentorship meetings with the assigned Coding Team Lead.
• Escalates identified client trends to the assigned Coding Team Lead.
• Escalates all coding-related questions to the assigned Coding Team Lead for guidance and clarification.
• Maintains and completes all CEU requirements.
• Performs other duties or tasks as assigned.

Medical Coding Specialist

• The Medical Coder is responsible for independently reviewing, analysing, and resolving all assigned front-end claims to ensure accurate and timely claim submission.
• This position focuses on identifying and correcting coding-related issues prior to claim transmission, applying established coding guidelines, payer requirements, and organizational policies.
• The Medical Coder works closely with revenue cycle partners to prevent claim rejections, support clean claim rates, and promote efficient reimbursement processes.
• This role requires strong attention to detail, foundational coding knowledge, and the ability to work independently in a fast-paced environment.
• Averages 10 front-end holds per hour.
• Maintains a minimum of 90% coding accuracy.
• Assigns ICD-10-CM and CPT codes with appropriate modifiers for services provided in the professional fee environment.
• Reviews medical records and all applicable documentation to determine appropriate codes for documented services and diagnoses.
• Ensures all diagnosis codes meet local and national medical necessity guidelines.
• Utilizes internal coding resources, payer guidelines, and other reference materials to ensure accurate and compliant coding for all assigned services.
• Follows all HIPAA regulations and upholds the highest standards of privacy and confidentiality.
• Maintains current knowledge of laws, regulations, payer policies, and industry guidance impacting compliant coding practices.
• Independently reviews and resolves all assigned front-end claim holds.
• Actively participates in department meetings, one-on-one meetings, and mentorship meetings with the assigned Coding Team Lead.
• Escalates identified client trends to the assigned Coding Team Lead.
• Escalates all coding-related questions to the assigned Coding Team Lead for guidance and clarification.
• Maintains and completes all CEU requirements.
• Performs other duties or tasks as assigned.

Medical Coding Specialist – I

Account Manager

• Participate in PQS business and new product development in the pharmacy sector.
• Example: EQUIPP Copilot launch, GTM readiness and adoption.
• Manage the services delivered to assigned pharmacy clients including monthly reporting efforts, access to EQUIPP and any network processes.
• Oversee development and execution of contracts for assigned pharmacy clients and their various support networks.
• Establish service levels for assigned pharmacy clients and improve engagement/embeddedness with EQUIPP performance information.
• Develop and enrich communications with other team members that will be shared with pharmacy team, including “PQS Monthly Notes” and the “EQUIPP Refresh Notice”.
• Contribute to Weekly Client Services calls for both internal and external stakeholders.
• Create and support a process of goal setting for individual accounts and overall goals and targets to reach those goals on an annual basis.
• Including facilitating the process of any new work or development items identified and being the customer’s champion for the work from inception to deployment.
• Responsible for client relationship management with a select group of pharmacy clients.
• Build and maintain positive relationships with select pharmacy clients.
• Improve and expand user engagement and experience with EQUIPP performance data.
• May include travel to corporate headquarters for select clients.
• Develop tailored approaches to manage relationships based on client needs.
• Provide client specific guidance on adoption of quality improvement processes that can impact performance measurement scores.
• Provide training and resources for clients as it relates to medication-related quality measures and specifically, use of EQuIPP.
• Attend Conferences and trade shows where community pharmacists are the primary audience.
• Improve utilization of EQUIPP Support through current support service desk, covering PQS contract-related questions from pharmacies or general support questions from select pharmacy clients.
• Work collaboratively with all PQS staff as well as its parent companies to ensure that PQS’s mission and plans are carried out successfully.
• Travel- Approximately 30% of the time will be spent out of the office

Pharmacy Account Manager

• Serve as the CPO's thought partner and operational deputy, preparing briefing materials, driving follow-through on key initiatives, and acting as a proxy in select forums.
• Own the CPO's planning calendar: quarterly business reviews, product leadership offsites, board and executive updates, and annual planning cycles.
• Distil complex, cross-functional inputs into crisp written recommendations, decision documents, and narratives for senior audiences.
• Identify issues before they surface to the CPO — proactively resolving blockers, brokering alignment, and escalating only what truly requires executive attention.
• Design and stand up the product operating model for an AI-native organization — including portfolio prioritization, OKR processes, roadmap governance, and cross-functional rituals.
• Build lightweight, high-signal reporting cadences that give the CPO and product leadership real-time visibility into progress, risks, and decisions.
• Drive quarterly and annual planning: coordinating inputs from product, engineering, design, data science, and go-to-market teams into a coherent, executable plan.
• Identify operational inefficiencies and eliminate them — the goal is a product organization that ships faster and with less friction, not more process.
• Lead high-priority transformation programs on behalf of the CPO — spanning organizational design, AI adoption, new capability builds, and cross-functional change management.
• Act as a program manager for initiatives that cut across multiple teams and do not have a natural single owner.
• Build the infrastructure for how the product organization makes and communicates decisions — from DACI frameworks to async-first working norms.
• Partner with People, Finance, and Legal as needed to bring structure to people and resource decisions in the product org.
• Help shape what it means to operate as an AI-native product organization — piloting new tools, workflows, and norms and socializing them across the team.
• Build muscle around how the product organization consumes, generates, and acts on AI-driven insights.
• Partner with product and design leadership to embed AI-first thinking into how we scope, prototype, and evaluate work.

Head of Product Transformation

Vice President

• Define and own the multi-year product strategy for Innovaccer's population health platform — spanning risk adjustment, quality and HEDIS, care management, and network performance — with AI as the foundational layer across every capability.
• Develop a differentiated point of view on where the market is heading and translate that into an AI-first product roadmap that positions Innovaccer ahead of the curve.
• Partner with the CPO to shape Innovaccer's overall product narrative and communicate strategy to customers, investors, and internal stakeholders.
• Stay close to the evolving regulatory and reimbursement landscape — CMS programs, ACCESS, STARS, MSSP, ACO REACH, and state-level value-based contracts — and build product decisions around it.
• Lead, develop, and grow a team of product managers working across the population health portfolio, cultivating an AI-first mindset and skillset throughout the team.
• Set a high bar for product quality — from discovery and problem definition through to launch and iteration — and model that standard for the team.
• Own the prioritization process across the portfolio, balancing strategic bets with near-term customer commitments and platform investments.
• Drive alignment across engineering, data science, design, and clinical SMEs to ensure the team ships high-quality, high-impact products on a predictable cadence.
• Establish clear success metrics for the portfolio and build a culture of measurement, learning, and iteration — leveraging AI-powered analytics to close the feedback loop faster.
• Be the product voice with Innovaccer's largest and most strategic population health customers — joining key conversations, absorbing feedback, and closing the loop back into the roadmap.
• Partner with sales, pre-sales, and customer success to understand where the product wins, where it loses, and what it would take to move the market.
• Develop deep relationships with customer clinical and operational leaders — medical directors, CMOs, quality officers, and population health program leads — to inform product strategy from the ground up.
• Represent Innovaccer's product perspective in external forums: industry conferences, advisory boards, and regulatory consultations.
• Champion an AI-first development philosophy across the entire product lifecycle — from how we define problems and scope solutions, to how we prototype, validate, launch, and iterate. AI-native is the default; everything else requires justification.
• Serve as an active evangelist for AI in product development: run working sessions, establish best practices, and raise the bar for what the team expects from itself when it comes to leveraging AI tools in their daily workflows — from discovery and spec writing to QA and release.
• Own the mandate to ensure every population health capability is built on and scales within Innovaccer's AI-native platform — working closely with platform, engineering, and data science to maintain architectural integrity as the portfolio grows.
• Ensure hands-on adoption of AI-powered product development tools across the PM team — including AI-assisted research synthesis, automated feedback analysis, generative prototyping, and intelligent backlog management — and hold the team accountable for using them.

VP, Product – Population Health

• Own stakeholder management end-to-end. Set and manage expectations across both organizations. Build deep, trust-based relationships with GSI leadership and orchestrate Innovaccer’s executive sponsorship in return. Diffuse friction early, surface issues at the right altitude, and keep both sides aligned on shared outcomes.
• Drive the joint pipeline and hit joint revenue commitments. Build, qualify, and close partner-sourced opportunities. Sit in on partner sales calls, run executive demos, handle objections, and move deals through the funnel alongside the GSI’s account teams. Own the partnership scorecard against shared commitments.
• Represent Innovaccer at end customers. When your GSI partner brings Innovaccer into a customer conversation — payer, provider, or life sciences — you are the senior voice in the room. Land the platform narrative, scope the right Gravity capabilities, and pull in the right Innovaccer SMEs at the right time.
• Maximize Gravity consumption, drive renewals, and grow the partnership. Help your GSI deploy and activate the Gravity licenses they have committed to, then turn early wins into bigger commitments through expansion, renewal growth, and net-new license purchases year over year.
• Open net-new logos and cross-sell Innovaccer’s broader portfolio. Use the GSI’s account relationships to bring Innovaccer into customers we would not otherwise reach. Once a customer is in via the GSI, expand the footprint with Innovaccer’s broader product portfolio.
• Build joint solutions and new monetization streams. Partner with the GSI’s solution and product teams to identify, scope, and bring to market co-built solutions on Gravity — creating new joint revenue streams that scale beyond individual deal-by-deal selling.
• Stand up the Partner Center of Excellence and run sales enablement at scale. Drive the standup and growth of the GSI’s Gravity practice — certified resources, named champions, repeatable solutions. Make their sellers Gravity-fluent through bootcamps, certifications, battle-cards, and ride-alongs.
• Run a satellite deal desk for the GSI. Be the single point of contact for pricing, deal structuring, contract questions, and order processing. Coordinate Innovaccer’s commercial, legal, and finance teams to keep partner deals moving fast.
• Carry the voice of the partner into Innovaccer. Surface real-world solution gaps, win-loss themes, and roadmap asks back to Innovaccer’s product organization. Drive reference customers, case studies, and joint marketing that amplify the partnership.

Director – Partnerships and Alliances

Artificial Intelligence

• Diagnose. Work closely with health system leadership — CMOs, VPs of Population Health, CFOs — to identify the highest-value operational challenges such as care gap closure, risk adjustment leakage, referral management breakdowns, and readmission hotspots. You’ll go deeper than a traditional consultant because you’re not writing a report, you’re building the solution.
• Build. Lead Healthcare AI Bootcamps, working alongside a dedicated engineering team to use the customer’s own data to build AI-powered workflows in real time. Customers will see their patient populations risk-stratified, care gaps identified, and AI agents deployed — not in a demo environment, but on their actual data.
• Sell. Present outcomes to C-suite executives and translate technical results into financial impact: quality bonuses captured, risk adjustment revenue recovered, and readmissions avoided. You will carry a revenue target because your work is central to both winning and expanding customer partnerships.
• Scale. Own the customer relationship from the initial bootcamp through enterprise-wide deployment. Identify new use cases, enable the customer’s team to self-serve, and help establish a Center of Excellence built on Innovaccer’s platform.
• Shape the Product. Bring field insights directly into the product roadmap. The patterns you see across customers will help define the next generation of platform capabilities. You’re not just deploying AI you’re helping shape the future Healthcare Operating System.