Innovaccer

Artificial Intelligence

• Establish, maintain, and validate end-to-end data pipelines (ETL/ELT), data quality frameworks, and dashboards that serve as the operational backbone for customer analytics
• Conduct ad hoc analytics as requested by customers and coordinated with the central product team — including custom SQL queries, dashboard modifications, and bespoke visualizations
• Build AI-centric solutions such as agents, machine learning models, and predictive models tailored to real-world customer use cases
• Leverage AI tools — including code generation and prompt engineering — to accelerate development and deployment, while applying your technical judgment to validate outputs and resolve gaps AI can't handle on its own
• Engage directly with customers to understand their data ecosystems, gather requirements, and translate business problems into technical specifications
• Collaborate with stakeholders across levels — from analysts to C-suite — to communicate data-driven insights clearly and credibly
• Troubleshoot and resolve data and analytics issues in production environments
• Document solutions, including AI workflows, models, and pipelines, for client handover and continuity

Applied AI & Analytics Consultant

Customer Success Manager

• Commercial Ownership (Renewals & Expansion): Directly accountable for Net Revenue Retentions (NRR), renewal forecast accuracy, expansion pipeline progressions across assigned accounts, and account retention.
• Drive expansion strategy and deal orchestration, partnering with Sales where required.
• Identify, qualify, and progress expansion opportunities based on customer value realization, not feature adoption.
• Maintain a forward-looking account growth plan tied to customer business priorities.
• Executive Relationship & Value Leadership: Serve as the primary executive contact for customer leadership (VP, SVP, C-suite).
• Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment.
• Articulate value in the language of cost efficiency, quality improvement, clinical outcomes, operational scalability.
• Ensure value realization narratives directly support renewal and expansion decisions.
• Build trust by demonstrating deep understanding of payer, provider, and healthcare operations.
• Strategic Account Management: Own the account strategy, including stakeholder mapping, success plans, and risk mitigation.
• Accountable for ensuring delivery outcomes, aligned to contractual commitments and executive expectations, including surfacing risks early and driving corrective actions through delivery teams.
• Translate customer goals into clear priorities for internal teams.
• Partner with Customer Engineering Managers (CEMs) to ensure delivery aligns to promised outcomes — without micromanaging execution.
• Proactively surface churn risk with documented mitigation plans.
• Own account health through disciplined operating rhythms including QBRs, exec touchpoints, risk reviews and documented success plans.
• Cross-Functional Leadership: Act as the executive quarterback across Product, Engineering, Analytics, and Delivery for assigned accounts.
• Influence roadmap conversations using customer insights and market context.
• Ensure tight internal alignment on commitments, value delivery, and account health.
• Insight, Analytics & Storytelling: Use data, analytics, and outcomes evidence to prove value delivered, support renewal justification, enable expansion conversations.
• Translate complex analytics, clinical insights, and operational metrics into clear executive narratives.
• Present confidently to senior customer leadership with structured, concise recommendations.

Associate Partner – Customer Success, Healthcare Payer

• The Associate Partner Customer Success is the commercial and executive owner of post-sale customer relationships.
• This role is accountable for renewals, expansion, value realization, and executive trust across a portfolio of enterprise healthcare customers.
• Operates as a post-sale Account Executive who owns the account narrative, driving measurable business outcomes.
• Directly accountable for Net Revenue Retentions (NRR), renewal forecast accuracy, expansion pipeline progressions across assigned accounts, and account retention.
• Drive expansion strategy and deal orchestration, partnering with Sales where required.
• Identify, qualify, and progress expansion opportunities based on customer value realization, not feature adoption.
• Maintain a forward-looking account growth plan tied to customer business priorities.
• Serve as the primary executive contact for customer leadership (VP, SVP, C-suite).
• Lead executive QBRs focused on outcomes, ROI, and strategic roadmap alignment.
• Articulate value in the language of: Cost efficiency, Quality improvement, Clinical outcomes, Operational scalability.
• Ensure value realization narratives directly support renewal and expansion decisions.
• Build trust by demonstrating deep understanding of payer, provider, and healthcare operations.
• Own the account strategy, including stakeholder mapping, success plans, and risk mitigation.
• Accountable for ensuring delivery outcomes, aligned to contractual commitments and executive expectations.
• Translate customer goals into clear priorities for internal teams.
• Partner with Customer Engineering Managers (CEMs) to ensure delivery aligns to promised outcomes — without micromanaging execution.
• Proactively surface churn risk with documented mitigation plans.
• Act as the executive quarterback across Product, Engineering, Analytics, and Delivery for assigned accounts.
• Influence roadmap conversations using customer insights and market context.
• Use data, analytics, and outcomes evidence to prove value delivered, support renewal justification, and enable expansion conversations.
• Present confidently to senior customer leadership with structured, concise recommendations.

Associate Partner – Customer Success, Healthcare Provider

Director

• Develop and own a structured, account-by-account adoption strategy across the portfolio of hospital systems, group practices, and individual practices
• Conduct independent account diagnostics — identify workflow barriers, stakeholder resistance, reimbursement misalignments, or training gaps driving underutilization
• Translate product features into concrete clinical and operational value propositions tailored to each practice setting and specialty
• Build deployment and rollout plans that account for enterprise complexity, including multi-site group practices and integrated health systems
• Lead the strategic embedding of the product within practice workflows — not just training, but genuine workflow redesign where needed
• Map and leverage the patient care journey across both primary care and specialist environments to identify the highest-value integration points
• Advise practices on FFS-to-VBC transitions and position product use within population health and value-based care frameworks
• Demonstrate fluency in single and multi-specialty group practice dynamics, including clinical hierarchies, referral patterns, and operational constraints
• Lead, develop, and hold accountable a team of Directors and clinical field nurses driving in-practice adoption across the account base
• Establish clear performance expectations, structured account ownership, and data-driven prioritization for the field team
• Coach Directors from tactical account management to genuine strategic ownership - and hold them accountable for building the same capability in their nurses
• Build a team culture of ownership, accountability, and continuous improvement
• Navigate complex stakeholder environments — engaging credibly at the C-suite and CMO level while also influencing front-line staff and physicians
• Build and maintain durable relationships with practice administrators, medical directors, and clinical champions across the account base
• Represent the organization in strategic conversations with health system leadership around population health strategy, care transformation, and technology integration
• Advise provider accounts on billing and reimbursement implications of product adoption, with working knowledge of CPT coding, payer policy, and quality incentive programs
• Fluent in VBC frameworks including ACO structures, MSSP, HEDIS metrics, and shared savings models — able to position the product as an enabler of VBC performance for both PCPs and specialists
• Identify reimbursement-driven adoption opportunities and work with internal stakeholders to develop supporting materials

Senior Director – Practice Transformation

SDET

• Build test cases for backend data processes using SQL
• Review data displayed in the UI using manual test cases and automated Cypress.io tests.
• Document new QA processes for other members of the QA team.
• Communicate failed tests or bugs to appropriate stakeholders with potential solutions.
• Work closely with members of the product and engineering teams to ensure accuracy across assigned initiatives

Software Development Engineer in Test

Product Manager

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Senior Product Manager

DevOps Engineer

• Take ownership of SRE pillars: Deployment, Reliability, Scalability, Service Availability (SLA/SLO/SLI), Performance, and Cost.
• Lead production rollouts of new releases and emergency patches using CI/CD pipelines while continuously improving deployment processes.
• Establish robust production promotion and change management processes with quality gates across Dev/QA teams.
• Roll out a complete observability stack across systems to proactively detect and resolve outages or degradations.
• Analyze production system metrics, optimize system utilization, and drive cost efficiency.
• Manage autoscaling of the platform during peak usage scenarios.
• Perform triage and RCA by leveraging observability toolchains across the platform architecture.
• Reduce escalations to higher-level teams through proactive reliability improvements.
• Participate in the 24x7 OnCall Production Support team.
• Lead monthly operational reviews with executives covering KPIs such as uptime, RCA, CAP (Corrective Action Plan), PAP (Preventive Action Plan), and security/audit reports.
• Operate and manage production and staging cloud platforms, ensuring uptime and SLA adherence.
• Collaborate with Dev, QA, DevOps, and Customer Success teams to drive RCA and product improvements.
• Implement security guidelines (e.g., DDoS protection, vulnerability management, patch management, security agents).
• Manage least-privilege RBAC for production services and toolchains.
• Build and execute Disaster Recovery plans and actively participate in Incident Response.

Site Reliability Engineer II

Data Analyst

• Guide and mentor the team in best practices for handling the data.
• Review and provide feedback before the deliverables are shared with the customer.
• Play with and transform data.
• Work towards creating easy-to-digest analytical reports for US healthcare customers.
• Design and build workflows on the Data Activation Platform that pull data from client systems as scoped while complying with respective internal standards and industry best practices.
• Review team deliverables and ensure quality and accuracy
• Monitor and tune the configuration of workflows for high availability once deployed in production environments
• Understand Innovaccer data warehousing concepts and implement best practices.

Senior Data Analyst

Systems Engineer

• Manage IT infrastructure and service requests
• Perform backups of systems and network devices
• Administer and maintain Active Directory (users, groups, GPOs, policies)
• Provide L2/L3 support for help desk and infrastructure issues
• Manage and troubleshoot Windows Server environments
• Support technologies including DFS, Terminal Servers, Hyper-V, IIS, SCOM, and File Servers
• Oversee and troubleshoot VMware infrastructure
• Manage and support Citrix XenApp / XenDesktop 7 environments
• Configure and maintain NetScaler policies
• Install, configure, and troubleshoot XenDesktop 7
• Support hosted shared desktops and persistent/non-persistent VDI
• Work with DNS, DHCP, Certificate Authority, and RADIUS servers
• Collaborate with cross-functional teams to ensure system stability

System Engineer – II

People Operations

• Lead People Partnering for Core Functions: Serve as the People Partner for Engineering, Product, Design, and GTM, partnering directly with executives to align people strategies with business goals.
• Be a thought partner to functional leaders, providing strategic guidance on organizational design, leadership effectiveness, change management, and team dynamics.
• Drive Talent and Workforce Strategies: Collaborate on workforce planning, organizational effectiveness, career architecture, and team health for high-growth functions.
• Elevate Performance & Development: Champion a high-performance culture through coaching, feedback, and performance management programs that foster clarity, accountability, and growth.
• Oversee Complex Employee Relations: Handle escalated employee relations issues with care and legal compliance, partnering with Legal and senior leaders to ensure appropriate outcomes.
• Bring Data to the Table: Use people analytics, engagement data, and qualitative feedback to inform talent decisions and influence business strategy.
• Collaborate Across the People Team: Work closely with colleagues in Talent Acquisition, L&D, Total Rewards, and People Ops to deliver cohesive, strategic support to client groups.
• Support Culture & Belonging: Be an active steward of Innovaccer’s values and help embed inclusive practices across all people initiatives and business decisions.

Manager – People Experience Business Partner

Events

• Develop and own Innovaccer’s annual U.S. event calendar, aligned to GTM priorities, target segments (Provider, Payer, Life Sciences, etc.), and revenue goals.
• Define a clear event taxonomy and strategy framework (e.g., Tier 1 conferences, executive roundtables, hosted dinners, partner-led forums, customer summits, field events).
• Establish selection criteria for: Which events to sponsor vs. attend vs. host; Geographic priorities; Account concentration; Competitive presence.
• Align event mix with strategic priorities such as enterprise ABM, product launches, vertical focus areas, and brand positioning.
• Conduct ROI and historical performance analysis to inform event investment decisions.
• Define target audience profile in collaboration with Sales leadership.
• Identify optimal event format and setting.
• Partner with Sales Leadership to identify priority accounts and territories for event participation.
• Lead end-to-end logistics, vendor management, and operational execution. Ensure high-quality brand representation.
• Define event success metrics beyond vanity metrics and partner with Marketing Ops and Sales Ops to track event influence in CRM.
• Own and manage the U.S. events budget. Evaluate and negotiate contracts with venue and production vendors.

Director of Events – Marketing

Support Engineer

• Working with business and product teams to understand product vision and requirements
• Provide timely technical support to customers during US working hours, addressing issues related to service levels, cloud infrastructure, data storage, access control, authorization etc.
• Investigate and troubleshoot problems by analyzing logs, reviewing system metrics, and tracing functional flows across multiple applications
• Create and deploy data patches when necessary to resolve customer issues quickly and effectively
• Communicate technical issues and resolutions clearly to customers, managing expectations throughout the resolution process
• Coordinate with engineering, product, DevOps, infrastructure, and security teams to resolve complex technical challenges
• Escalate critical issues appropriately & follow through to ensure timely resolution
• Participate in incident response & post-mortem activities to prevent recurring issues
• Share customer insights & feedback with product and engineering teams to drive improvements
• Monitor cloud infrastructure and services to proactively identify potential issues
• Manage and troubleshoot blob storage, SQL, and NoSQL datastores, and related data issues
• Understand and navigate the functional workflows of core applications to diagnose problems effectively
• Document technical solutions, create knowledge base articles, and contribute to internal runbooks

• Design and implement AI agents capable of reasoning, planning, and tool use
• Build multi step agent workflows with memory and state management
• Develop production ready RAG systems with optimized retrieval and context handling
• Fine tune and evaluate LLMs for domain specific use cases
• Implement guardrails, validation layers, and structured output controls
• Design evaluation frameworks for reliability, hallucination mitigation, and safety
• Build scalable REST APIs to expose AI capabilities
• Integrate AI agents with enterprise tools and third party systems
• Design microservices and asynchronous systems for high throughput workloads
• Optimize inference latency, reliability, and cloud cost
• Implement monitoring, logging, and observability for AI services
• Work directly with clients to understand business requirements and translate them into AI solutions
• Lead technical discovery sessions and solution workshops
• Communicate complex AI concepts clearly to non technical stakeholders
• Provide architectural recommendations and implementation roadmaps
• Support pilots, proofs of concept, and production rollouts

Forward Deployed Engineer – AI, Agents

Engineer

• Solve Customer Issues: You are the first line of defense for complex technical escalations. You will triage reported issues, reproduce them in safe environments, and often fix them yourself. Where the fixes require more work, you will translate production data into reproducible test cases, unblocking the offshore team and keeping our velocity high. You aren't just closing tickets; you are solving the root cause of customer pain.
• Ship Core Product Code: You are a builder. You will contribute to our TypeScript/Node.js backend, writing features and refactoring legacy code. You will ensure that "support" issues translate into permanent engineering fixes.
• Scale & Optimize: You own the health of the US production environment. You will optimize slow Postgres queries, manage database locking strategies, and build internal tools (like data de-identification pipelines) that allow our global team to ship faster and safer.
• Be Flexible: You will alternate between solving for high-impact customer needs, core development, and ensuring production health and quality.