Scheduling Specialist

Innovaccer

Scheduling Specialist assisting U.S. patients with appointments in Athena at Innovaccer, a healthcare technology company.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing high-volume patient calls and scheduling appointments with precision. Proficient in data entry and maintaining accurate patient records while delivering exceptional customer service.

Highest-signal resume keywords

High-Volume Call Center ExperienceData Entry AccuracyCustomer Service SkillsMicrosoft Office Suite ProficiencyAppointment Scheduling

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data EntryAppointment SchedulingPatient Demographics Collection

Soft Skills

Attention to DetailProfessional CommunicationFriendly Demeanor

Tools & Technologies

Athena's Computerized SchedulerMicrosoft WordMicrosoft Excel

About the role

Key responsibilities & impact

Triage patient calls to ensure appropriate scheduling
Collect patient demographics required to set up appointments
Schedule and enter appointment dates and times in Athena's computerized scheduler
Record filled or canceled appointments
Answer telephone inquiries or direct callers to appropriate personnel
Perform other duties as assigned

Requirements

What you’ll need

Experience working in a high-volume call center environment
Great attention to detail and data-entry accuracy
Ability to handle calls professionally, friendly, and enthusiastically
Excellent professional customer service skills
Proficiency in Microsoft Office Suite, including Word and Excel
3+ years of experience

Benefits

Comp & perks

20 days of fixed paid time off per year, in addition to company holidays
Generous parental leave
Monetary incentives and company-wide recognition
Medical, dental, and vision insurance
100% company-paid short- and long-term disability insurance
100% company-paid basic life insurance
Discounted legal aid
Pet insurance