Customer Success Team Manager

Lunit

Customer Success Team Manager leading teams that drive adoption, retention, renewals, and expansion for Lunit’s cancer-detection AI SaaS solutions. Supporting healthcare providers and patients through customer success strategy and analytics.

Posted 9/10/2026full-timeLynnwood • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, including team leadership, customer relationship building, and strategic implementation of customer success initiatives. Proficient in analyzing customer health metrics and driving product adoption and retention in the healthcare industry.

Highest-signal resume keywords

Customer Success ManagementTeam LeadershipCRM ProficiencyAnalytical SkillsHealthcare Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Success StrategiesPerformance Metrics AnalysisChurn Rate TrackingNPS AnalysisCSAT Measurement

Soft Skills

Communication SkillsInterpersonal SkillsProblem-Solving SkillsMentoring SkillsCollaboration Skills

Tools & Technologies

SalesforceHubSpotChurnZeroGainsightServiceNowZendesk

Certifications & Qualifications

COVID-19 Vaccination Proof

Industry Keywords

Healthcare IndustryClinical PracticesPatient Care ProtocolsRegulatory StandardsCustomer Success Best Practices

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Hire, train, mentor, and coach Customer Success Managers
Set performance expectations, conduct performance reviews, and provide constructive feedback
Foster a positive and collaborative team environment
Manage team workload and resource allocation
Develop and implement customer success strategies for product adoption, retention, and growth
Monitor customer health metrics and identify improvement areas
Collaborate with product, sales, and engineering teams on customer needs and feedback
Advocate for customers within the organization
Ensure CSMs effectively manage accounts and build customer relationships
Escalate and resolve complex customer issues
Identify and address potential churn risks
Track and analyze churn rate, NPS, CSAT, and product usage
Prepare customer success performance reports for leadership
Identify trends and insights to inform strategies
Implement process improvements to enhance customer experience and CSM efficiency
Stay current on customer success best practices and trends
Lead and mentor the team in customer renewals, expansions, and upselling
Analyze usage patterns and feedback to identify growth opportunities
Engage clients to drive renewals and upsells, track performance goals, and adjust strategies

Requirements

What you’ll need

Experience in the healthcare industry, with understanding of clinical practices, patient care protocols, and regulatory standards
5+ years of experience in customer success, ideally in a SaaS environment
Experience leading and managing a team of customer success professionals
Strong understanding of customer success principles and best practices
Excellent communication, interpersonal, and presentation skills
Ability to build strong relationships with customers and internal stakeholders
Strong analytical and problem-solving skills
Proficiency in CRM systems such as Salesforce or HubSpot
Experience with customer success platforms such as ChurnZero, Gainsight, ServiceNow, or Zendesk is a plus
Must currently have the right to work in the United States
Proof of COVID-19 vaccination required, except where a legally recognized medical or religious exemption may be accommodated
Availability to occasionally work outside standard business hours to support international customers or team collaboration

Benefits

Comp & perks

Option to participate in medical insurance
Option to participate in dental insurance
Option to participate in vision insurance
Option to participate in life insurance
Option to participate in disability insurance
401K plan with a company match
Generous paid time off
Flexible scheduling to help balance international customer/team collaboration needs with personal commitments/work life balance