Junior Customer Success Manager

Zifo

Junior Customer Success Manager expanding pharmaceutical, biotech, and life-science accounts for Zifo's R&D solutions. Managing customer engagements, renewals, proposals, and stakeholder relationships.

Posted 9/11/2026full-timeSouth San Francisco • California • 🇺🇸 United StatesJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong Customer Success Management and Account Management capabilities, with a focus on project management, relationship building, and effective communication. Proven ability to influence customer decisions and deliver value through consultative insights and best practices.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementProject ManagementWritten And Verbal CommunicationPresentation Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Detail-OrientedOrganizational SkillsMultitaskingTeam PlayerSelf-Starter

Industry Keywords

Software ServicesLife SciencesCustomer EngagementRequests For ProposalsCustomer Relationship Management

About the role

Key responsibilities & impact

Partner with Customer Success and Delivery teams to kick-start engagement with new customers, business areas, and products
Understand customer expectations and requirements and ensure Zifo delivers them
Assist in managing engagements with customers and Zifo's internal teams
Partner with Service Delivery Management teams to transition projects from account mining to project execution
Perform active account mining by expanding relationships beyond current customer contacts and business groups
Work with the Client Partner on customer business plans for success
Partner in creating customer Requests for Proposals
Collaborate with Zifo teams, Client Partners, and cross-functional stakeholders across geographies
Identify and propose value additions and ways to realize customer ROI
Establish and nurture customer relationships, convert customers to Zifo Champions, and build rapport with multiple stakeholders
Ensure ongoing customer business is renewed as appropriate
Participate in Steering Committee meetings and customer leadership presentations with Zifo's Executive Leadership teams
Provide industry trend insights and consultative inputs to customers
Suggest internal and customer-facing best practices to support ongoing improvement and excellence

Requirements

What you’ll need

1-3 years of Customer Success Management / Account Management experience at a Software Services company/Product company or previous consulting experience for Life Sciences
Strong project management abilities
Written and verbal communication skills
Presentation capabilities
Detail-oriented and organizational skills
Ability to multitask and prioritize critical tasks daily
Ability to work as a self-starter and team player
Ability to build and nurture rapport with customers
Ability to influence customers toward desired actions and challenge them when appropriate
Must be willing to work in South San Francisco, CA; the role is not eligible for relocation assistance

Benefits

Comp & perks

Accrued vacation
Medical insurance
Dental insurance
Vision insurance
401(k) with company matching
Life insurance
Flexible spending accounts
Equal opportunity workplace
Diversity-valuing workplace