Zifo

Client Partner

• - Be a strategic partner and trusted advisor for Customers; Be accountable for Zifo’s successful relationship with Customers across all fronts
• - Manage the Engagement with Customers and Zifo internal teams, in alignment with Zifo’s culture and values
• - Partner with Sales team in kick starting engagement with new Customers/business areas/products
• - Understand Customer’s tangible and intangible expectations, requirements and ensure they are delivered by Zifo
• - Partner with Service Delivery Management teams in Zifo to ensure successful transition of projects from Account Mining to Project execution
• - Perform active Account Mining by expanding relationships beyond the current set of Customer contacts/business groups
• - Establish and nurture relationship with Customers’ Procurement teams and ensure Zifo is a Preferred Service Provider for the Customer
• - Be the Zifo Champion for Requests for Proposals (RFP) from Customers; Own the response to RFP’s and work collaboratively with cross-functional stakeholders from Zifo including but not limited to Customer Success teams, Service Delivery Leadership, Product Partnership team, Subject Matter Experts etc., across geographies
• - Identify and propose Value Adds, means to realize and ROI for the Customer
• - Be accountable for the success and business outcomes as part of the relationship between Zifo and Customer organization
• - Establish and nurture relationships with Customers, convert them to Zifo Champions and build rapport with multiple stakeholders within our customer portfolio
• - Ensure Zifo’s ongoing business with Customers are renewed as appropriate
• - Be accountable for Steering Committee meetings and presentations with Customer Leadership
• - Provide insights into industry trends and share consultative inputs with Customers
• - Proactively suggest best practices internally in Zifo and with Customer interactions in the spirit of ongoing improvements and excellence

Manager

• This is a hybrid role that will require regular presence on-site at the client location around Boston, MA
• The Delivery Manager (DM) for Scientific Services is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements.
• This role provides strategic and technical leadership, as well as the consulting and program/project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer's objectives and goals.

Delivery Manager – Scientific Services

• This is a hybrid role that will require regular presence on-site at the client location around White Plains, NY
• The Delivery Manager (DM) for Scientific Services is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements.
• This role is the realization of the ‘one hand to shake’ concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all the servicing needs for the specific engagement.
• The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer's objectives and goals.

• The Service Delivery Manager (DM) is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements.
• This role is the realization of the ‘one hand to shake’ concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all the servicing needs for the specific engagement.
• The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer's objectives and goals.

Service Delivery Manager

• This is a hybrid role that will require regular presence on-site at the client location around Boston, MA
• The Delivery Manager (DM) is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements.
• This role is the realization of the ‘one hand to shake’ concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all the servicing needs for the specific engagement.
• The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer's objectives and goals.

Strategy

• Deliver strategic projects for clients focused on life sciences R&D stages
• Analyze customer needs and gaps and propose solutions for desired future state
• Collaborate with clients at multiple levels (SMEs, systems users, lab managers, directors, VPs) and with internal Zifo delivery and commercial teams
• Serve as a trusted advisor to client stakeholders
• Provide high-level project and client consultation to drive overall engagement success
• Manage internal team and mentor associates across the Zifo organization
• Drive clear problem elucidation on new and ongoing engagements
• Develop recommendations and future state strategy, including application and data ecosystem roadmaps
• Review and update business processes and systems landscape information
• Provide on-site business analysis support for scientific groups
• Evaluate industry trends to identify areas for optimization
• Perform gap analysis, define business and data process workflows (as-is and to-be) and data models
• Generate audience-appropriate communications and documentation

Senior Scientific Strategy Consultant

• Deliver strategic consulting projects focused on life-sciences R&D and informatics
• Analyze customer needs and gaps and propose solutions for desired future state
• Collaborate with clients across multiple levels (SMEs, systems users, lab managers, directors, VPs)
• Serve as a trusted advisor to client stakeholders and Zifo delivery and commercial teams
• Provide high-level project and client consultation to drive engagement success
• Manage and mentor internal teams and associates across the organization
• Drive problem elucidation and develop recommendations and future-state strategies
• Communicate proactively across stakeholder audiences and generate audience-appropriate documentation
• Review and update business processes and systems landscape information
• Provide on-site business analysis support and evaluate industry trends for optimization
• Perform gap analysis and define business and data process workflows and data models
• Develop application and data ecosystem roadmaps and provide strategic vision for system implementations
• Lead enterprise projects/programs, spearhead change management efforts, and manage project delivery and vendors

Analyst

• Execute validation test plans once approved by client(s)
• Revise and route Lifecycle documents for review and approval
• Update relevant IT lifecycle documents
• Participate in Sandboxing sessions with multifunctional teams
• Coordinate delivery of PC hardware to various laboratories and manufacturing areas
• Troubleshoot and resolve any IT issues / tickets as needed
• Collaborate with multifunctional teams and clients
• 100% on-site presence in Albany, NY (no relocation assistance)

Lab Computing Analyst

Engineer

• Provide consulting, analytical and technical laboratory services including multivendor instrument and lab IT support
• Provide in-lab validation/compliance services when applicable and assist with IOPQ
• Analyze customer needs and gaps and propose solutions for desired state
• Work with business users and managers in conjunction with internal Zifo support team
• Requirements Management: understand problem statements, define scope, gather requirements, analyze current state business processes, assist with validation/compliance activities, and build process improvement plans
• IT Consulting: analyze gaps/opportunities, evaluate industry trends, evaluate vendor solutions and facilitate demos/proofs of concept, recommend process improvements
• Customer Liaison: meet with internal/external service groups, liaise between system/lab owners and third parties, provide weekly planning schedules, participate in monthly operational reviews and quarterly metrics reporting
• On Site Lab IT Support: perform break/fix support for instrument-connected systems, implement Windows security policies, ensure adherence to client corporate policies, act as technical support contact for field service engineers and vendors
• Serve as technical SME for new system validation and change management
• Create and maintain physical inventory of lab equipment, PCs, software and other pertinent information
• Perform system preventative maintenance based on client schedules

Lab Computing Engineer

• Location: North Chicago, IL
• **This position requires full-time on-site presence at our client site in North Chicago, IL**
• **This position is not eligible for relocation assistance**
• The Zifo Lab Computing Analyst provides both consulting, analytical and technical laboratory services, including multivendor instrument, information technology as well as in-lab validation/compliance services when applicable. The individual will provide the consulting skills required to analyze customer needs and gaps to propose solutions for the desired state. He or she will work with business users and managers of customers in conjunction with the internal Zifo support team.

GxP Lab Computing Analyst

• This is a hybrid role that will require regular presence on-site at the client location around Cambridge, MA.
• This position is not eligible for relocation assistance
• The Informatics Delivery Manager (DM) is primarily accountable for fulfilling all contractual obligations for Zifo related to our customer engagements. This role is the realization of the ‘one hand to shake’ concept that would allow both the customers as well as the internal Zifo stakeholders to work with one primary point of contact for all the servicing needs for the specific engagement. The DM will provide strategic and technical leadership, as well as the consulting and program / project management skills required to analyze customer needs and opportunities to ensure Zifo successfully delivers a solution meeting the customer's objectives and goals.

Delivery Manager, Life Science

Program Manager

• Location: Cambridge, MA
• Zifo is searching for a Senior Program Manager to manage one of Zifo’s strategic multi-year programs for a marquee customer based in the Cambridge, MA area. This Program manager role would engage cross functionally working with customer SMEs, Business Owners, Informatics Solution Owners, IT Teams, external customer groups ( eg. Validation and GXP process groups) and 3rd party vendor partner teams.

Client Partner

Delivery Manager – Scientific Services

Delivery Manager – Scientific Services

Service Delivery Manager

Service Delivery Manager

Senior Scientific Strategy Consultant

Senior Scientific Strategy Consultant

Lab Computing Analyst

Lab Computing Engineer

GxP Lab Computing Analyst

Delivery Manager, Life Science

Informatics / ELN Program Manager