Enterprise Customer Success Manager

Prophecy

Enterprise Customer Success Manager driving adoption and renewals for Prophecy’s AI-native data preparation platform. Translating technical data-stack value into measurable enterprise outcomes.

Posted 9/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Account Management within B2B SaaS, focusing on the modern data stack and driving adoption of AI-native tools. Proven ability to influence product roadmaps and translate technical insights into business outcomes while collaborating with cross-functional teams.

Highest-signal resume keywords

Customer Success ManagementB2B SaaS ExperienceSQL and ETL ProficiencyStakeholder Consensus BuildingC-Level Executive Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

SQLETLDatabricksSparkSnowflakeData EngineeringAI/MLTechnical Success CharterAdoption Metrics TrackingData-Engineering Problem Resolution

Soft Skills

Building ConsensusTranslating Technical ComplexityCollaborationCustomer Relationship ManagementPresentation Skills

Tools & Technologies

Prophecy AI-Native AgentsVisual ETL ToolsCloud Data WarehousingQuarterly Business ReviewsCustomer Feedback Translation

Industry Keywords

Modern Data StackFortune 250 AccountsTechnical Friction IdentificationStrategic PartnershipsCross-Functional Mitigation

Tech Stack

Tools & technologies

CloudETLSparkSQL

About the role

Key responsibilities & impact

Partner with customers to transition from closed-won to high-volume production
Own the technical success charter and drive adoption of Prophecy’s AI-native agents and visual ETL tools
Ensure customers realize measurable productivity gains and renew
Track account health through adoption metrics and technical milestones
Identify stalled adoption and technical friction early
Lead structured discovery and cross-functional mitigation efforts to prevent churn
Collaborate with Account Managers on Quarterly Business Reviews
Present value realized, including completed use cases, data-engineering efficiency gains, and technology-roadmap alignment
Coordinate with Solutions Engineering, Product Management, and Professional Services to resolve complex data-engineering problems
Translate field-level customer feedback into actionable insights for Engineering
Influence Prophecy’s AI-driven product roadmap through customer requirements

Requirements

What you’ll need

5+ years in Customer Success or Account Management in B2B SaaS
Focus on the modern data stack, including SQL, ETL, Databricks/Spark, Snowflake, or cloud data warehousing
Demonstrated success navigating Fortune 250 enterprise accounts
Experience working with C-level executives (CIOs, CDOs) and technical leaders (Data Engineering, AI/ML teams)
Exceptional skills in building consensus across diverse stakeholder groups
Ability to translate technical complexity into business outcomes
Willingness to travel up to 30% to visit key customers and deepen strategic partnerships on-site

Benefits

Comp & perks

Employee health insurance
Very competitive compensation
Ability to have your fingerprint on an innovative platform
End-to-end ownership of your projects
And more!