Prophecy

Customer Success Manager

• Lead strategic initiatives by coordinating execution across Customer Success, Sales, Engineering, Product, and Support teams using project tracking tools such as Rocket Lane, Asana, and ServiceNow.
• Lead Customer Success, Sales, and Product efforts to set up customers for success and present the product roadmap, including requested features.
• Develop and enhance OEM partner onboarding and value delivery assets that outline every stage of the customer journey, from initial setup to go-live.
• Design post-launch governance models, including SLA (Service Level Agreement) alignment, risk tracking dashboards in Databricks, and escalation workflows using ServiceNow.
• Create business review frameworks (QBR & EBR) and executive success summaries using Salesforce reports, dashboards, and shared slide templates.
• Develop and maintain internal documentation for Success and Support readiness, field enablement, and onboarding SLAs.
• Define long-term OEM success operations, reporting workflows, and scalable templates.

Account Executive

• Drive New Enterprise Business: Identify, prospect, and engage new high-value enterprise accounts, leveraging market insight and industry expertise to create meaningful sales opportunities.
• Manage & Grow Existing Accounts: Partner closely with existing customers to ensure ongoing value realization, identifying and closing upsell and cross-sell opportunities that align with their evolving data strategies.
• Build Strategic Relationships: Establish trusted, multi-level relationships with both executive stakeholders (CIOs, CDOs) and technical leaders (Data Engineering, AI/ML teams), positioning yourself as a trusted advisor.
• Deliver Consultative Sales: Leverage your deep knowledge of the modern data stack to craft compelling business cases and ROI-driven proposals that solve complex data challenges.
• Maintain a Robust Pipeline: Keep an active and healthy sales pipeline through disciplined CRM management, forecasting accuracy, and consistent sales activity.
• Collaborate Cross-Functionally: Work hand-in-hand with Customer Success, Solutions Engineering, and Product teams to ensure seamless execution and customer satisfaction.
• Be a Market Expert: Stay on top of data industry trends, competitive landscape, and emerging technologies to inform your sales approach and customer conversations.

Customer Success Manager

Strategic Account Executive