Customer Success Partner – Retail Industry

Blue Yonder

Customer Success Partner advising retail customers on Blue Yonder’s AI-powered supply chain and commerce solutions. Driving adoption, value realization, renewals, retention, and expansion.

Posted 9/10/2026full-timeRemote • 🇺🇸 United StatesSeniorLead💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in retail supply chain management and customer engagement, with a strong focus on building relationships with executive stakeholders and driving customer success through strategic planning and measurable outcomes.

Highest-signal resume keywords

Retail Supply Chain ExpertiseCustomer Relationship ManagementExecutive PresenceStakeholder ManagementSaaS Business Model Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success StrategyValue Success Plans DevelopmentData-Driven AnalysisNegotiation SkillsBusiness Acumen

Soft Skills

Strong Communication SkillsInfluencing SkillsOrganizational SkillsDetail-OrientedAbility to Operate in Ambiguous Environments

Certifications & Qualifications

Bachelor's Degree in BusinessBachelor's Degree in Supply Chain Management

Industry Keywords

Customer RetentionExecutive Business ReviewsQuarterly Business ReviewsCross-Sell OpportunitiesUpsell Opportunities

About the role

Key responsibilities & impact

Serve as a trusted strategic advisor and primary point of contact for assigned customers
Build strong relationships with business and IT leaders, including executive-level stakeholders
Partner with Account Managers, Technical Account Managers, and other internal stakeholders to deliver a coordinated customer experience
Develop a deep understanding of customers' business, operating model, strategic priorities, and retail environment
Lead collaborative discovery to develop Value Success Plans defining business objectives, value drivers, and outcomes
Ensure customers implement, adopt, and realize value from contracted Blue Yonder solutions
Establish strategic engagement cadences and maintain internal alignment around customer priorities and progress
Lead Executive Business Reviews and Quarterly Business Reviews
Identify and mitigate customer attrition risks
Lead customer renewal activities
Identify and facilitate upsell, cross-sell, and solution expansion opportunities
Drive customer advocacy through customer champions, the Customer Appreciation Program, and reference opportunities
Track Verified Value Outcomes
Drive executive customer engagement through strategic business reviews

Requirements

What you’ll need

10+ years of relevant professional experience
6–8+ years of retail supply chain and/or retail customer-facing experience
Deep breadth and depth of retail and supply chain domain expertise
Ability to engage credibly with senior business and technology leaders
Proven ability to build trusted relationships and influence executive and C-level stakeholders
Strong executive presence, communication, and presentation skills
Ability to operate effectively in ambiguous and complex environments
Experience working cross-functionally with Sales, Product, Delivery, Professional Services, Support, and Engineering
Strong negotiation, influence, and stakeholder management skills
Strong commercial and business acumen, including knowledge of SaaS business models, customer retention, renewals, and expansion opportunities
Analytical and data-driven approach to customer success
Ability to translate customer objectives into measurable outcomes
Highly organized and detail-oriented
Bachelor's degree in Business, Supply Chain Management, or a related field, or equivalent professional experience
Ability to travel up to 50%

Benefits

Comp & perks

Comprehensive Medical, Dental and Vision
401K with Matching
Flexible Time Off
Corporate Fitness Program
A variety of voluntary benefits such as; Legal Plans, Accident and Hospital Indemnity, Pet Insurance and much more