Blue Yonder

Customer Success Manager

• Serve as one of the primary points of contact as a trusted strategic advisor to your customers.
• Gain a deep understanding of your customers and their operations within their respective retail sub-verticals.
• Build and maintain strong relationships with key executives and C-level stakeholders across both business and information technology (IT)
• Develop Value Success Plans through collaborative discovery with your customers to identify key value measures that can be tracked to verify value across their solution landscape.
• Work to ensure that your customers have fully implemented their contracted solutions and are adopting them into their business practices
• Manage customer renewals - Lead the renewal process for your assigned customers; ensure they are aware of the value achieved, rightsized for the future, and aware of solutions they may want to consider adding
• Drive customer referenceability and by nurturing referenceable customers and facilitating the many reference opportunities they can participate in as part of the Customer Appreciation Program

Customer Success Partner, Retail Industry

Data Scientist

• As Staff Data scientist, you will be a guiding the team in the implementation of machine learning models and deep learning tools.
• Collaborate with cross-functional teams to execute data enrichment, cleansing routines, and feature selection.
• Evaluate candidate models, select the final model, and report on test performance.
• Ensure proper runtime deployment of models and implement runtime monitoring for continued model stability.
• Drive collaboration with product, sales, and engineering teams to shape the final solution.
• Utilize data to understand patterns, formulate and test hypotheses, and iterate as needed.
• Play a key role in preparing sales materials and estimating hardware requirements.
• Lead client meetings, both online and onsite, to discuss new and current functionality.

Staff Data Scientist

Client Partner

• Be regarded as the Subject Matter Expert on implementing Blue Yonder’s Supply Chain planning solutions – with background in one the following sub-verticals Grocery / CPG / Life Sciences
• Exposure to BY’s AI/ML based solutions (or similar industry solutions) would be preferred
• Own the overall Services Sales strategy for assigned solution suite and opportunities
• Support Request for Proposals (RFPs) for new sales opportunities and engage directly with prospective customers, helping to position BY Software solutions and services
• Collaborate with all internal Blue Yonder business functions i.e. Sales Leadership, Customer Executives, and Customer Success teams to develop an effective sales strategy prior to sales engagement, and ensure efficiency during the sales cycle to drive profitable outcomes for Blue Yonder
• Provide insights and support to the Sales Leadership and/or Customer Executive during a sales cycle
• Develop high level implementation plans and effort estimates based on our recommended best practices, focusing on quick time to value in support of software sales cycles
• Work closely with the customers in discovery sessions and ongoing follow-up discussions to ensure clear, unambiguous definition of scope and deliverables for the software implementation by the delivery teams
• Conduct Services workshops for prospective customers highlighting the value of Blue Yonder’s services in addressing customer’s business challenges and needs with Blue Yonder solutions
• Establish relationships with the key decision makers to negotiate services contracts and facilitate successful sales outcomes
• Work with Customer Success and marketing to develop collateral on implementation approaches and promote Blue Yonder events and trade shows
• Develop template plans, SOW Templates and services sales collaterals and help ramp up other team members and new hires on the team
• Works with Partners to identify opportunities and create demand through lead generation activities, product & services launch campaigns, and targeted account selling strategies in existing and opportunistic markets for assigned Solutions

Senior Client Partner – Professional Services Sales

• Develop and implement innovative AI solutions
• Stay updated with the latest advancements in AI technology
• Collaborate with cross-functional teams to integrate AI into existing systems
• Conduct experiments and evaluate AI models for effectiveness
• Document processes and results for internal knowledge sharing

Data Scientist I

Solutions Engineer

• Drive the design, optimization, and implementation of Blue Yonder Retail Planning software solutions for customers, utilizing industry best practices and process methodologies
• Apply domain knowledge to fully understand and identify how the Blue Yonder solutions can be configured and delivered to best meet customer requirements/business processes
• Lead solution design to ensure clear construct and validation tasks and timeline
• Conduct and/or guide system integration, user acceptance testing and deployment phases of the project to ensure a seamless transition to our steady state associates
• Sustain the balance between project scope, timeline, and requirements to ensure successful time to value and definitive customer satisfaction
• Assess business needs that fall outside the standard solution and/or scope, and assess integration complexity, architecture constraints and/or product roadmaps
• Recognize and highlight incremental revenue opportunities with existing customers/projects
• Communicate business cases to PMG and PD regarding customer specific needs related to product functionality and enhancements

Senior Solution Architect – Advanced Retail Planning, Replenishment, Allocation

ServiceNow

• Responsible for enabling and scaling GenAI powered experiences on the ServiceNow platform
• Operationalizes Now Assist for ITSM, HRSD, AI Search, and Virtual Agent
• Manages and configures Now Assist configuration via the admin console
• Partners with stakeholders to identify true AI use cases
• Provides L3 support and continuous optimization for AI enabled workflows

Software Engineer – ServiceNow, Virtual Agent, AI Search

Support Engineer

• Gathering, analyzing, and understanding technical and functional issues reported by customers or consultants, and driving these towards effective solutions and fixes
• Working closely with regional customers and internal stakeholders—including consultants, support and cloud operations, infrastructure, security, and product development teams—to implement and support designed products and solutions
• Ensuring business requirements are met while maintaining product supportability and delivering a high level of customer satisfaction
• Understand and triage critical/complex customer issues, conducting any necessary technical research, and create knowledge articles for recurring cases
• Provide direction and inputs for Root Cause Analysis and proposes prevention ideas
• Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases
• Contribute to achieve site reliability engineering KPI targets
• Drive and executes operational improvements (ex: automation, process changes etc.)
• Communicate product and solution expertise to internal teams and customers
• Understand the SaaS offering, features, and functionality deployed for a given customer
• Work closely with Product Development to improve product quality
• Engage early in implementation and work on case deflection.

Support Engineer – Fulfilment, Demand, Order Optimization, Enterprise Supply Planning, PLSQL

Manager

• Develop and execute integrated marketing campaigns by collaborating with global marketing, creative resources, business development, sales, and other stakeholders
• Coordinate go-to-market initiatives and campaigns from start to finish, ensuring that all deliverables are executed on time, within budget, with precision, and on brand.
• Set targets, track, and prepare marketing activity reports and metrics for program success.
• Analyze campaign performance metrics and prepare reports on marketing effectiveness.
• Work closely with internal teams to effectively share messaging and ensure follow-up to optimize marketing program adoption and results.
• Build knowledge of Blue Yonder’s solutions, target market, client base, the decision-making process and how lead generation should best address and support our ideal customer profile and key sales stakeholders.
• Support the wider LSP Field Marketing team for delivery of other projects, such as ABM programs, events and others.

Global Campaigns Manager

Strategy

• Lead the development and execution of strategic initiatives and projects.
• Work with Solution Advisors on building software and advisory services pipeline in the Hard Lines industry verticals
• Lead the blueprinting / high level design phase of projects at key Hard Lines customers - business process, key design decisions and enterprise architecture
• Build and present recommendations for customer leadership, ensuring insights are grounded in data and aligned with customer business goals.
• Support team leadership in shaping engagement strategy, deliverable quality, and client communications.
• Participate in thought leadership efforts, including market research, internal frameworks, and executive-ready content.
• Work closely with cross-functional teams to deliver solution rollouts and strategic initiatives.
• Identify and prioritize growth opportunities through data-driven analysis and industry insights.
• Ensure high quality deliverables and client satisfaction.

Strategic Advisor – Retail Hardlines

Supply Chain

• Work closely with internal stakeholder to get the cases resolved within the SLA/OLA timelines;
• Builds collaborative relationship with internal stakeholders and work with them proactively to get the issues fixed
• Adhere to Cloud policies, procedures, methodologies, and quality standards.
• Escalates issue that may have an impact
• Work with Shift leads internally to resolve project issues, escalating to appropriate parties as needed.
• Provides regular communication and status reporting with internal stakeholders and with customers
• Keep Consulting informed about issues being worked/analysed, providing frequent and meaningful updates.
• Follow up with internal teams to ensure their technical issues are resolved
• Must have a Customer and stakeholder management background/experience.
• Must be able to work flexible hours as needed including being available for off hours support
• Project coordination and management experience to drive the projects with the customers.

Senior Technical Consultant – Cloud, Project Coordination, Supply Chain, ITIL, Customer Handling, Stakeholder Management, Consulting

Full-stack Engineer

• Posses expertise in utilizing Infrastructure as Code via Terraform to provision Azure cloud based resources
• Apply best practices for unit, integration and end to end testing of custom software solutions developed internally
• Troubleshoot a wide range of issues spanning Azure Cloud, Kubernetes Platform, 3rd Party Tools, and internally developed software solutions
• Develop and optimize DevOps processes and tools, leveraging Kubernetes, Helm, and ArgoCD to streamline deployment workflows
• Implement CI/CD pipelines using GitHub Actions to ensure fast, reliable, and automated software releases
• Collaborate on creating Kubernetes operators using Java and Quarkus to automate application management and reduce operational overhead
• Assist in the design and implementation of Custom Resource Definitions (CRDs) to enhance the functionality of Kubernetes deployments
• Work across teams to advocate for best practices in DevOps, ensuring alignment with organizational goals and paving a frictionless path for software delivery
• Continuously evaluate emerging technologies and methodologies to enrich the organization's technical capabilities and deliver improved results
• Own the operational posture of our high scale modern continuous delivery framework, ensuring SLA’s are met

Lead Software Engineer

• Possess expertise in utilizing Infrastructure as Code via Terraform to provision Azure cloud based resources
• Apply best practices for unit, integration and end to end testing of custom software solutions developed internally
• Troubleshoot a wide range of issues spanning Azure Cloud, Kubernetes Platform, 3rd Party Tools, and internally developed software solutions
• Innovate and implement scalable DevOps solutions using Kubernetes, Helm, and ArgoCD to automate deployment pipelines and ensure seamless software delivery
• Develop custom tools and integrations with GitHub Actions to enhance continuous integration and continuous deployment (CI/CD) capabilities
• Leverage Java, Quarkus, and Java Operator SDK to create sophisticated operator-based solutions
• Design and maintain Custom Resource Definitions (CRDs) to extend Kubernetes capabilities tailored to organizational needs
• Mentor and guide teams in adopting best practices for DevOps and infrastructure as code
• Collaborate with cross-functional teams to align DevOps strategies with business objectives
• Own the operational posture of our high scale modern continuous delivery framework, ensuring SLA’s are met

Staff Software Engineer

Director

• Develop and implement a comprehensive strategy for Customer Education and Adoption that aligns with Blue Yonder's business objectives and customer needs.
• Revitalize and expand the Customer Education Services practice to deliver exceptional learning experience and drive customer engagement.
• Lead the growth of a Customer Change Management Practice to facilitate smooth transitions and maximize customer adoption of Blue Yonder solutions.
• Oversee the development and delivery of innovative educational programs, including digital subscriptions, instructor-led training, and certification programs, to enhance customer knowledge and proficiency.
• Design and execute change management frameworks and methodologies to support customers in navigating organizational changes associated with Blue Yonder solution implementations.
• Build strong relationships with key stakeholders, including customers, partners, and internal teams, to foster collaboration and drive customer-centric initiatives.
• Establish metrics and KPIs to measure the effectiveness of adoption and enablement programs.
• Build and lead a high-performing team, fostering a culture of innovation, collaboration, and customer-centricity.

Senior Director, Customer Education and Adoption – Services, Product

• Lead the development and execution of business strategic initiatives and software implementation projects.
• Work with Solution Advisors (pre-sales) on building software and advisory services pipeline within the Grocery industry vertical.
• Lead the blueprinting / high-level software implementation design phase of projects at key Grocery customers (i.e. business process, key design decisions and enterprise architecture).
• Build and present recommendations to customer leadership, ensuring insights are grounded in data and aligned with customer business goals (i.e. Level 1 Demos).
• Support team leadership in shaping engagement strategy, deliverable quality, and client communications.
• Participate in thought leadership efforts, including market research, internal frameworks, and executive-ready content.
• Work closely with cross-functional teams to deliver solution rollouts and strategic initiatives.
• Identify and prioritize growth opportunities through data-driven analysis and industry insights.
• Ensure high quality deliverables and client satisfaction.

Strategic Advisor, Retail Grocery

• Lead the development and execution of business strategic initiatives and software implementation projects.
• Work with Solution Advisors (pre-sales) on building software and advisory services pipeline within the CPG industry vertical
• Lead the blueprinting / high-level software implementation design phase of projects at key CPG customers (i.e. business process, key design decisions and enterprise architecture)
• Build and present recommendations to customer leadership, ensuring insights are grounded in data and aligned with customer business goals (i.e. Level 1 Demos ).
• Support team leadership in shaping engagement strategy, deliverable quality, and client communications.
• Participate in thought leadership efforts, including market research, internal frameworks, and executive-ready content.
• Work closely with cross-functional teams to deliver solution rollouts and strategic initiatives.
• Identify and prioritize growth opportunities through data-driven analysis and industry insights.
• Ensure high quality deliverables and client satisfaction.