Blue Yonder

Full-stack Engineer

• Architect, design, and support a ground-up cloud-enabled SaaS product in Merchandise Management for the retail space
• Work with counterparts, distinguished consultants, and architects
• Create highly useful, easily maintainable software components in an agile team
• Collaborate on design, implementation, testing, and code review of user stories and bug fixes
• Analyze software-related issues and propose solutions
• Participate in backlog grooming, planning, daily stand-ups, and retrospectives
• Keep up to date with technology and research the latest industry trends
• Build customer-specific interfaces and enhancements
• Analyze customer-reported defects and provide solutions
• Mentor junior and mid-level associates
• Lead the team/project

Lead Software Engineer – PLSQL, Unix Batch Scripting, Node JS

Data Scientist

• Develop new data science models for the retail domain
• Apply and demonstrate hands-on data science expertise
• Work with AI Agents

Consultant

• Serve as a Blue Yonder WMS solution expert for transformational projects and programs
• Contribute to change management for global or regional program implementations
• Assist with project planning and lead customer communication
• Facilitate business process mapping and process discussions
• Advise customers on industry best practices and process methodology
• Assess business needs, integration complexity, and architecture constraints
• Design and develop functional specifications for modifications, interfaces, reports, and screens
• Lead preparation of product requirement specifications and test plans
• Coordinate with Development Services on modification development, quality delivery, and customer demonstrations
• Create and modify procedural and system documentation
• Support development and execution of test scripts
• Provide level 3 non-technical support during go-live and level 3 user support
• Conduct functional analysis sessions and develop technical solutions
• Provide functional support including quality assurance, design review, environment setup, software installation, configuration, report and label generation, troubleshooting, system testing, and programming
• Deliver product implementations and related integrations
• Work on product implementation, enhancement, managed services, integration, and custom projects at customer sites or offshore
• Design and develop platform workflows/user interfaces, integration scripts, ETL mappings, data models, and data loading
• Provide internal training and implementation support
• Ensure knowledge transfer to key customer project teams
• Communicate customer-specific business cases and product needs to Product Management and Product Development
• Liaise with Product Management and Product Development regarding releases and functionality
• Provide guidance to Support Services on base technical issues
• Work with relevant parties to resolve issues

Senior Business Consultant – WMS Configuration, Implementation

Marketing

• Design and stand up a new, unified Lifecycle Marketing function
• Consolidate customer-marketing activities into a cohesive team and operating model
• Define the customer lifecycle framework across onboarding, adoption, renewal, expansion, and advocacy
• Partner with CX, Marketing, and AS leadership on organizational transition, including roles, programs, and budgets
• Develop governance, calendars, and approval processes for coordinated customer communications
• Build customer segmentation and journey maps for targeted lifecycle messaging
• Connect Marketing, CX, Product, Sales, and Customer Success on scaled customer engagement
• Identify and enable expansion, cross-sell, and upsell opportunities within the installed base
• Build always-on nurture programs and targeted campaigns
• Define and report pipeline and revenue contribution from lifecycle and expansion campaigns
• Govern in-product messaging, announcements, banners, walkthroughs, notifications, and customer portal communications
• Shape the customer portal content and communication strategy
• Partner with Revenue Marketing on campaigns, creative, marketing automation, and shared martech infrastructure
• Leverage AI, automation, predictive signals, and personalization for lifecycle communications
• Define and own KPIs including retention, NRR, product adoption, engagement, and cross-sell/upsell revenue
• Report program performance and business impact to marketing and CX leadership

VP, Customer Lifecycle Marketing

• Architect, design, and support a ground-up cloud-enabled SaaS product for merchandise management in retail
• Work in an agile team to create useful, maintainable software components that maximize customer value
• Collaborate on design, implementation, testing, and code reviews for user stories and bug fixes
• Analyze software issues and propose solutions
• Participate in backlog grooming, planning, daily stand-ups, and retrospectives
• Keep up to date with technology and research industry trends
• Build customer-specific interfaces and enhancements
• Analyze customer-reported defects and provide solutions
• Mentor junior and mid-level associates

Software Engineer II – NodeJS

Support Engineer

• Resolve high-complexity customer issues on the Blue Yonder WMS system
• Own customer solutions for Tier 1/2 customers and engage in early implementation projects
• Collaborate with TAMs on support consumption and adoption improvement plans
• Achieve high customer satisfaction and positively impact NPS scores
• Ensure adherence to SLA/SLO, quality standards, and practices
• Champion high-quality service operations and continuous improvement
• Implement monitoring and diagnostics practices using applicable M&D tools
• Improve solution stability through early detection, resolution, and incident recurrence prevention
• Provide out-of-office support and work shifts to facilitate 24x7 customer support
• Communicate effectively with customers and Blue Yonder stakeholders
• Collaborate with Blue Yonder teams and partners
• Demonstrate professionalism, empathy, assertiveness, and respect for cultural differences
• Develop knowledge of Blue Yonder WMS product features and functionalities
• Support constructive customer conversations about business-process impacts and workarounds
• Demonstrate expertise in SaaS technical toolsets, solution architecture, Azure technologies, frameworks, tools, and technologies
• Train and mentor team members to improve the team’s techno-functional capability
• Own Tier 1/2 solutions, enhance solution stability and service quality, and increase customer consumption and adoption
• Demonstrate customer centricity and innovate through teamwork

Senior Support Engineer

Backend Engineer

• Serve as technical owner and contribute to key meetings with project managers, solution architects, customer contacts, users, and executive sponsors
• Ensure knowledge transfer with the key customer project team
• Communicate customer-specific business cases and product functionality or enhancement needs to Product Management and Product Development
• Liaise with Product Management and Product Development regarding releases and new functionality
• Work with Support Services to stabilize customers after go-live and support value realization
• Conduct functional analysis sessions to understand client needs and develop functional solutions
• Provide functional support including quality assurance and design review, environment setup, software installation, configuration, report and label generation, operations consulting, troubleshooting, system testing, and programming
• Deliver product implementation services and related integrations
• Work as a senior consulting-team member on implementations, enhancements, managed services, integrations, and custom projects at customer sites or offshore

Technical Architect – TMS, SQL, Java/Python

Advisor

• Develop, articulate, and deliver customer-centric supply chain solutions, ensuring alignment to business objectives and measurable outcomes
• Provide deep subject matter expertise across key supply chain domains, including planning, execution, and emerging technologies
• Lead customer engagements, including discovery, design, blueprinting, and solution validation sessions, ensuring customer clarity and confidence
• Serve as a trusted advisor in process transformation discussions, guiding customers through workflows, reference architectures, and design authority governance
• Deliver compelling Blue Yonder demos that incorporate customer data, business stories, and differentiation messaging
• Connect configuration decisions to operational and financial impacts, shaping solution direction and adoption strategy
• Collaborate closely with sales, marketing, consulting, and product teams to drive customer adoption, retention, and value realization
• Maintain deep knowledge of Blue Yonder's products and services, as well as industry trends and competitive landscape; position Blue Yonder as a market leader
• Develop and maintain strong, long-lasting customer relationships by consistently exceeding expectations and delivering high-impact guidance
• Deploy and configure SaaS solutions; understand change management impacts, how to operate the solutions, integration points, customization options, and project lifecycle (discovery and design to go-live and post-deployment support).
• Identify and recommend opportunities for customer expansion and upsell

Senior Solutions Advisor, Retail & Grocery

• Lead the design and development of complex cross-product features and solutions
• Ensure the technical architecture aligns with business needs and strategic goals
• Utilize AI/ML, cloud platforms, and IoT technologies to enhance product features and performance
• Serve as a trusted advisor to project directors and senior management
• Collaborate with architects, product managers, and development teams to resolve technical challenges
• Communicate potential application-related risks to senior management
• Represent Blue Yonder at internal and external workshops

Senior Technical Architect – Consulting, Java, Spring Boot, SQL

Systems Engineer

• Design, develop, and enhance technical solutions using enterprise SaaS applications, APIs, reporting tools, automation platforms, and scripting technologies
• Troubleshoot application, integration, reporting, and data issues, identifying root causes and solutions independently
• Proactively pick up backlog items and collaborate with team members as needed
• Participate in agile ceremonies, including backlog grooming, sprint planning, stand-ups, and retrospectives
• Analyze business, functional, and technical requirements to design scalable learning technology solutions
• Design and implement integrations, automations, reporting solutions, and process improvements
• Apply information security, data governance, and privacy standards in all deliverables
• Leverage AI-assisted tools and emerging technologies to improve productivity and accelerate delivery
• Assess the impact of system changes on learners, managers, stakeholders, and connected systems, platform operations & continuous improvement
• Identify and raise operational issues proactively
• Plan and execute routine application, integration, reporting, and automation updates
• Resolve complex application, integration, and data issues while identifying opportunities for long-term improvement
• Manage technical investigations, enhancement requests, and operational issues independently
• Drive operational excellence through documentation, automation, and continuous improvement

Systems Engineer – Learning, SaaS

Director

• Partner with Sales and Delivery leadership in structured deal review cycles for consulting/services engagements
• Own audit readiness and compliance for the PMO function
• Maintain PMO tools and build proof of concepts for a new technology stack
• Identify and drive automation opportunities across the services lifecycle
• Develop global business processes, policies, and procedures for the assigned business unit