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Dealer Success Manager
Capital OneDealer Success Manager driving Navigator Platform adoption and retention for Capital One auto dealers. Providing sales enablement, training, ROI guidance, and dealership relationship management.
Posted 9/10/2026full-timeBaltimore • Maryland • 🇺🇸 United StatesJunior💰 $109,900 - $125,400 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Process Management and Relationship Management while driving customer adoption and retention of the Navigator Platform. Strong sales acumen and ability to educate stakeholders on product offerings and process improvements are essential.
Highest-signal resume keywords
Process ManagementRelationship ManagementSales ExpertiseProcess ImprovementCustomer Training
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Process ManagementSales TechniquesProduct TroubleshootingCustomer EnablementROI Conversations
Soft Skills
Interpersonal SkillsCommunication SkillsAnalytical SkillsInfluencing SkillsAttention to Detail
Tools & Technologies
Navigator Platform
Certifications & Qualifications
High School DiplomaGED
Industry Keywords
Auto DealersSales ProcessCustomer AdoptionMarket StrategiesDynamic Agile Environment
About the role
Key responsibilities & impact- Operate as a strategic consultant and customer-centric partner to auto dealers within the Capital One Sales Process
- Partner with POD counterparts to strategize and achieve sales success
- Support efforts to gain and retain Navigator Platform subscribers
- Provide specialized expertise during initial pitches and closing techniques
- Own seamless setup, expert training, and strategic ROI conversations
- Educate and gain buy-in from key auto dealer stakeholders
- Collaborate with the Area Sales Manager and POD team members to develop and execute market strategies and achieve sales goals
- Support Navigator Platform sales efforts and own the customer adoption and retention lifecycle
- Drive process improvements aligned with customer outcomes and the Capital One Sales Process
- Provide subject matter expertise on processes and Navigator Platform while representing Sales
- Troubleshoot product and process issues related to Navigator Platform
- Conduct frequent in-market dealership visits to foster relationships and execute customer enablement
Requirements
What you’ll need- High School diploma, GED or equivalent certification
- At least 1 year of experience in Process Management
- At least 1 year of experience in Relationship management
- Strong sales-professional background
- Expertise in process improvement
- Strong interpersonal, communication, analytical, and influencing skills
- Attention to detail and ability to adapt to a dynamic agile environment
- Ability to train users and drive tool adoption
- Ability to understand the product and troubleshoot technical issues quickly
- Ability to travel up to 50% within the metro areas of Baltimore, MD and Wilmington, DE
- Capital One will not sponsor a new applicant for employment authorization for this position
Benefits
Comp & perks- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI)
- Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being
- Reasonable accommodations for applicants who require them