Customer Success Manager

Wayvia (formerly PriceSpider)

Customer Success Manager owning customer lifecycles for Wayvia, which helps global brands improve commerce through AI, data, and innovation. Driving retention, growth, renewals, and satisfaction.

Posted 9/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Account Management and Customer Success within the e-commerce and SaaS sectors, focusing on customer lifecycle management, retention strategies, and data-driven insights to achieve business objectives.

Highest-signal resume keywords

Account ManagementCustomer SuccessProject ManagementGoogle AnalyticsDigital Marketing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Lifecycle ManagementOnboardingRetention StrategiesData AnalysisAccount Planning

Soft Skills

MultitaskingPrioritizationCollaborationAdvisory Skills

Tools & Technologies

SaaS PlatformsE-commerce Solutions

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Digital MediaE-commerceCustomer InsightsPerformance-Based CompensationMajor Retailers

About the role

Key responsibilities & impact

Own a designated book of business and manage the complete customer lifecycle from onboarding to renewal
Manage onboarding, adoption, expansion selling, and renewals
Lead customer retention initiatives and strategies
Collaborate with new sales and internal teams to onboard and support new customers
Serve as a trusted advisor to existing customers
Develop expertise in e-commerce and Wayvia’s product suite
Provide customer insights for achieving business objectives through data analysis and reporting
Create success plans and conduct executive-level quarterly business reviews
Build cross-functional relationships at user and executive levels across multiple internal teams and brands
Execute against retention, growth, and customer satisfaction goals

Requirements

What you’ll need

Bachelor’s Degree or equivalent experience
Experience in Account Management or Customer Success working in digital media, e-commerce, technology platforms and/or a SaaS company
Proven ability to manage and grow a substantial book of business and share best practices with peers
Experience with major retailers (e.g., Amazon, Best Buy, Walmart) is a plus
Strong multitasking and prioritization skills; ability to manage competing priorities effectively
Project Management experience or skills are strongly desired
Account planning is a plus
Experience with Google Analytics and Digital Marketing are strongly desired
Previous experience with performance-based compensation tied to sales/revenue and retention goals

Benefits

Comp & perks

Flexible work-from-home arrangements
401K Match
Flexible vacation
Medical/Dental/Vision
16 weeks of paid parental leave (US)
Technical stipend
Professional development programs
Wellness programs