Wayvia (formerly PriceSpider)

Marketing Operations

• Support day-to-day operations of the marketing technology stack, including HubSpot, Salesforce, 6sense, chat tools, and data enrichment platforms.
• Assist with regular audits to ensure data integrity and proper system integration.
• Help maintain the HubSpot–Salesforce integration, troubleshooting sync issues and escalating as needed.
• Support evaluation and implementation of new marketing tools in partnership with RevOps.
• Support the inbound lead process, ensuring leads are routed, scored, and assigned correctly.
• Assist with maintenance of lead scoring models and lifecycle stages based on guidance from Marketing and RevOps.
• Monitor lead flow from marketing to sales and flag issues or inconsistencies.
• Build and maintain basic automation workflows in HubSpot and Salesforce for lead nurturing, segmentation, and scoring.
• Assist with data enrichment processes to improve lead and account data quality.
• Partner with RevOps on lead flow through Gong and other enablement tools.
• Execute campaign setup and enrollment for events, webinars, demand generation, and partner campaigns.
• Track campaign KPIs and assist with performance reporting.
• Support campaign influence reporting and pipeline attribution in Salesforce.
• Collect campaign metrics and support ROI and conversion analysis.
• Assist in the preparation of weekly and monthly marketing reporting packages.
• Help maintain dashboards tracking funnel performance, lead conversion, and campaign impact.
• Partner with RevOps on pipeline reporting and data validation to support forecasting and leadership insights.

Marketing Ops Coordinator

Revenue Operations

• Serve as a first-line support resource for GTM users across Wayvia’s GTM tech stack.
• Troubleshoot user issues related to Salesforce, Gong, and other RevOps-supported tools.
• Triage incoming requests, resolve routine issues, and escalate more complex items as needed.
• Perform Salesforce administrative tasks, including user setup, field updates, page layout maintenance, and validation rule support.
• Support data hygiene initiatives, ensuring accuracy and consistency across accounts, contacts, leads, and opportunities.
• Assist with opportunity and pipeline hygiene to support forecasting and reporting accuracy.
• Support onboarding for new GTM hires, including system access, tool setup, and basic training.
• Maintain enablement documentation, playbooks, and reference materials.
• Assist with rollout and adoption of new tools, features, or process changes.
• Act as a liaison between GTM teams to ensure operational requests are clearly understood and addressed.
• Partner with Marketing Ops and RevOps teammates on shared processes such as lead routing, campaign influence, and lifecycle management.
• Support cross-functional initiatives by executing assigned operational tasks.
• Assist with building and maintaining Salesforce reports and dashboards.
• Support recurring reporting and data validation for leadership and RevOps initiatives.
• Help document and standardize RevOps processes to improve consistency and scalability.

RevOps Coordinator – GTM Systems

Sales

• Own and execute the global sales strategy, accountable for company revenue and growth targets across SaaS subscription and professional services offerings.
• Lead, develop, and scale a globally distributed sales organization, with teams across North America and EMEA (and future international regions).
• Drive alignment and consistency across regions, transforming regionally siloed teams into a unified global operating model.
• Build scalable sales processes for lead generation, opportunity management, forecasting, and deal execution across multiple revenue models.
• Partner cross-functionally with Marketing, Product, Customer Success, Finance, and Professional Services to align GTM execution, pricing, packaging, and monetization strategy.
• Own pipeline health, forecast accuracy, and performance reporting across regions and segments.
• Monitor key performance metrics and continuously refine strategy to improve win rates, deal velocity, and sales efficiency.
• Hire, coach, and develop sales leaders and account executives, establishing strong onboarding, enablement, and performance management programs.
• Drive consistent GTM execution while incorporating regional market nuances and enterprise sales complexity.

Head of Sales

Customer Support

• Respond to customer support issues and resolve them per SLAs.
• Communicate professionally with customers according to PriceSpider standards.
• Work cross-functionally to resolve issues promptly.
• Escalate issues when necessary.
• Manage inbound communication via telephone, email, support tickets, and customer portal.
• Utilize knowledge of Wayvia products to resolve issues independently.
• Guide customers on product benefits and enhancements.
• Assist with reports and metrics.
• Recommend best practices to customers.
• Identify and communicate root cause issues professionally.
• Convey support team needs and issues cross-functionally.
• Recommend patterns of issues for the product roadmap.
• Contribute to high-priority issues.
• Adhere to customer support best practices and policies.

Customer Support Specialist

Manager

• Lead onboarding for brand teams and their internal or external agencies, ensuring a strong understanding of shoppable media strategy, platform capabilities, and best practices.
• Act as a trusted enablement partner across multiple stakeholders including brand marketing, ecommerce, shopper marketing, media, and agency teams.
• Deliver training sessions, walkthroughs, and documentation to accelerate time-to-value.
• Support the activation of shoppable media campaigns across platforms such as Meta, TikTok, YouTube, paid search, display, email, QR codes, and brand websites.
• Create and configure shoppable landing pages and experiences that showcase multiple retailers, including price, stock, ratings, and online and local availability.
• Partner with clients to ensure shoppable experiences are correctly implemented across redirects, retailer carts, and local store flows.
• Support A/B testing and experimentation to improve conversion, engagement, and downstream commerce performance.
• Analyze campaign performance and provide clear, actionable insights tied to shopper behavior and retailer outcomes.
• Share best practices, benchmarks, and optimization recommendations across clients and campaigns.
• Work closely with Customer Success, Product, Sales, and Partnerships teams to align enablement efforts with customer goals and platform roadmap.
• Provide feedback from the field to inform product improvements, new features, and go-to-market strategy.
• Support renewal and expansion conversations by demonstrating campaign impact and value realization.

Manager, Shoppable Media Managed Services

• Own the end-to-end contracting workflow across customer contracts
• Ensure accuracy and completeness of contract data in Salesforce and DocuSign
• Monitor contract stages and ensure timely routing for approvals and signatures
• Maintain and evolve the contract approval process, partnering with LegalOps, Finance, and Sales
• Ensure compliance with internal policies, routing requirements, and audit needs
• Proactively identify and implement process enhancements to improve efficiency and clarity
• Fully manage contract-related tools such as DocuSign, including template creation, updates, testing, and configuration
• Partner with GTM Systems and RevOps stakeholders on any new tool evaluations or implementations tied to the contract lifecycle
• Monitor tool performance and address bugs, escalations, or feature requests
• Lead internal training and onboarding for contract-related systems and processes
• Create and maintain scalable, user-friendly SOPs, documentation, and enablement materials
• Host regular refresher trainings and office hours to support adoption and consistency
• Act as the go-to SME for contract-related issues across tools, workflows, and process questions
• Troubleshoot escalations and liaise with LegalOps, IT, and RevOps Systems as needed
• Provide timely support to internal stakeholders to keep deals and renewals moving
• Build and maintain dashboards and reports to monitor contract performance, pipeline readiness, and renewal health
• Own data quality initiatives for contract records across Salesforce, DocuSign, and other connected systems
• Conduct routine audits and lead remediation efforts when gaps are identified

Marketing Ops Coordinator

RevOps Coordinator – GTM Systems

Head of Sales

Customer Support Specialist

Manager, Shoppable Media Managed Services

RevOps Specialist – Contracts