Wayvia (formerly PriceSpider)

Customer Success Manager

• Own a designated book of business and manage the complete customer lifecycle from onboarding to renewal
• Manage onboarding, adoption, expansion selling, and renewals
• Lead customer retention initiatives and strategies
• Collaborate with new sales and internal teams to onboard and support new customers
• Serve as a trusted advisor to existing customers
• Develop expertise in e-commerce and Wayvia’s product suite
• Provide customer insights for achieving business objectives through data analysis and reporting
• Create success plans and conduct executive-level quarterly business reviews
• Build cross-functional relationships at user and executive levels across multiple internal teams and brands
• Execute against retention, growth, and customer satisfaction goals