Client Success Manager – CSM

DXC Technology

Client Success Manager driving DXC technology-service account growth, renewals, and delivery excellence. Managing client satisfaction, financial governance, operational KPIs, and cross-functional execution.

Posted 9/10/2026full-timeAshburn • California, New Jersey, New York, Texas, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $137,900 - $256,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in client relationship management, delivery excellence, and full lifecycle project leadership, with a strong focus on account growth, operational excellence, and strategic oversight. Proficient in managing financial operations, ensuring compliance, and driving continuous improvement while advocating for client needs.

Highest-signal resume keywords

Client Relationship ManagementDelivery ExcellenceAccount Growth and ExpansionCross-Functional CollaborationFinancial Operations Governance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project LeadershipChange ControlKPI TrackingRevenue ForecastingContract Management

Soft Skills

ResilienceCustomer-First MindsetInternal Orchestration

Industry Keywords

Client SatisfactionService Level AgreementsDigital AcumenEmerging AI TrendsMarket Trends

About the role

Key responsibilities & impact

Own all project and run aspects of CES delivery on the account
Manage contract renewals, client satisfaction, profitability, resourcing, billable roles, and service level agreements
Collaborate with other offerings to deliver a consistent full-stack account experience
Drive on-account growth and opportunities under $5M through pipeline development, solutioning, change control, and revenue and margin forecasting
Lead account activities outside sales and Client Partner responsibilities
Provide strategic oversight and progress reporting to the CSM Leader
Align client resourcing strategy and resolve resourcing gaps or constraints
Govern financial operations, cash collection, and accounts receivable issue resolution
Ensure delivery and commercial compliance, contractual obligations, system accuracy, change controls, and post-project improvement
Collaborate with peer CSMs in large or multilayered accounts
Advocate for client needs and serve as the escalation point for client issues
Drive operational excellence through governance structures, KPI tracking, and continuous improvement
Collaborate with delivery, sales, marketing, and product teams
Apply knowledge of CES and DXC offerings to client needs
Own and win opportunities under $5 million
Monitor TCV, revenue, contract margin, delivery excellence, productivity, operational excellence, pipeline, and client satisfaction KPIs

Requirements

What you’ll need

Proven experience in client relationship management
Strong background in delivery excellence and full lifecycle project leadership
Track record of on-time, high-quality execution within budget
Ability to demonstrate value realization, business impact, and client ROI
Understanding of market trends and clients’ competitors’ activities
Experience in account growth and expansion, including renewals and up/cross-sells
Exceptional internal orchestration and cross-functional collaboration
Ability to manage risk, lead account escalations, and drive internal change initiatives
Resilience and customer-first mindset
Commitment to strengthening digital acumen and awareness of emerging AI and technology adoption trends
Ability to articulate DXC offerings and boundaries

Benefits

Comp & perks

Health, dental, and vision insurance coverage
Employee wellness program
Life and disability insurance
Retirement savings plan
Paid holidays
Paid time off
Flexible work arrangements supporting wellbeing, productivity, individual work styles, and life circumstances
Inclusive work environment
Reasonable accommodations for applicants with disabilities