DXC Technology

Call Center Representative

• Supervise, coach, and develop a team of Customer Service Representatives
• Ensure adherence to regulatory and compliance standards, including FINRA guidelines and internal audit requirements
• Monitor team performance through KPIs, quality assurance metrics, and call evaluations
• Develop and implement customer service strategies, policies, and procedures
• Provide ongoing training and mentorship on compliance, systems, and product knowledge
• Manage and resolve complex customer escalations
• Collaborate cross-functionally to ensure a seamless and consistent customer experience
• Maintain accurate customer interaction documentation in CRM systems and ensure data integrity
• Stay current on industry trends, regulatory updates, and product changes

Call Center Supervisor – FINRA Certified

Customer Success Manager

• Own all project and run aspects of CES delivery on the account
• Manage contract renewals, client satisfaction, profitability, resourcing, billable roles, and service level agreements
• Collaborate with other offerings to deliver a consistent full-stack account experience
• Drive on-account growth and opportunities under $5M through pipeline development, solutioning, change control, and revenue and margin forecasting
• Lead account activities outside sales and Client Partner responsibilities
• Provide strategic oversight and progress reporting to the CSM Leader
• Align client resourcing strategy and resolve resourcing gaps or constraints
• Govern financial operations, cash collection, and accounts receivable issue resolution
• Ensure delivery and commercial compliance, contractual obligations, system accuracy, change controls, and post-project improvement
• Collaborate with peer CSMs in large or multilayered accounts
• Advocate for client needs and serve as the escalation point for client issues
• Drive operational excellence through governance structures, KPI tracking, and continuous improvement
• Collaborate with delivery, sales, marketing, and product teams
• Apply knowledge of CES and DXC offerings to client needs
• Own and win opportunities under $5 million
• Monitor TCV, revenue, contract margin, delivery excellence, productivity, operational excellence, pipeline, and client satisfaction KPIs

Client Success Manager – CSM

Sales

• Drive new business development within Healthcare and Consumer Retail accounts
• Develop and execute account and territory sales strategies to achieve revenue and bookings targets
• Build and maintain trusted relationships with client executives and key decision makers
• Own and manage a qualified sales pipeline through qualification, proposal development, negotiation, and close
• Identify and pursue net new business opportunities while expanding existing client relationships
• Collaborate with client partners, solution architects, and delivery teams to develop differentiated proposals and winning solutions
• Lead complex deal discussions, including commercial structuring, negotiation, and contract closure
• Monitor market trends, competitive landscape, and emerging opportunities to support account growth strategies
• Manage and deliver against an annual quota typically ranging from $5M to $25M
• Support territory and account growth strategies within the Healthcare and Consumer Retail portfolio

Sales Professional Manager, CES Applications

Security Engineer

• Facilitate the onboarding, management, and troubleshooting of the cybersecurity services
• Assist in high-priority incidents including both infrastructure and security-related
• Ensure security services—including policies, configuration, and compliance—meet or exceed industry best practices
• Fulfill daily operational tasks to ensure all managed services meet Service Level Agreements (SLAs), actively identifying opportunities to automate repetitive administrative tasks
• Implement and execute tasks to fulfill the project requirements
• Keep up-to-date with a variety of security technologies, trends, and emerging AI-driven security tools
• Liaise with vendors and their technical support /engineering team to provide advanced-level support

Incident Response Analyst

• The Security Incident Handler is an integral part of the Security Incident Response Process within the Security Operations Center team.
• The primary function of the role will be to provide a technical escalation point during Security Incidents, establishing the extent of the threat, the business impacts and advising the most suitable course of action to contain and remedy the incident.
• Perform detail analysis of events during the incident process, combining sound analytical skills with advanced knowledge of IT Security and Network Threats.
• Participate in the creation, modification and update of security incident management processes.
• Perform daily follow-up on all tickets that were not resolved by Security Incident Analysts and daily quality checks on all tickets and incidents worked on by Security Incident Analysts.
• Provide swift and accurate reactions during an ongoing security crisis situations identifying different type IoCs establishing mitigation/remediation plans.
• Provide out-of-office hours, on-call support and guidance to the junior team members.
• Full understanding of MITRE framework and the Cyber Kill Chain methodology.

Security Incident Handler

Product Designer

• Diseñar interfaces de usuario atractivas y funcionales.
• Utilizar sistemas de diseño y colaborar en evolutivos de componentes.
• Realizar investigaciones de usuarios, incluyendo entrevistas, encuestas y pruebas de usabilidad.
• Analizar los resultados de la investigación y traducirlos en soluciones de diseño efectivas.
• Colaborar con equipos multidisciplinarios para asegurar la implementación de los diseños.
• Crear wireframes, prototipos y mockups para comunicar ideas de diseño.
• Mantenerse actualizado con las tendencias y mejores prácticas en diseño UX/UI.

Diseñador UX

Technical Customer Success

• Engage with 'accounts at risk' to prevent churn
• Drive product adoption and maximize customer value
• Escalate complex issues
• Debug and resolve workflow issues
• Drive onboarding and deployment for new clients
• Deliver training sessions to customer teams
• Share customer insights with the product team

Customer Success Engineer

Business Operations

• Lead day-to-day contact center operations through a team of Associate Managers
• Provide direct leadership, coaching, and accountability to Associate Managers
• Drive a disciplined performance management operating rhythm
• Monitor and improve the customer experience
• Partner closely with internal and client stakeholders
• Ensure compliance with regulatory, client, contractual, and internal policies
• Collaborate with workforce management, quality, training, technology, and operations partners
• Identify and lead continuous improvement opportunities

Manager, Business Process Transactions

Public Relations

• Help shape and execute Aikido’s communications strategy
• Build and maintain relationships with journalists across security, developer, and top tier media
• Pitch stories, commentary, and research to relevant outlets
• Independently identify industry news and trends where Aikido’s perspective is relevant, and work with internal experts to develop timely commentary
• Turn product launches, research, and marketing initiatives into PR opportunities
• Work closely with product, marketing, and content to maintain a clear and consistent narrative
• Build relationships with analysts, creators, influencers, podcasts, and other voices in the developer and security ecosystem
• Partner with the events team to build in-person relationships with media
• Coordinate with external PR partners when needed
• Track and report on the performance of communications and PR activity

Senior Communications & PR Manager

Manager

• Own and achieve set targets across your region and partner portfolio
• Develop and manage a healthy portfolio of key partners that drive business both ways
• Build and manage partner-sourced pipeline; co-own qualified opportunities with sales to close
• Channel opportunities to partners to strengthen joint success and engagement
• Enable and activate partners through training, joint GTM plans, and consistent execution
• Track KPIs, deal registration, and pipeline health in CRM/PRM
• Champion a partner-preferred, results-oriented motion that fuels predictable growth

Channel Business Manager

Recruitment

• Own full-cycle hiring across different roles
• Partner with hiring managers
• Proactively source top talent
• Keep the candidate experience smooth and engaging
• Facilitate a smooth onboarding

Talent Acquisition Partner – APAC

• Driving the end-to-end sales process and delivering strong business outcomes by growing a profitable pipeline and sales backlog
• Leading pipeline generation, consultative selling, deal shaping, and collaboration with delivery teams to ensure successful client outcomes
• Responsible for leading a team of SAP Sales Partners as required

Call Center Supervisor – FINRA Certified

Client Success Manager – CSM

Sales Professional Manager, CES Applications

Security Engineer

Security Incident Handler

Diseñador UX

Customer Success Engineer

Customer Success Engineer

Customer Success Engineer

Customer Success Engineer

Manager, Business Process Transactions

Senior Communications & PR Manager

Channel Business Manager

Talent Acquisition Partner – APAC

Sales Manager – SAP