Customer Success Engineer

DXC Technology

Customer Success Engineer crucial for driving adoption and value realization at Aikido Security. Resolving customer challenges and facilitating onboarding for effective product use.

Posted 7/24/2026full-timeBucharest • 🇷🇴 RomaniaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and technical account management, with a strong focus on driving product adoption, onboarding, and resolving technical issues. Proficient in delivering training and sharing insights to enhance customer value and prevent churn.

Highest-signal resume keywords

Customer Success ExperienceTechnical Account ManagementApplication Security (AppSec)Workflow DebuggingFluent in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

DebuggingTechnical Workflow InvestigationOnboardingProduct AdoptionChurn Prevention

Soft Skills

Strong CommunicationProactive AttitudeIndependent WorkMulti-Priority Management

About the role

Key responsibilities & impact

Engage with 'accounts at risk' to prevent churn
Drive product adoption and maximize customer value
Escalate complex issues
Debug and resolve workflow issues
Drive onboarding and deployment for new clients
Deliver training sessions to customer teams
Share customer insights with the product team

Requirements

What you’ll need

Medior/Senior profile with prior experience in customer success, technical account management, or a similar role
Experience in AppSec is a must
Tech-savvy, with the ability to debug and investigate technical workflows
Strong communication and proactive, with a "get stuff done" attitude
Comfortable working independently and managing multiple priorities
Fluent in English

Benefits

Comp & perks

Flexibility in working hours
A company that sticks to its values in an open and informal atmosphere