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Manager, Business Process Transactions
DXC TechnologyManager leading contact center operations at DXC Technology, ensuring operational excellence and customer satisfaction. Guiding a team of Associate Managers in aligning processes, staff, and technology.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive leadership in contact center operations, focusing on performance management, customer experience enhancement, and compliance with regulatory standards. Proven ability to drive continuous improvement and collaborate effectively with various stakeholders.
Highest-signal resume keywords
Contact Center LeadershipPerformance ManagementCustomer Experience ImprovementRegulatory ComplianceMulti-Channel Support Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
LeadershipPerformance ManagementContinuous ImprovementContact Center TechnologiesTeam Management
Soft Skills
CoachingAccountabilityCollaboration
Tools & Technologies
Workforce ManagementQuality AssuranceTraining Technologies
Industry Keywords
Contact Center OperationsStakeholder ManagementRegulatory PoliciesClient Management
About the role
Key responsibilities & impact- Lead day-to-day contact center operations through a team of Associate Managers
- Provide direct leadership, coaching, and accountability to Associate Managers
- Drive a disciplined performance management operating rhythm
- Monitor and improve the customer experience
- Partner closely with internal and client stakeholders
- Ensure compliance with regulatory, client, contractual, and internal policies
- Collaborate with workforce management, quality, training, technology, and operations partners
- Identify and lead continuous improvement opportunities
Requirements
What you’ll need- Bachelor’s degree (Business, Technology, or related field preferred)
- 9+ years of contact center leadership experience
- 10+ years in a leadership role managing teams
- Experience in multi-channel support environments and contact center technologies
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development