Call Center Supervisor – FINRA Certified

DXC Technology

Call Center Supervisor leading FINRA-compliant customer service teams for DXC Technology’s insurance software and business process solutions. Driving service quality, regulatory adherence, coaching, and escalation management.

Posted 9/10/2026full-timeRemote • Louisiana, Missouri, New York, Oklahoma, South Carolina, Tennessee, Texas, Washington • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer service leadership, regulatory compliance, and team development within the financial services sector. Proficient in managing customer interactions and ensuring adherence to industry standards and best practices.

Highest-signal resume keywords

Customer Service LeadershipFINRA ComplianceTeam DevelopmentKPI MonitoringCRM Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Regulatory ComplianceCustomer Service StrategiesPerformance MonitoringComplex Problem ResolutionData Integrity ManagementFinancial Services RegulationsAudit ControlsProduct KnowledgeCall EvaluationsQuality Assurance Metrics

Soft Skills

CoachingCommunicationInterpersonal SkillsProblem-SolvingTime Management

Tools & Technologies

Microsoft OfficeCRM Systems

Certifications & Qualifications

Active FINRA LicensesSIESeries 6Series 7Series 63Series 65Series 66

Industry Keywords

Financial ServicesInsuranceBankingRegulated EnvironmentClient Interaction Standards

About the role

Key responsibilities & impact

Supervise, coach, and develop a team of Customer Service Representatives
Ensure adherence to regulatory and compliance standards, including FINRA guidelines and internal audit requirements
Monitor team performance through KPIs, quality assurance metrics, and call evaluations
Develop and implement customer service strategies, policies, and procedures
Provide ongoing training and mentorship on compliance, systems, and product knowledge
Manage and resolve complex customer escalations
Collaborate cross-functionally to ensure a seamless and consistent customer experience
Maintain accurate customer interaction documentation in CRM systems and ensure data integrity
Stay current on industry trends, regulatory updates, and product changes

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent experience)
Minimum of 3–5 years of experience in customer service, preferably within insurance, banking, or financial services
Proven leadership experience with a strong track record of coaching and developing teams
Strong understanding of financial services regulations and compliance standards
Excellent communication, interpersonal, and problem-solving skills
Ability to manage multiple priorities in a fast-paced, high-volume environment
Proficiency in Microsoft Office and CRM systems
Active FINRA licenses, such as SIE, Series 6 and/or Series 7, and Series 63 and/or Series 65/66
Ability to maintain and renew licenses in good standing throughout employment
Strong knowledge of FINRA compliance, securities regulations, and client interaction standards
Experience working in a regulated financial environment, ensuring adherence to audit and compliance controls

Benefits

Comp & perks

Fully remote role within the United States
Flexible support for different time zones or business needs
In-person collaboration prioritized while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances
Inclusive work environment
Equal Opportunity employment
Disability accommodations available
Federal, state, and locality applicant postings available in English and Spanish where required