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DXC Technology

Customer Success Engineer

DXC Technology

Customer Success Engineer in APAC supporting Aikido Security’s platform while driving customer adoption and satisfaction. Engaging with accounts to prevent churn and facilitate onboarding.

Posted 7/24/2026full-timeSingapore • 🇸🇬 SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and technical account management, with a strong focus on driving product adoption, onboarding, and resolving technical workflow issues. Proficient in delivering training and sharing insights to enhance customer value and prevent churn.

Highest-signal resume keywords
Customer SuccessTechnical Account ManagementWorkflow DebuggingProduct AdoptionFluent in English

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Technical Workflow InvestigationOnboardingIssue ResolutionCustomer TrainingChurn Prevention
Soft Skills
Strong CommunicationProactive AttitudeIndependent WorkPriority Management

About the role

Key responsibilities & impact
  • Engage with 'accounts at risk' to prevent churn
  • Drive product adoption and maximize customer value
  • Escalate complex issues
  • Debug and resolve workflow issues
  • Drive onboarding and deployment for new clients
  • Deliver training sessions to customer teams
  • Share customer insights with the product team

Requirements

What you’ll need
  • Medior/Senior profile with prior experience in customer success, technical account management, or a similar role
  • Tech-savvy, with the ability to debug and investigate technical workflows
  • Strong communication and proactive, with a "get stuff done" mentality
  • Comfortable working independently and managing multiple priorities
  • Fluent in English

Benefits

Comp & perks
  • Flexibility in working hours
  • High-impact position in a fast-growing company
  • A company that sticks to its values in an open and informal atmosphere