Customer Success Manager

Osmind

Customer Success Manager helping clinical practices adopt Osmind’s EHR and RCM technology. Driving customer retention, workflow optimization, training, and practice growth.

Posted 9/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $109,000 - $140,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and account management within SaaS, particularly in healthcare and EHR systems. Proficient in driving product adoption and optimizing workflows while effectively communicating with clinical and administrative stakeholders.

Highest-signal resume keywords

Customer Success ManagementRevenue Cycle Management (RCM)Electronic Health Record (EHR) SystemsStrong Communication SkillsProject Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer SuccessAccount ManagementImplementationPractice ConsultingWorkflow OptimizationPerformance Metrics TrackingTraining and EnablementClinical Practice SupportAI Tooling FamiliarityInterventional Psychiatry Treatments

Soft Skills

Problem SolvingAutonomous WorkTime ManagementClient Relationship ManagementPatient-First Mindset

Tools & Technologies

Osmind ProductEHR ToolsRCM ToolsCommunication SoftwareProject Management Software

Industry Keywords

HealthcareSaaSStartup ExperienceClinical PracticesPatient Outcomes

About the role

Key responsibilities & impact

Serve as the trusted advisor and main point of contact for assigned clinical practices using the Osmind product and services
Drive product adoption, satisfaction, and retention by proactively identifying and resolving issues that get in the way of clinicians using the platform effectively
Assist clinicians and practice staff in understanding and optimizing workflows supported by EHR and RCM tools
Collaborate cross-functionally with Product, Support, Implementation, and RCM teams to resolve issues promptly and communicate improvements back to customers
Deliver tailored training and enablement sessions to build practice staff confidence and product fluency
Identify opportunities to help practices expand and optimize their business, including adding treatment modalities or improving capacity utilization
Gather and relay customer feedback to inform continuous product enhancement
Track and report concrete improvements in practice performance metrics, demonstrating clear return on Osmind 360 investment within 6 months post go-live
Provide detailed reporting to the Customer Success Lead on the health and performance of assigned practices
Operate autonomously, prioritizing workload and managing time effectively to meet client and company expectations

Requirements

What you’ll need

Minimum 3-5 years' experience in customer success, account management, or implementation at a SaaS company — healthcare and/or EHR experience preferred
Direct experience with Revenue Cycle Management (RCM) processes and electronic health record (EHR) systems
Proven track record in customer success, client relationship management, or practice consulting roles
Strong communication skills with the ability to convey complex operational concepts clearly to clinical and administrative stakeholders
Demonstrated ability to handle multiple clients or projects simultaneously with minimal supervision
Proficiency in using software platforms for communication, project management, and reporting
Familiarity with Claude and other AI tooling
A patient-first mindset with a passion for improving clinician workflows and patient outcomes
Startup experience preferred
Familiarity with interventional psychiatry treatments (TMS, Spravato, ketamine therapy) preferred

Benefits

Comp & perks

Equity package for eligible employees
Healthcare
Dental insurance
Vision insurance
Generous family leave
FSA/DCFSA
Mental health benefits
401(k) plan
Flexible paid time off