Client Success Lead

Affirm

Client Success Lead growing merchant partnerships and expanding revenue and GMV for Affirm’s buy-now-pay-later platform. Managing strategic accounts, renewals, adoption, and cross-functional programs.

Posted 9/10/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing strategic B2B client relationships and driving revenue growth through effective account management and cross-functional collaboration. Proficient in analyzing performance metrics and optimizing client programs to enhance product adoption.

Highest-signal resume keywords

B2B Client-Facing ExperienceContract Negotiation and ClosingCustomer Relationship ManagementAnalytical AbilitiesCross-Functional Project Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementContract RenewalsPricing UpdatesMerchant Performance AnalysisProgram Financing OptimizationIncremental GMV GrowthE-Commerce KnowledgeConsumer Finance Offerings

Soft Skills

Strong Written CommunicationStrong Verbal CommunicationAttention to Detail

Tools & Technologies

SalesforceBI Tools

Industry Keywords

High-Tech EnvironmentMerchant PartnersStrategic AccountsCross-Functional TeamsMarketing Best Practices

About the role

Key responsibilities & impact

Build and grow long-term strategic relationships with merchant partners
Manage a portfolio of accounts across a variety of industries
Manage contract renewals, pricing updates, and expansions
Develop proactive client management strategies to drive incremental GMV and revenue
Expand Affirm’s relationship coverage
Analyze merchant performance and recommend programs to increase product adoption
Promote marketing best practices and optimize program financing programs
Manage merchant relationship health to maximize value for Affirm and merchants
Orchestrate cross-functional teams across Analytics, Credit, Technical, Marketing, and Product
Report to the Senior Manager, Client Success

Requirements

What you’ll need

5+ years of B2B client-facing experience; preferably in a high-tech environment
Experience negotiating and closing commercial contracts, such as RFPs and renewals
Excellent customer relationship management skills with the ability to manage strategic accounts
Experience managing cross-functional projects with high attention to detail
Strong written communication skills, including proposals, memos, and emails
Strong verbal communication skills, including presenting
Excellent analytical abilities to review merchant performance and report program impact to internal and external stakeholders
Knowledge of consumer finance offerings, integrated software solutions, and e-commerce preferred
Comfortable using Salesforce and BI tools
Must be located in the United States
Visa sponsorship is not available for this position

Benefits

Comp & perks

Base pay is part of a total compensation package that may include equity rewards
Monthly stipends for health, wellness and tech spending
100% subsidized medical coverage
Dental and vision coverage for you and your dependents
Health coverage at no cost; 100% of premiums covered for employees and dependents
Monthly stipends supporting tech setup
Ability to choose health and wellness options
Flexible time off
Generous holiday calendars
Employee stock purchase plan (ESPP) allowing employees to buy Affirm stock at a discount
Inclusive interview process and accommodations for candidates with disabilities
In-person onboarding experience for all new hires