Customer Success Manager

• Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform.
• Act as the primary point of contact for your portfolio, developing strong connections with key stakeholders through regular strategy calls and proactive outreach.
• Manage the renewal process for your designated accounts while proactively identifying upsell and cross-sell opportunities that introduce new features and drive additional value.
• Connect customers with the right internal and external resources to resolve inquiries smoothly, collaborating closely with Product, Support, and Sales teams.
• Continuously educate customers on product updates and best practices, ensuring deep adoption and alignment with their evolving operational needs.

Senior Customer Success Manager

• Serve as a strategic partner to district leaders
• Build trusted relationships and guide successful implementation
• Provide consultative support that aligns Ellevation's solutions with district priorities
• Help partners navigate challenges, remove barriers, and drive long-term success
• Advocate for partner needs and continuously enhance the partner experience

• lead global Customer Engagement Programs
• serve as the primary architect of executive-level customer engagement strategy
• manage the Executive Customer Advisory Board (ECAB) program
• foster long-term partnerships with customers by facilitating high-level dialogue
• act as a trusted advisor to Cisco’s leadership team
• manage end-to-end experience for board members
• partner with product management and marketing teams to develop strategic agendas
• formalize feedback loop between CAB members and Cisco’s internal product and engineering organizations
• collaborate with Sales, Customer Experience, and Marketing teams
• manage program logistics and ensure program scales effectively
• manage outreach and participation for beta/alpha product opportunities

Customer Engagement Programs Lead

• Manage & oversee the creation of various marketing and study recruitment materials
• Coordinate across internal and external teams to launch recruitment campaigns
• Build and maintain strong, long-lasting relationships with our researchers
• Help resolve escalated and complex questions and issues from customers
• Provide coaching, guidance, and mentorship to Customer Success Associates
• Make improvements to our current customer satisfaction methods and processes
• Communicate effectively with both clients and colleagues to understand & service customer needs, maximize retention and growth, and communicate performance
• Act independently in directly managing the Success team & tracking + driving efficiencies across all relevant KPIs with a focus on Net Revenue Retention
• Conduct client-facing calls and coordinate action items across internal and external teams
• Triage client support issues and deliver best-in-class service
• Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
• Help gather feedback from our customers to inform our sales process, product roadmap, and marketing opportunities

Customer Success Team Lead

• Develop and execute the overall Client Success strategy across SS&C Health's client portfolio.
• Build trusted executive relationships with C-suite leaders at strategic client organizations.
• Serve as executive sponsor for key accounts, leading governance, executive business reviews, and strategic planning sessions.
• Ensure clients achieve measurable business outcomes and maximize the value of their SS&C Health investment.
• Establish a disciplined Client Health framework utilizing operational, financial, relationship, and adoption metrics.
• Drive client retention while identifying expansion and cross-sell opportunities in partnership with Sales.
• Lead renewal strategy and commercial planning across strategic accounts.
• Proactively identify risks and implement recovery plans before issues impact client satisfaction.
• Lead, coach, and develop a high-performing Client Success organization.
• Foster a culture of accountability, proactive communication, continuous improvement, and client advocacy.
• Drive consistency in governance, account planning, success metrics, and executive communications.
• Partner closely with Product, Operations, Professional Services, Sales, and Support to deliver a seamless client experience.
• Develop executive-level account strategies aligned with client priorities and SS&C Health growth objectives.
• Lead complex client negotiations and strategic commercial discussions.
• Influence organizational priorities by bringing forward market insights, client feedback, and emerging opportunities.
• Champion process improvements that improve client outcomes and operational efficiency.

Vice President, Client Success

• Develop a portfolio of ~35 Enterprise customer accounts, all of which are high-touch customers with complex needs.
• Regularly reach out to your accounts to gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
• Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
• Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value.
• Help find new ways to continuously improve our customers experience, both in our product and processes.
• Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
• Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
• Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.

Enterprise Customer Success Manager, Exteriors

• Own the full lifecycle of customer relationships — from onboarding through adoption, expansion, and renewal.
• Build deep relationships, drive measurable outcomes, and ensure every customer renews and grows.
• Manage a portfolio of enterprise accounts as the primary post-sale contact.
• Lead the end-to-end renewal timeline: health assessment, executive alignment, proposal, negotiation, and closing.
• Run monthly check-ins, semi-annual QBRs, and annual Executive Business Reviews (EBRs) for strategic accounts.
• Define customer-specific success metrics at contract start and track them throughout the lifecycle.
• Monitor product health via adoption dashboards; address low-utilization signals proactively.
• Deliver data-driven QBR materials that demonstrate ROI against stated business outcomes.

• Build trusted relationships across all levels of customer organizations, from technical end users to business executives.
• Build, maintain, and execute strategic account plans for your customers.
• Lead strategic engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings.
• Serve as the primary advisor across technical initiatives and strategic business outcomes.
• Identify and mitigate risks within your customer portfolio.
• Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value.
• Act as the voice of the customer to influence product development and customer success strategies.
• Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI.
• Deliver strategic insights to help customers achieve their business goals.
• Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices.

Customer Success Architect

• Consult with management on efforts and processes for overseeing customer network development and customer support activities
• Work directly with lenders to develop their capabilities to deliver loans to Fannie Mae
• Support customer engagement opportunities
• Build strong relationships with multifamily owners and DUS lenders by developing customized financing strategies and delivering best‐in‐class customer service
• Partner with credit, legal, risk, and servicing teams to structure transactions that balance mission and market objectives with sound credit principles
• Provide guidance and recommendations on promoting and selling Fannie Mae's products and services
• Provide subject matter expertise, best practices, and recommendations to management.

Principal, Multifamily Customer Engagement and Partner Management

• Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts.
• Handles onboarding and ongoing training to increase retention and uncover upsells.
• Responsible for meeting/exceeding assigned renewal rate and growth targets.
• Tracks at risk, non-renewal, pending, and lost renewals including reasons for cancellation.
• Clearly understands all product offering, subscription and renewal licensing models.
• Supports assigned client base and responds timely to customer inquiries and promptly follow-ups on customer related issues.
• Collaborates with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
• Conducts quarterly business review virtual visits with at least 75% of accounts in their renewal year.
• Travel required less than 25% of the time.

Customer Success Representative

• Serve as the senior customer success leader for the region, accountable for the quality, consistency, and outcome of all customer-facing service activity across deployment and operations
• Set the standard for customer engagement across all four Lines of Service, driving a customer-first culture across SDMs and dotted-line functions
• Ensure all Lines of Service are mobilized, coordinated, and executing to contracted scope and schedule during active deployment phases
• Maintain regional oversight of service performance, incident management, ticket resolution, and escalation handling
• Own regional escalation management across all programs to ensure timely resolution of high-severity incidents and complex service failures
• Coordinate service delivery across all four Lines of Service to ensure seamless, integrated customer outcomes
• Provide direction, coaching, and performance oversight to SDMs with a dotted-line relationship to this role
• Drive consistent escalation handling practices across the region
• Reinforce standardized governance cadence, reporting structures, KPI frameworks, and service improvement methodologies

Regional Head of Customer Success

• Own a portfolio of customers and drive technical adoption, value realization, and long-term success
• Serve as a trusted technical advisor, translating customer goals into onboarding, enablement, and solution guidance
• Partner cross-functionally with Sales, Support, Product, and Engineering to resolve blockers and improve the customer experience
• Monitor customer health, identify risks and expansion opportunities, and proactively recommend actions to improve outcomes
• Document best practices, recurring technical issues, and customer feedback to help scale processes and influence product improvements

Technical Success Manager

• Own and evolve the global CRM product strategy and roadmap, aligned to commercial priorities and business objectives.
• Serve as the primary product owner for CRM platforms, translating business needs into clear product requirements and backlog priorities.
• Partner with global and regional commercial stakeholders to ensure CRM capabilities support sales effectiveness, customer engagement, and analytics needs, and integrations with broader commercial functions (marketing automation, customer data).
• Lead cross‑functional collaboration with IT delivery teams, vendors, and architects to ensure high‑quality, on‑time product delivery.
• Govern product lifecycle management, including enhancements, integrations, upgrades, and decommissioning activities.
• Ensure CRM solutions comply with data privacy, security, and regulatory requirements across global markets.
• Track product performance and adoption, using insights to drive continuous improvement and value realization.

Senior Manager, Global CRM

• Own and evolve the global CRM product strategy and roadmap, aligned to commercial priorities and business objectives.
• Serve as the primary product owner for CRM platforms, translating business needs into clear product requirements and backlog priorities.
• Partner with global and regional commercial stakeholders to ensure CRM capabilities support sales effectiveness, customer engagement, and analytics needs, and integrations with broader commercial functions (marketing automation, customer data).
• Lead cross-functional collaboration with IT delivery teams, vendors, and architects to ensure high-quality, on-time product delivery.
• Govern product lifecycle management, including enhancements, integrations, upgrades, and decommissioning activities.
• Ensure CRM solutions comply with data privacy, security, and regulatory requirements across global markets.
• Track product performance and adoption, using insights to drive continuous improvement and value realization.
• Provide leadership and guidance within the Commercial Technology organization, modeling strong product ownership and stakeholder engagement.
• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data-driven decision-making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.

Senior Manager, TPO Global CRM

• Serve as the central point of contact for educators utilizing Curriculum Associates’ products and services, providing proactive implementation support for assigned implementations
• Utilize account support plans, efficiency tools, and processes to provide a stellar educator support experience
• Ensure assigned educator accounts are set up for successful implementation from the start, partnering with internal team members to efficiently onboard all accounts
• Utilize implementation health data to identify areas of concern within implementations and address those areas with team members and educators
• Guide educators in analyzing student performance and growth data in the i-Ready Connect platform
• Demonstrate proficiency in manipulating i-Ready Assessment and Instruction data in Excel
• Fulfill ad hoc reporting needs in support of implementation requests
• Help secure renewals through development of relationships with key decision makers
• Identify opportunities for product expansion within existing implementations and partner with sales team members
• Support territory pilot strategy with new and existing users
• Incorporate company's Diversity, Equity, and Inclusion messaging in conversations

Partner Success Specialist

• Own the full customer lifecycle for a focused portfolio of global, strategic accounts
• Embed as a trusted advisor across decentralized buying centers
• Act as the “quarterback” for a global virtual account team
• Design and scale AI-powered customer programs
• Drive adoption and consumption growth
• Own expansion and upsell motions directly on retention-focused accounts
• Lead strategic success planning, QBRs, and EBRs
• Guide high-stakes consolidation and “build vs. buy” evaluations
• Navigate complex commercial and governance realities
• Build compelling demonstrations, executive presentations, and business value documents
• Serve as the vital link between customers and Branch

Strategic Customer Success Manager – MarTech / AdTech

• Manage a book of high value Meal Program accounts with full accountability for retention and GMV protection.
• Serve as the primary point of contact and strategic partner for your accounts after AE handoff, building trusted relationships with account admins and key stakeholders so ezCater has an active partner inside each account.
• Conduct regular business reviews (in person and virtually) with accounts to align on goals, surface value delivered, and identify opportunities to deepen the relationship.
• Escalate to cross functional partners when service, delivery, restaurant variety, and order accuracy issues arise, coordinating across internal teams on behalf of the customer.
• Maintain accurate, up-to-date account records in Salesforce — including stakeholder maps, account health, risk factors, and next steps — so context is always visible and actionable.
• Help refine the playbooks, signals, and model for how ezCater retains its most valuable Meal Program customers over time.
• Advocate internally for product and service improvements based on direct customer feedback and usage patterns.
• Use AI tools in your day-to-day work to prioritize accounts, personalize outreach, summarize customer feedback, and surface next best actions — while applying strong judgment and maintaining a high-quality customer experience.

Customer Engagement Manager, Meal Programs

• Support growth and customer retention in North America for strategic enterprise customers
• Guide customers along their DEX journey following Nexthink’s DEX Methodology
• Lead customers to success in their DEX journey by providing support and best practices
• Collaborate with Sales, Solution Consulting, Professional Services, Customer Support and Product teams
• Execute a comprehensive customer success plan emphasizing people, processes, technology, communication and value
• Build relationships with key leadership contacts within the customer’s organization
• Identify, define, track, measure and share the overall impact and value of Nexthink
• Deliver on-time renewals and achieve expansion targets through Professional Services engagements
• Maintain customer health with regular cadence and understanding of sentiment and issues
• Deliver DEX workshops to support the customer journey
• Participate in quarterly business reviews with key stakeholders
• Provide feedback to Nexthink Product Management, R&D, Sales and Marketing teams
• Update CRM database ensuring accurate and reliable customer data

• Serve as the face and voice of Highspot to customers in your portfolio and as “the buck stops with you” owner of those customer relationships internally at Highspot
• Deeply understand your customer’s needs, thoughtfully helping business leaders to find opportunities to expand value, our footprint and depth of engagement
• Manage relationships with solution owners (Enablement, Marketing, Ops, etc.) to drive product usage and engagement
• Multi-thread to any stakeholder you need to engage across Enablement, Sales, Marketing, Operations, Finance, IT, and others at all levels (ATL, OTL, and BTL) to accomplish your goals; in the event of key customer stakeholder turnover, you seek and build replacement relationships
• Collaborate with customers to develop a mutual value plan
• Analyze your portfolio, identify risks and opportunities, and prioritize for impact
• Collaborate with your Account Management partners in the event of renewal risk; project manage the plan to “get to green churn risk”
• You will be responsible for identifying expansion opportunities, which you will pass on to the Account Management team
• Partner internally with Deployment Consultants, Technical Account Managers, Support, and Professional Services to optimize customer implementations and resolve technical challenges
• Help customers realize the full value of the Highspot platform; the CSM should allow the Solution Owner and ATL to believe their company has achieved ROI from Highspot that they can quantify and explain
• Drive product adoption and ongoing usage of Highspot with a focus on making Highspot an essential platform for the customer while promoting customer satisfaction and advocacy
• Identify opportunities to sell add-on services in support of achieving customer goals
• Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams

• Own the post-sale success and satisfaction of approximately 10 medium and enterprise sized accounts.
• Manage a portfolio of 10 medium and large accounts by designing strategic implementation frameworks and advising leadership on best practices for product integration.
• Lead customer engagements, including monthly and quarterly business reviews and workshops, to establish clear objectives and demonstrate Pearl’s value.
• Consult with provider leadership to re-engineer clinical and administrative workflows.
• Analyze performance data to identify cost drivers and collaborate with provider partners to develop optimal strategies for referrals and care management.

Customer Success Manager jobs in Massachusetts

See all jobs on JobTailor

Senior Customer Success Manager

Customer Success Manager

Customer Engagement Programs Lead

Customer Success Team Lead

Vice President, Client Success

Enterprise Customer Success Manager, Exteriors

Customer Success Manager

Customer Success Architect

Principal, Multifamily Customer Engagement and Partner Management

Customer Success Representative

Regional Head of Customer Success

Technical Success Manager

Senior Manager, Global CRM

Senior Manager, TPO Global CRM

Partner Success Specialist

Strategic Customer Success Manager – MarTech / AdTech

Customer Engagement Manager, Meal Programs

Senior Customer Success Manager

Senior Customer Success Manager

Customer Success Manager