Vice President, Client Success

SS&C Technologies

Vice President of Client Success at SS&C, driving client satisfaction and retention in healthcare technology sector. Leading strategic initiatives and managing executive relationships across key accounts.

Posted 7/15/2026full-timeRemote • Maryland, Massachusetts, Missouri, Nevada, New York • 🇺🇸 United StatesLead💰 $190,000 - $230,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Client Success strategy development, executive relationship management, and leading high-performing teams to achieve measurable business outcomes in the healthcare sector. Proficient in driving client retention, managing complex negotiations, and fostering cross-functional collaboration to enhance client experiences.

Highest-signal resume keywords

Client Success Strategy DevelopmentExecutive Relationship ManagementHealthcare Technology Client RelationshipsContract NegotiationCross-Functional Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Client Health Framework EstablishmentGovernance and Account PlanningOperational Efficiency ImprovementCommercial PlanningMetrics Analysis

Soft Skills

Executive CommunicationInfluencing SkillsCoaching and DevelopmentProactive CommunicationAccountability

Certifications & Qualifications

Bachelor's DegreeMaster's Degree Preferred

Industry Keywords

Healthcare OperationsAccount ManagementClient AdvocacyRenewal StrategyCross-Sell Opportunities

About the role

Key responsibilities & impact

Develop and execute the overall Client Success strategy across SS&C Health's client portfolio.
Build trusted executive relationships with C-suite leaders at strategic client organizations.
Serve as executive sponsor for key accounts, leading governance, executive business reviews, and strategic planning sessions.
Ensure clients achieve measurable business outcomes and maximize the value of their SS&C Health investment.
Establish a disciplined Client Health framework utilizing operational, financial, relationship, and adoption metrics.
Drive client retention while identifying expansion and cross-sell opportunities in partnership with Sales.
Lead renewal strategy and commercial planning across strategic accounts.
Proactively identify risks and implement recovery plans before issues impact client satisfaction.
Lead, coach, and develop a high-performing Client Success organization.
Foster a culture of accountability, proactive communication, continuous improvement, and client advocacy.
Drive consistency in governance, account planning, success metrics, and executive communications.
Partner closely with Product, Operations, Professional Services, Sales, and Support to deliver a seamless client experience.
Develop executive-level account strategies aligned with client priorities and SS&C Health growth objectives.
Lead complex client negotiations and strategic commercial discussions.
Influence organizational priorities by bringing forward market insights, client feedback, and emerging opportunities.
Champion process improvements that improve client outcomes and operational efficiency.

Requirements

What you’ll need

Bachelor's degree required; Master's degree preferred
12+ years of progressive leadership experience in Client Success, Account Management, Professional Services, Healthcare Operations, or related fields
Experience leading enterprise healthcare technology or healthcare services client relationships
Demonstrated success managing executive relationships with health plans, PBMs, providers, or healthcare organizations
Proven ability to lead large, cross-functional organizations through complex initiatives
Strong commercial acumen with experience supporting renewals, growth, and contract negotiations
Exceptional executive communication, presentation, and influencing skills.

Benefits

Comp & perks

medical, dental, and vision coverage
401(k) plan with company match
paid time off, holidays, and parental leave
professional development reimbursement opportunity