Customer Success Representative

Arrow Components

Customer Success Representative enhancing customer relationships and managing accounts for Arrow. Responsibilities include onboarding, retention strategies, and collaborating with internal teams for market intelligence.

Posted 7/8/2026full-timeDenver • California, Colorado, Massachusetts, New Hampshire, Rhode Island • 🇺🇸 United StatesJuniorMid-Level💰 $2,203 - $2,692 per hourWebsite

About the role

Key responsibilities & impact

Manages accounts to ensure positive customer experience, sustained and enhanced customer relationships, and revenue growth within accounts.
Handles onboarding and ongoing training to increase retention and uncover upsells.
Responsible for meeting/exceeding assigned renewal rate and growth targets.
Tracks at risk, non-renewal, pending, and lost renewals including reasons for cancellation.
Clearly understands all product offering, subscription and renewal licensing models.
Supports assigned client base and responds timely to customer inquiries and promptly follow-ups on customer related issues.
Collaborates with Sales, Marketing, Channel, and Technical teams to share, develop and build global market intelligence including information related to customers, market trends, supply and demand.
Conducts quarterly business review virtual visits with at least 75% of accounts in their renewal year.
Travel required less than 25% of the time.

Requirements

What you’ll need

Typically requires a 4-year degree and 2–4 years of related experience; or an advanced degree without experience; or equivalent work experience.
Incumbent generally has limited work experience involving basic concepts and procedures but requires formal training in theories/concepts in own function.
Incumbent has high level of discretion to vary from established procedures, works under broad supervision, and solves some complex problems.
Incumbent generally has substantial work experience involving complex concepts and procedures in theories/concepts in own function.

Benefits

Comp & perks

Medical, Dental, Vision Insurance
401k, With Matching Contributions
Short-Term/Long-Term Disability Insurance
Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
Paid Time Off (including sick , holiday, vacation, etc.)
Tuition Reimbursement
Growth Opportunities
Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
On-site Café with Catering Option for Busy Lifestyles
24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
Bike Racks

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Customer Experience ManagementRenewal Rate TrackingUpselling TechniquesMarket Intelligence DevelopmentSubscription Licensing Models

Soft Skills

Problem SolvingCollaborationCommunicationDiscretionCustomer Inquiry Response