Senior Customer Success Manager

LinkSquares

Senior Customer Success Manager driving value through personalized success plans for clients at LinkSquares. Collaborating across teams to enhance customer retention and maximize business outcomes.

Posted 7/23/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesSenior💰 $90,000 - $105,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships and driving business value through strategic account management in a SaaS environment. Proficient in utilizing CRM tools to enhance customer engagement and ensure product adoption.

Highest-signal resume keywords

SaaS Account ManagementRenewal NegotiationUpselling and Cross-SellingSalesforce ProficiencyCustomer Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Renewal ManagementUpsell StrategyCross-Sell StrategyCustomer Success PlanningProcess Orientation

Soft Skills

Organizational SkillsCommunication SkillsRelationship Management

Tools & Technologies

SalesforceGong.ioOutreachCatalyst

Industry Keywords

SaaSCustomer SuccessStakeholder EngagementProduct Adoption

About the role

Key responsibilities & impact

Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform.
Act as the primary point of contact for your portfolio, developing strong connections with key stakeholders through regular strategy calls and proactive outreach.
Manage the renewal process for your designated accounts while proactively identifying upsell and cross-sell opportunities that introduce new features and drive additional value.
Connect customers with the right internal and external resources to resolve inquiries smoothly, collaborating closely with Product, Support, and Sales teams.
Continuously educate customers on product updates and best practices, ensuring deep adoption and alignment with their evolving operational needs.

Requirements

What you’ll need

5+ years of proven experience handling and negotiating renewals, upsells, and cross-sells in a high-performance SaaS environment.
Ability to build strategic relationships at various levels, both internally and externally.
Experience with Salesforce, Gong.io, Outreach, and Catalyst (or similar CRM/CS tools).
Must be highly organized, process-oriented, and capable of working to strict targets and deadlines.

Benefits

Comp & perks

medical, dental, and vision insurance
401k retirement plan with a company match
equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure)
flexible paid time off
generous parental leave
life and disability insurances and more