LinkSquares

Customer Success Manager

• Understand customer goals and collaborate on customized success plans that drive measurable business value through the LinkSquares platform.
• Act as the primary point of contact for your portfolio, developing strong connections with key stakeholders through regular strategy calls and proactive outreach.
• Manage the renewal process for your designated accounts while proactively identifying upsell and cross-sell opportunities that introduce new features and drive additional value.
• Connect customers with the right internal and external resources to resolve inquiries smoothly, collaborating closely with Product, Support, and Sales teams.
• Continuously educate customers on product updates and best practices, ensuring deep adoption and alignment with their evolving operational needs.

Senior Customer Success Manager

Account Manager

• Drive Retention & Expansion: Take ownership of your territory to drive renewal engagement and identify strategic upsell and cross-sell opportunities
• Operational Excellence: Monitor account health triggers, product usage dashboards, and support cases to proactively reach out to customers with relevant content
• Strategic Negotiations: Partner with CS, Marketing, and Legal teams to prepare for and execute complex contract negotiations and renewals
• Forecasting & Reporting: Maintain an accurate pipeline and forecast with clear next steps; track all activities in Salesforce, Gong, Outreach, and Catalyst
• Product Expertise: Become a specialist in LinkSquares’ offerings to effectively align our solutions with customer needs and growth goals

Full-stack Engineer

• build features and services in a highly collaborative, team oriented environment for our highly scalable multi-product SaaS product suite
• help our customers understand their contract data
• learn best practices and perfect your ability to deliver high quality, scalable solutions on the cloud
• collaborate with a diverse set of stakeholders including internal and external engineering teams and business users to deliver new features and services
• work on a distributed application architecture with a variety of technologies including Ruby on Rails, AWS, Typescript, React, and Postgres in a fast-paced environment

Senior Customer Success Manager

Customer Success Manager

Account Manager

Software Engineer