Account Manager

LinkSquares

Account Manager responsible for customer relationship management in a SaaS company. Driving growth and retention for assigned territory with operational excellence and collaboration.

Posted 6/1/2026full-timeBoston • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $105,000 per yearWebsite

About the role

Key responsibilities & impact

Drive Retention & Expansion: Take ownership of your territory to drive renewal engagement and identify strategic upsell and cross-sell opportunities
Operational Excellence: Monitor account health triggers, product usage dashboards, and support cases to proactively reach out to customers with relevant content
Strategic Negotiations: Partner with CS, Marketing, and Legal teams to prepare for and execute complex contract negotiations and renewals
Forecasting & Reporting: Maintain an accurate pipeline and forecast with clear next steps; track all activities in Salesforce, Gong, Outreach, and Catalyst
Product Expertise: Become a specialist in LinkSquares’ offerings to effectively align our solutions with customer needs and growth goals

Requirements

What you’ll need

3+ years of proven experience handling and negotiating renewals, upsells, and cross-sells in a high-performance SaaS environment
Ability to build strategic relationships at various levels, both internally and externally
Experience with Salesforce, Gong.io, Outreach, and Catalyst (or similar CRM/CS tools)
Must be highly organized, process-oriented, and capable of working to strict targets and deadlines.

Benefits

Comp & perks

Medical, dental, and vision insurance
401k retirement plan with a company match
Equity awards (including a new hire grant)
Flexible paid time off
Generous parental leave
Life and disability insurances
Other benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

negotiationrenewalsupsellingcross-sellingaccount managementforecastingreporting

Soft Skills

relationship buildingorganizational skillsprocess-orientedtarget-drivendeadline management