Customer Success Manager

NetBrain Technologies Inc.

Customer Success Manager managing the full lifecycle of customer relationships at NetBrain for enterprise networks in the Boston area. Focusing on customer engagement, renewals, and growth with complex enterprise clients.

Posted 7/13/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships throughout the lifecycle, focusing on onboarding, adoption, and renewal. Proficient in utilizing Salesforce CRM for effective account management and delivering data-driven insights to executive stakeholders.

Highest-signal resume keywords

Customer Success ManagementEnterprise Account ManagementRenewal Cycle OwnershipSalesforce CRM ProficiencyExecutive Presentation Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer Relationship ManagementRenewal NegotiationData AnalysisContract ManagementSuccess Metrics Definition

Soft Skills

Excellent Communication SkillsOrganizational SkillsFollow-Through

Tools & Technologies

Salesforce CRMAdoption Dashboards

Industry Keywords

B2B Enterprise SoftwareQBRsEBRsARR Accountability

About the role

Key responsibilities & impact

Own the full lifecycle of customer relationships — from onboarding through adoption, expansion, and renewal.
Build deep relationships, drive measurable outcomes, and ensure every customer renews and grows.
Manage a portfolio of enterprise accounts as the primary post-sale contact.
Lead the end-to-end renewal timeline: health assessment, executive alignment, proposal, negotiation, and closing.
Run monthly check-ins, semi-annual QBRs, and annual Executive Business Reviews (EBRs) for strategic accounts.
Define customer-specific success metrics at contract start and track them throughout the lifecycle.
Monitor product health via adoption dashboards; address low-utilization signals proactively.
Deliver data-driven QBR materials that demonstrate ROI against stated business outcomes.

Requirements

What you’ll need

5+ years in Customer Success, Account Management, or a related post-sale role in B2B enterprise software.
Demonstrated ownership of renewal cycles — including negotiation, legal coordination, and ARR accountability.
Experience managing a portfolio of complex enterprise accounts.
Strong executive presence — comfortable presenting QBRs and EBRs to VP/C-level stakeholders.
Proficiency with Salesforce CRM for pipeline management, activity logging, and forecasting.
Ability to interpret product usage and adoption data and translate it into customer-facing narratives.
Excellent written and verbal communication skills; strong follow-through and organizational habits.

Benefits

Comp & perks

401k and medical/dental coverage
Comprehensive benefits package