NetBrain Technologies Inc.

Account Executive

• Meet or exceed assigned revenue and expansion targets across a portfolio of existing customer accounts.
• Develop and execute account plans focused on retention, adoption, and expansion.
• Manage the full sales cycle from prospecting through negotiation and deal closure.
• Build strong relationships with customer stakeholders and decision makers.
• Leverage partners to maximize penetration and scale within your target market.
• Identify opportunities for cross-selling and upselling additional products or services.
• Partner with customer success, technical, and support teams to ensure positive customer outcomes.
• Maintain accurate forecasting and account activity tracking in Salesforce.
• Monitor customer usage and business objectives to proactively identify growth opportunities.
• Coordinate internal resources to support customer initiatives and technical needs.
• Advocate for the customer internally and ensure alignment with company capabilities.
• Maintain long-term account health and customer satisfaction.

Commercial Account Executive – Rockies/Pacific NW

Project Manager

• Manage multiple concurrent projects, ensuring timely implementations in accordance with prescribed implementation methodology including use cases adoption.
• Establish a common understanding of project timeline, milestones, escalation path, and expectations on delivery across internal and external teams.
• Assess project issues and identify solutions to meet productivity, quality, and goals.
• Collaborate with project team and client to drive Time to Value for standard use cases.
• Conduct customer status calls and proactively track, plan, and report on progress including issue and resolution tracking.
• Serve as the escalation contact for clients on implementation-related issues; partner with internal team to ensure accurate and timely resolution.
• Execute all phases of the project life cycle and leveraging team expertise to accomplish goals.
• Maintain detailed project records in support of deployment deliverables and schedules.
• Utilize various project management functional areas including resource coordination, plus Scope, Timeline, Risk/Issue, Communications, and Dependency Management.

R&D Project Manager

Customer Success Manager

• Own the full lifecycle of customer relationships — from onboarding through adoption, expansion, and renewal.
• Build deep relationships, drive measurable outcomes, and ensure every customer renews and grows.
• Manage a portfolio of enterprise accounts as the primary post-sale contact.
• Lead the end-to-end renewal timeline: health assessment, executive alignment, proposal, negotiation, and closing.
• Run monthly check-ins, semi-annual QBRs, and annual Executive Business Reviews (EBRs) for strategic accounts.
• Define customer-specific success metrics at contract start and track them throughout the lifecycle.
• Monitor product health via adoption dashboards; address low-utilization signals proactively.
• Deliver data-driven QBR materials that demonstrate ROI against stated business outcomes.

• Own the full lifecycle of customer relationships from onboarding to renewal.
• Help customers unlock full value of NetBrain's platform by building deep relationships.
• Drive measurable outcomes to ensure every customer renews and grows.
• Build and own multi-threaded stakeholder maps across IT Operations and executive leadership.
• Run monthly check-ins, semi-annual QBRs, and annual EBRs for strategic accounts.

• Exceed assigned sales quotas and objectives
• Define and execute a territory business plan
• Engage at all levels of a Global organization across IT
• Provide accurate forecasting and reporting of all sales activities

Strategic Account Executive

Data Analyst

• Own the annual operating plan (AOP) process - quota setting, capacity modeling, territory carve, and segment-level planning - translating strategic goals into a bottom-up GTM plan with clear assumptions.
• Run the weekly forecast using commit/best/worst methodology, synthesizing Gong deal signals, pipeline movement, and coverage ratios into an accurate, defensible call of the number.
• Build and maintain propensity-to-close, churn, and expansion models fed by product usage telemetry and firmographic data, surfacing risk and opportunity signals before they appear in lagging CRM metrics.
• Architect and maintain the revenue data warehouse, owning identity resolution across product, marketing, CRM, and support data sources to create a unified GTM data layer.
• Develop and continuously refine ideal-customer profiles scored on network complexity, device count, and change velocity; own TAM sizing and segment definitions.
• Intentionally leverage AI to automate analytics, surface insights, and streamline GTM workflows - amplifying seller productivity and reducing time-to-insight across the revenue organization.
• Partner with Sales, Marketing, Finance, and Customer Success leadership to build self-service reporting and ensure data-driven decision-making across the GTM organization.
• Define, document, and maintain key revenue metrics and their calculation logic as the single source of truth for the business.

Architect

• Define the reference architecture for NetBrain’s SaaS platform on AWS, covering compute, networking, data, messaging, and observability layers.
• Lead the multi-tenancy design strategy, including data isolation, tenant routing, and compliance boundaries.
• Own the Infrastructure-as-Code strategy using Terraform and AWS CloudFormation, establishing reusable modules and IaC governance across engineering teams.
• Design the container and Kubernetes orchestration platform: cluster topology, workload scheduling, autoscaling, and namespace conventions.
• Architect the event-driven messaging layer using RabbitMQ (preferred) or Kafka, including schema governance, dead-letter handling, and consumer patterns.
• Define the polyglot persistence strategy across relational databases and MongoDB, including data modeling standards and backup/recovery procedures.
• Establish the observability stack (metrics, tracing, logging, alerting) and SLI/SLO frameworks aligned to enterprise customer expectations.
• Embed security into the platform architecture: encryption, IAM, secrets management, network segmentation, and a path to SOC 2 Type II.
• Produce architecture decision records (ADRs) and documentation that guide engineering teams and inform product leadership.

SaaS Architect

Revenue Operations

• Own the revenue operating model — Drive the annual operating plan, quarterly forecasts, and weekly cadence across the full GTM organization. Establish the single source of truth on revenue performance, pipeline health, and GTM productivity for the CRO and Board.
• Lead Revenue Strategy, Data & Analytics — Own AOP, quota-setting, capacity modeling, and territory design. Build and leverage revenue data science capabilities—propensity-to-close models, churn prediction, expansion analytics—to inform every major GTM decision. This is the most strategically critical pillar.
• Run Business Operations across Sales, Marketing, CS, and Partners — Provide embedded ops support to every GTM segment: MEDDPICC hygiene and deal inspection with Sales, MarTech and pipeline attribution with Marketing, health scoring and renewal forecasting with Customer Success, and deal registration and MDF governance with channel partners.
• Govern GTM Systems & Tools — Own the full revenue tech stack—Salesforce, Gong, Clari, Outreach, Highspot, CPQ, PRM, Gainsight—and the automation and AI capabilities built on top of it. Treat GTM infrastructure like a product.
• Drive Revenue Enablement — Ensure every seller, SE, and CSM reaches productivity in under 180 days. Own MEDDPICC and Command of the Message programs, PoC methodology, partner readiness, content strategy, and coaching through conversation intelligence.
• Run Deal Desk, Pricing & Contracts — Price with discipline, quote without friction, and close without surprises. Own deal structuring, discounting guardrails, CPQ/quote-to-cash, CLM, and renewal commercials in partnership with Finance and Legal.
• Design compensation and lead the GTM PMO — Build incentive plans that drive the right behaviors, administer them cleanly, and resolve disputes with authority. Run the GTM program office—managing the company’s top cross-functional initiatives from decision to execution. This is a critical pillar.

Commercial Account Executive – Rockies/Pacific NW

R&D Project Manager

Customer Success Manager

Customer Success Manager

Strategic Account Executive

Data Analyst

SaaS Architect

SaaS Architect

VP, Revenue Operations