NetBrain Technologies Inc.

Operations

• Serve as the go-to partner for sales reps on pricing, deal structuring, and approvals.
• Review and support complex deals for compliance with internal policies (pricing, discounting, contract terms).
• Collaborate with Legal, Finance, and Product teams on non-standard terms and exception handling.
• Develop a roadmap for implementation of enhancements and new features through cross-functional stakeholder influence.
• Develop and maintain pricing tools (price book, SKU creation, testing, and implementation, etc.).
• Monitor deal velocity, identify bottlenecks, and drive improvements in quote-to-close cycle.
• Support core sales processes (lead routing, pipeline hygiene, quota tracking, territory alignment, commissions processing, etc.).
• Analyze sales data and build reports/dashboards in Salesforce and Excel to deliver insights on performance, forecasts, and pipeline health.

Senior Sales Operations – Deal Desk Analyst

Pre-sales Engineer

• Lead technical discovery and solution development while performing various pre-sales demos of NetBrain software both on-site and online for prospective customers consisting of network engineers, network managers, and key business stakeholders.
• Partner with Account Executives to create and refine strategies to support customers and sales opportunities with a focus on shaping customer initiatives, demonstrating business impact and achieving the technical win.
• Provide technical sales leadership and oversight in the NetBrain Assisted Proof of Concept process (POC) via on-site and remote meetings with customers, proving NetBrain’s functionality and value in the customer’s environment.
• Perform deep analysis of customers' network environment by capturing IT management pain points, shaping requirements, understanding their impact and proposing the most suitable solutions and describing the associated value.
• Provide technical leadership on network technologies and deployments to internal NetBrain teams including pre-sales, post-sales, advanced services, marketing, and product management.
• Make recommendations on potential product improvements to the product development team according to customer feedback.
• Train and assist customers on using the many features of NetBrain to manage their network.
• Act as the technical point of contact to prospective customers via on-line meetings, phone or email.
• Any other responsibilities assigned.

Senior Pre-Sales Engineer

Director

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management.
We are seeking an experienced and strategic Director, Network Automation Training to lead the enablement initiatives for both NetBrain’s internal teams and external customers.
Develop and execute enablement strategies that drive adoption, create efficiencies, and enhance the overall experience for customers and internal stakeholders.
Work closely with Product, R&D, and Customer Success teams to ensure seamless knowledge transfer and skill development.
Develop and drive a comprehensive enablement strategy for both internal teams and external customers, ensuring successful adoption of NetBrain’s no-code automation platform.
Create and execute scalable training programs to empower customer engineers to build their own automation solutions.
Design and implement a tiered customer enablement framework, addressing the needs of End Users, Power Users, and Super Users through a mix of web-based, in-person, and self-guided learning methodologies.
Lead the initiative to translate product innovations from R&D to customer-facing teams, ensuring technical advancements are effectively communicated and operationalized.
Work closely with Product, Engineering, Sales, and Customer Success teams to align enablement strategies with business goals and drive customer success.
Establish key performance indicators (KPIs) to measure the effectiveness of enablement programs and continuously optimize strategies based on data-driven insights.

Director, Network Automation Training

DevOps Engineer

• Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management.
• Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.
• NetBrain is looking for a Senior Development Operations Engineer to join our Research and Development Team in on a hybrid basis in our Burlington, MA headquarters. This position will play a impactful role in our SaaS solution as you help to enable the leading preventative network automation solution powered by agentic AI in the market.
• Collaborate with product, development and security teams to deliver solutions efficiently and securely.
• Design, deploy and manage scalable AWS cloud infrastructure, using advanced scripts and tools to ensure the implementation of infrastructure as code (using Terraform, CloudFormation or AWS CDK).
• Build and maintain CI/CD pipelines with automated testing and deployment gating (CodePipeline, CodeBuild, Github Actions or Jenkins).
• Automate provisioning and deployments for microservices and serverless workloads.
• Establish monitoring, tracing and alerting with CloudWatch, Prometheus/Grafana, Datadog and X-Ray.
• Implement centralized logging.
• Manage IAM roles, policies and enforce least-privilege access and implement encryption (at rest and in transit), secure APIs and AWS WAF.
• Integrate container security practices while supporting compliance efforts with automated controls and documentation.
• Configure and manage VPCs, subnets, routing, NAT gateways and secure connectivity.
• Design and maintain highly available multi-AZ and multi-region architectures.
• Develop and test backup and disaster recovery strategies (AWS Backup, RDS snapshots, S3 versioning).
• Respond to incidents, perform root cause analysis and implement preventative measures.
• Maintain clear technical documentation, runbooks and onboarding guides.

Senior Sales Operations – Deal Desk Analyst

Senior Pre-Sales Engineer

Senior Pre-Sales Engineer

Director, Network Automation Training

Senior DevOps Engineer