Customer Success Manager

NetBrain Technologies Inc.

Customer Success Manager at NetBrain managing customer relationships from onboarding to renewal. Ensuring value realization through strong stakeholder engagement and metrics-driven outcomes.

Posted 7/13/2026full-timeRemote • Texas • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing customer relationships throughout the lifecycle, focusing on renewals and growth. Proficient in utilizing Salesforce CRM for effective account management and data interpretation to drive customer success.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementRenewal Cycle OwnershipSalesforce CRM ProficiencyExecutive Presence

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

B2B Enterprise SoftwareNegotiationLegal CoordinationPortfolio ManagementData Interpretation

Soft Skills

Excellent CommunicationOrganizational SkillsFollow-Through

Industry Keywords

Customer RelationshipsStakeholder ManagementQBRsEBRsARR Accountability

About the role

Key responsibilities & impact

Own the full lifecycle of customer relationships from onboarding to renewal.
Help customers unlock full value of NetBrain's platform by building deep relationships.
Drive measurable outcomes to ensure every customer renews and grows.
Build and own multi-threaded stakeholder maps across IT Operations and executive leadership.
Run monthly check-ins, semi-annual QBRs, and annual EBRs for strategic accounts.

Requirements

What you’ll need

5+ years in Customer Success, Account Management, or a related post-sale role in B2B enterprise software.
Demonstrated ownership of renewal cycles — including negotiation, legal coordination, and ARR accountability.
Experience managing a portfolio of complex enterprise accounts.
Strong executive presence — comfortable presenting QBRs and EBRs to VP/C-level stakeholders.
Proficiency with Salesforce CRM for pipeline management, activity logging, and forecasting.
Ability to interpret product usage and adoption data and translate it into customer-facing narratives.
Excellent written and verbal communication skills; strong follow-through and organizational habits.

Benefits

Comp & perks

401k and medical/dental coverage