R&D Project Manager

NetBrain Technologies Inc.

Implementation project manager at NetBrain managing client-facing projects. Driving successful deployments of their no-code network automation platform in various environments.

Posted 7/15/2026full-timeToronto • 🇺🇸 United StatesMid-LevelSenior💰 $85,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management, client services, and ITSM initiatives, with a strong focus on delivering results and managing multiple projects in a dynamic environment. Proficient in communication, problem-solving, and collaboration across diverse teams and stakeholders.

Highest-signal resume keywords

Project ManagementITSM InitiativesClient ServicesPMP CertificationBilingual Proficiency in Mandarin

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementTime ManagementProblem-SolvingResource CoordinationRisk ManagementIssue TrackingUse Case AdoptionTechnical Solutions ManagementNetworkingSystems Applications

Soft Skills

Organizational SkillsCommunication SkillsTeam BuildingConflict ResolutionInterpersonal Skills

Certifications & Qualifications

PMPPRINCE2ITIL v3ITIL v4

Industry Keywords

Implementation MethodologyProject Life CycleClient EngagementChange ManagementDeployment Deliverables

Tech Stack

Tools & technologies

ITSMPMP

About the role

Key responsibilities & impact

Manage multiple concurrent projects, ensuring timely implementations in accordance with prescribed implementation methodology including use cases adoption.
Establish a common understanding of project timeline, milestones, escalation path, and expectations on delivery across internal and external teams.
Assess project issues and identify solutions to meet productivity, quality, and goals.
Collaborate with project team and client to drive Time to Value for standard use cases.
Conduct customer status calls and proactively track, plan, and report on progress including issue and resolution tracking.
Serve as the escalation contact for clients on implementation-related issues; partner with internal team to ensure accurate and timely resolution.
Execute all phases of the project life cycle and leveraging team expertise to accomplish goals.
Maintain detailed project records in support of deployment deliverables and schedules.
Utilize various project management functional areas including resource coordination, plus Scope, Timeline, Risk/Issue, Communications, and Dependency Management.

Requirements

What you’ll need

Bachelor's degree in a related technical field, or equivalent experience
3–5+ years of project management and client services experience, including 3+ years managing ITSM initiatives and/or technical solutions
Strong organizational, project management, and time management skills with the ability to handle multiple projects simultaneously in a fast-paced, dynamic environment
Excellent verbal and written communication skills, including the ability to chair live and virtual meetings with both internal teams and external clients
Results-oriented self-starter with strong client-facing skills; able to manage expectations, build relationships, and guide clients through technology or change management initiatives while adapting to shifting priorities
Proven problem-solving ability; able to maintain progress in the face of obstacles and deliver results on time
Collaborative team player with strong team building, conflict resolution, and interpersonal skills; comfortable working across all levels of an organization
Experience with technical hardware, networking, and systems applications
Active PMP, PRINCE2, or equivalent project management certification a plus
ITIL v3 or v4 Foundation certification a plus
Bilingual proficiency in Mandarin is required

Benefits

Comp & perks

401k and medical/dental coverage