Customer Success Architect

Palo Alto Networks

Customer Success Architect providing technical guidance to maximize customer value at Chronosphere. Building relationships and managing strategic initiatives for major clients in the observability space.

Posted 7/11/2026full-timeRemote • Connecticut, Maryland, Massachusetts, New York, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $142,000 - $230,000 per yearWebsite

Tech Stack

Tools & technologies

CloudDistributed SystemsKubernetesPrometheus

About the role

Key responsibilities & impact

Build trusted relationships across all levels of customer organizations, from technical end users to business executives.
Build, maintain, and execute strategic account plans for your customers.
Lead strategic engagements such as 1:many customer enablement, executive business reviews, and new customer onboardings.
Serve as the primary advisor across technical initiatives and strategic business outcomes.
Identify and mitigate risks within your customer portfolio.
Navigate the Chronosphere ecosystem to remove obstacles, drive adoption, and maximize customer value.
Act as the voice of the customer to influence product development and customer success strategies.
Drive adoption of Chronosphere’s platform and features, delivering measurable value and communicating ROI.
Deliver strategic insights to help customers achieve their business goals.
Contribute to the evolution of Chronosphere's Customer Success playbooks and best practices.

Requirements

What you’ll need

5+ years of experience in technical, customer-facing roles like Customer Success, Solutions Architecture, Sales Engineering, or Professional Services.
Managed a portfolio of large, complex customers with $1M+ ARR, driving strategic initiatives and delivering measurable outcomes.
Experience partnering with technical stakeholders (Dev Ops, Engineering, CTO/CIO) and know how to tailor your communication across audiences.
You think like a strategist, not just an order-taker: you're comfortable owning account strategy, influencing executive conversations, and proactively driving adoption and expansion.
Strong skills in project management, executive communication, discovery, stakeholder management, and value-based storytelling.
Hands-on knowledge of observability, monitoring, and cloud-native environments, and you're excited by technologies like Kubernetes, Prometheus, OpenTelemetry, and distributed systems.
Curiosity, a growth mindset, and a drive to turn ambiguity into opportunity.

Benefits

Comp & perks

Employee benefits information can be found here.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessSolutions ArchitectureSales EngineeringProfessional ServicesProject ManagementValue-Based StorytellingAccount StrategyRisk MitigationCloud-Native EnvironmentsDistributed Systems

Soft Skills

Executive CommunicationStakeholder ManagementCuriosityGrowth MindsetStrategic Thinking