Customer Success Manager

Ellevation Education

Customer Success Manager to build relationships and support English Learner programs in school districts. Collaborating with teams to implement best practices and drive successful outcomes.

Posted 7/20/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in relationship management and consultative support, aligning solutions with district priorities while advocating for partner needs. Possesses strategic thinking abilities to navigate challenges and enhance the partner experience.

Highest-signal resume keywords

Relationship ManagementConsultative Support ExperienceStrategic ThinkingProactive MindsetKnowledge of English Learner Program Best Practices

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Innovative MindsetResults-Oriented

About the role

Key responsibilities & impact

Serve as a strategic partner to district leaders
Build trusted relationships and guide successful implementation
Provide consultative support that aligns Ellevation's solutions with district priorities
Help partners navigate challenges, remove barriers, and drive long-term success
Advocate for partner needs and continuously enhance the partner experience

Requirements

What you’ll need

Proactive, innovative, and results-oriented mindset
Exceptional relationship management skills
Strategic thinking ability
Consultative support experience
Knowledge of English Learner program best practices

Benefits

Comp & perks

Benefits eligible employees (and qualifying dependents) are covered by medical, dental, vision, and basic life insurance.
Employees can enroll in our company's 401(k) retirement plan and receive an employer match up to 50% on the first 7% of your contribution, with pre-tax and Roth options.
Employees have access to flexible paid time off for vacations, sick and disability policy, additional 10 paid company holidays, 2 floating holidays and a winter office closure between Christmas and New Year's.
In addition, we provide a generous parental leave benefit, back-up childcare or eldercare, and a variety of other perks to support the health and well-being of our employees.