Ellevation Education

Cloud Engineer

• Lead and grow the CloudOps (Platform & DevEx) team, providing clarity, coaching, mentorship, and a strong sense of purpose.
• Build and evolve paved paths for service creation, deployment, observability, and operations — defining “the Ellevation way” to build software.
• Improve developer experience across the stack: container workflows, repo templates, CI/CD automation, observability defaults, and internal tooling.
• Stabilize and enhance the Cloud Development Environment (CDE) for .NET Framework development while guiding the organization toward long-term modernization and retirement of legacy systems.
• Drive modernization of legacy infrastructure and help the team shift from “pets vs. cattle” to scalable, reliable, well-automated patterns.
• Partner with product engineering teams to understand friction, remove obstacles, and co-create better workflows and tools.
• Define and measure DevEx outcomes using frameworks like SPACE, focusing on satisfaction, flow, clarity, and feedback loops.
• Collaborate with Security on guardrails and secure defaults while ensuring CloudOps remains an enablement-focused team, not a gatekeeper.
• Promote platform thinking and cultural change — helping the team build confidence, question assumptions, and engage proactively with partners across engineering.
• Manage vendor relationships, infrastructure costs, and resourcing for the platform surface areas you own.

Senior Engineering Manager, CloudOps

Customer Success Manager

• Onboard and learn about Ellevation, and the work we do to improve outcomes for EL students.
• Become familiar with our product offerings, and our customer landscape.
• Understand the Partner Success Organization (PSO) approach and how we work within the PSO Department, as well as in close collaboration with the Revenue teams.
• Learn the various tools and processes that Customer Success Managers use to facilitate new partner implementation and ongoing engagement.
• Shadow Customer Success meetings/calls (i.e. Kickoff, Design, Planning, etc.), as well as online training on all of Ellevation’s products.
• Take on your first new partner implementation(s) and begin managing your full caseload partners in Success.
• Build relationships with the Account Managers you work closely with to learn more about your partners.
• Continue to gain proficiency with the Ellevation product suite and deepen product knowledge.
• Begin using the Partner Health Dashboards to better understand partner usage, engagement, satisfaction and other health metrics.
• Support partners to understand and adopt new products/features as they are rolled out by sending emails suggesting webinars, links to RC articles, videos, working sessions, etc.
• Grow your knowledge and skills as a Customer Success Manager and facilitate the implementation of Ellevation’s suite of products for multiple partners simultaneously.
• Deepen your ability to analyze data to monitor partner health, and develop confidence in determining which mitigating saving actions and plays to apply for which partners in a timely manner.
• Collaborate with other PSMs and other internal teams (Product Support, Professional Services, etc.) to continually refine our approach to engaging and supporting our district partners.
• In collaboration with Account Management, engage with administrators in partner districts to conduct Account Review and Reflection Meetings to ensure districts are set up for expansions and renewals.
• Maintain high levels of partner health, including data freshness, Platform usage, Strategies usage, and overall partner satisfaction, while also managing partner expectations.
• Listen and learn from partners on current compliance and instructional challenges, and ideate on how the product can best meet district needs.
• Act as a subject matter expert for our Product Education team as it relates to the development of Resource Center and Webinar content, and offer suggestions and ideas to improve our resources.
• Surface learnings/observations/feedback from our district partners to Ellevation’s Product and Engineering Teams to help inform future product development efforts, and participate in dogfooding and other feedback exercises with the Product team.