Customer Success Manager

• Lead, mentor, and develop Customer Success Managers across the Americas region
• Coach and enable CSMs to build trusted customer relationships
• Serve as the regional escalation point and executive sponsor for strategic accounts
• Partner with Sales, Product, Support, Services, and other cross-functional teams to drive customer adoption
• Develop, improve, and scale Customer Success methodologies, programs, and playbooks
• Maintain a select portfolio of strategic or enterprise customers
• Coach and support CSMs in identifying growth opportunities within existing accounts
• Provide leadership and oversight for customer success planning
• Establish, monitor, and drive accountability for key Customer Success metrics
• Leverage AI, customer insights, and data analytics to identify risks and opportunities

Customer Success Lead

Implementation Specialist

• Java and C# programming
• Lead and manage multiple technical initiatives, potentially on multiple projects simultaneously.
• Develop with a result-driven approach while maintaining implementation schedules.
• Participate in functional and technical requirements gathering and review
• Create, test, and correct inbound and outbound interfaces based on
• Collaborate with team members including business analysts, project managers, and customer staff
• Serve as a technical expert in implementation projects
• Contribute to the technical documentation

Implementation Consultant, Front-Office Developer, AVP

• Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives.
• Successfully completes CRM Field Technical Training – including online and field-based training
• Performs checks/interrogations of all CRM medical device systems post sign-off
• Supports implants of all CRM products post sign-off
• Provides on-call support as needed on evenings and weekends post sign-off
• Provide troubleshooting support as requested
• Assures completion of patient registration and any other required hospital documentation
• Helps manage consignment inventory and trunk inventory once obtained
• Provides additional inventory support to meet customer needs
• Maintains software on programmers throughout the district as directed
• Assists with managing daily coverage logistics as needed
• Educates and trains physicians, hospital personnel and office staff on products or solutions for which training has been completed
• Assists with educating and training new Clinical Specialists and Sales Representatives post sign-off
• Partners with DSM, Sales Reps and DM to learn market dynamics and local customer motivations and needs; has a basic understanding of how Medtronic CRM products and solutions offer value to the customer
• Assists with obtaining customer POs throughout the quarter
• Has a basic understanding of the competitive landscape
• Independently identifies customer needs and opportunities and provides feedback to Sales Rep(s) to support sales objectives
• Stays up to date on new products, solutions and patient management offerings
• Completes all assigned training in a timely manner

Clinical Specialist, Cardiac Rhythm Management – CRM

Product Adoption Specialist

• Drive harmonized supply chain business requirements, user stories, trade-offs, and escalations, and project prioritization to deliver project objectives.
• Facilitate data validation, test script development, and business user testing for demand planning teams.
• Develop and deploy new supply chain master data processes, governance, and initial setup.
• Drive business simulation and post-deployment hyper-care for supply chain community.
• Harmonize Demand Planning reporting requirements to support IBP forums and demand analysis.
• Shape future-state to deliver on key project and business objectives for the One DP program.
• Develop and deploy training and change management materials for cross-functional users and senior leaders.
• Drive Demand Planning maturity and process adoption.

Senior Manager, MedTech One DP Business Adoption Lead

• Provide oversight throughout the project lifecycle
• Review project setup and validate budget alignment
• Monitor project risks and timelines
• Conduct performance reviews and provide coaching
• Address employee relations concerns

Sage Intacct Implementation Manager

Onboarding Specialist

• Lead the full onboarding lifecycle for new institutional clients, from kickoff through transition to long-term support teams
• Coordinate onboarding communications with clients, third parties, and cross-functional internal teams via email, phone, and virtual meetings to drive alignment and progress
• Partner with subject matter experts to facilitate onboarding activities and enable effective transfer of role-specific knowledge
• Review complex institutional client organizational structures and fund family hierarchies across globally domiciled funds to support accurate onboarding and setup
• Gather required information, supporting documentation, and data to enable successful onboarding
• Track onboarding milestones, identify bottlenecks, and drive timely resolution to maintain progress
• Provide regular onboarding status updates to management and escalate issues as appropriate
• Recommend and support process improvement initiatives to enhance speed, operational efficiency, and client experience
• Maintain ongoing client communication post-onboarding to manage updates to client structures and fund hierarchies
• Update and maintain client structures and fund hierarchies in internal systems and communicate changes to relevant internal teams
• Provide cross-functional departmental support through cross-coverage and ad hoc assignments as needed.

Client Onboarding Lead

• Lead and manage talent acquisition operations, including process design, optimization, and continuous improvement initiatives
• Ensure consistent execution of recruiting workflows, policies, compliance standards and global governance practices
• Partner cross-functionally with HR, Talent Acquisition, and business leaders to identify process gaps and implement scalable solutions
• Establish and monitor key performance indicators (KPIs) and metrics to track recruiting and onboarding effectiveness
• Drive adoption of TA systems, tools, and technologies to enhance efficiency and user experience
• Ensure compliance with all applicable employment laws, policies, and internal guidelines throughout hiring and onboarding processes
• Manage vendor relationships and external partners supporting TA operations and onboarding activities as needed
• Lead change management initiatives and training related to process improvements, system implementations, and organizational priorities
• Develop and maintain documentation, playbooks, and standard operating procedures for TA processes
• Provide leadership, coaching, and support to team members and stakeholders to ensure alignment with best practices

Manager, TA Ops, Process & Onboarding

Manager, TA Ops – Process & Onboarding

• Conduct site assessments to define project scope, deliverables, constraints, and success criteria in alignment with the statement of work.
• Translate customer requirements into structured project plans, including timelines, milestones, and resource needs.
• Facilitate project kickoff and planning sessions with customer stakeholders to align on scope and execution approach.
• Develop and manage detailed project plans, including timelines, milestones, dependencies, and deliverables.
• Coordinate cross-functional resources to ensure alignment to project schedule and execution objectives.
• Balance competing priorities and adjust plans as needed to maintain project timelines.
• Own end-to-end execution of implementation projects, ensuring delivery against defined scope, timelines, and performance expectations.
• Lead and coordinate cross-functional teams to drive on-time and high-quality project delivery.
• Monitor project execution and resolve issues to ensure successful implementation and service launch.
• Identify project risks, dependencies, and constraints, and develop mitigation strategies to ensure successful delivery.
• Proactively assess risks related to timelines, stakeholder alignment, and site conditions, and drive resolution of issues impacting project progress.
• Coordinate and allocate internal and external resources to meet project deliverables and timelines.
• Collaborate with vendors and service providers to define project scope, schedules, and performance expectations.
• Track project progress against defined milestones and deliverables, ensuring adherence to timelines and scope.
• Provide regular status reporting, highlighting risks, progress, and key decisions.
• Oversee execution of inventory setup and laboratory implementation activities.

Site Implementation Specialist

• Develop a portfolio of ~35 Enterprise customer accounts, all of which are high-touch customers with complex needs.
• Regularly reach out to your accounts to gather intelligence on how they are currently using our products and determine what features and services are most valuable to their businesses, while also coaching them on best practices.
• Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience.
• Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value.
• Help find new ways to continuously improve our customers experience, both in our product and processes.
• Analyze user engagement data and identify actionable insight - KPI’s will be reported on regularly.
• Organize ServiceTitan customers into appropriate segments for up-selling and cross-selling opportunities.
• Be a mentor and resource to new hires, and members of the non-Enterprise Success Team.

Enterprise Customer Success Manager, Exteriors

• Support sales team in client-facing pre-sales activities, acting as a trusted partner to prospects.
• Assist in preparing demos, presentations, and technical documentation to help secure client sign-ups.
• Collaborate with senior specialist to understand client requirements and translate them into actionable solutions.
• Assist in the implementation of iPiD’s solutions, ensuring smooth onboarding and integration for clients.
• Work with clients to gather requirements and support technical setup, focusing on APIs and workflows.
• Coordinate with Technology and Product teams to support integration tasks and troubleshoot basic issues.
• Document lessons learned and contributed to internal knowledge-sharing resources.
• Serve as a primary point of contact for clients post-implementation, fostering long-term relationships and client satisfaction.
• Deliver ongoing training, enablement sessions, and best-practice guidance to help clients maximize the value of iPiD’s solutions.
• Monitor client usage data and feedback to identify pain points, opportunities for improvement, and potential expansion.
• Proactively identify and escalate client issues or risks to senior team members before they impact client experience.
• Support retention and advocacy efforts by ensuring clients achieve measurable success with iPiD’s solutions.

Implementation, Customer Success Specialist

• Own end-to-end delivery oversight for complex, high-value MedTech accounts.
• Represent the full portfolio of IQVIA™ information assets delivered to the client.
• Establish and manage delivery governance, including service levels, KPIs, issue escalation, and change management.
• Ensure all contractual deliveries are met with high standards of quality, accuracy, and timeliness.
• Serve as the primary owner of customer satisfaction, ensuring delivery excellence and proactive issue management.
• Collaborate with Sales, Consulting, Delivery, and Solution Specialists to support customer initiatives and revenue goals.

Associate Director, MedTech Customer Success

• Own a portfolio of customers and drive technical adoption, value realization, and long-term success
• Serve as a trusted technical advisor, translating customer goals into onboarding, enablement, and solution guidance
• Partner cross-functionally with Sales, Support, Product, and Engineering to resolve blockers and improve the customer experience
• Monitor customer health, identify risks and expansion opportunities, and proactively recommend actions to improve outcomes
• Document best practices, recurring technical issues, and customer feedback to help scale processes and influence product improvements

Technical Success Manager

Customer Retention Specialist

• File structuring and retention to maintain pipeline retention for loans
• Review complex loan scenarios and provide guidance
• Conduct second-level reviews of loans prior to decisions
• Partner with Sales and Operations teams for loan structuring challenges

Wholesale Production Retention Specialist

• Own and evolve the global CRM product strategy and roadmap, aligned to commercial priorities and business objectives.
• Serve as the primary product owner for CRM platforms, translating business needs into clear product requirements and backlog priorities.
• Partner with global and regional commercial stakeholders to ensure CRM capabilities support sales effectiveness, customer engagement, and analytics needs, and integrations with broader commercial functions (marketing automation, customer data).
• Lead cross‑functional collaboration with IT delivery teams, vendors, and architects to ensure high‑quality, on‑time product delivery.
• Govern product lifecycle management, including enhancements, integrations, upgrades, and decommissioning activities.
• Ensure CRM solutions comply with data privacy, security, and regulatory requirements across global markets.
• Track product performance and adoption, using insights to drive continuous improvement and value realization.

Senior Manager, Global CRM

• Own and evolve the global CRM product strategy and roadmap, aligned to commercial priorities and business objectives.
• Serve as the primary product owner for CRM platforms, translating business needs into clear product requirements and backlog priorities.
• Partner with global and regional commercial stakeholders to ensure CRM capabilities support sales effectiveness, customer engagement, and analytics needs, and integrations with broader commercial functions (marketing automation, customer data).
• Lead cross-functional collaboration with IT delivery teams, vendors, and architects to ensure high-quality, on-time product delivery.
• Govern product lifecycle management, including enhancements, integrations, upgrades, and decommissioning activities.
• Ensure CRM solutions comply with data privacy, security, and regulatory requirements across global markets.
• Track product performance and adoption, using insights to drive continuous improvement and value realization.
• Provide leadership and guidance within the Commercial Technology organization, modeling strong product ownership and stakeholder engagement.
• Lead the application of AI, advanced analytics, and automation to modernize commercial platforms, enhancing customer engagement, pricing and revenue optimization, and data-driven decision-making while driving scalable and compliant commercial execution across sales, marketing, and customer operations.

Senior Manager, TPO Global CRM

• Align Sprinklr solutions to customers' biggest challenges.
• Program manage a plan to empower customers using Sprinklr.
• Cultivate relationships with key stakeholders across customer organizations.
• Build customer champions and advocates to ensure clients understand the value Sprinklr brings.
• Oversee customer adoption journey and ensure resources are engaged effectively.
• Ensure customer’s achievement of Sprinklr use cases, validated with business metrics.
• Co-develop customer outcomes plan to deliver on agreed KPIs.
• Conduct regular customer meetings to align on value realization and business priorities.
• Track customer health data using CSP tools to drive management activities and manage risk.
• Implement repeatable playbooks for customer empowerment and enablement.
• Drive customer self-service capabilities and reduce consumption risk.
• Advocate for the customer with Sprinklr’s Product and Partnerships Team.

Lead Customer Success Manager

• Develop and implement strategies to enhance customer satisfaction and retention
• Align customer success initiatives with overall business goals
• Lead, mentor, and develop a high-performing customer success team
• Foster a culture of excellence, collaboration, and continuous improvement
• Build and maintain strong relationships with key customers to understand their needs
• Identify opportunities to enhance the customer experience and address pain points
• Establish and track key performance indicators (KPIs) to measure success
• Provide regular reports and insights to senior management on customer success metrics
• Analyze and improve customer success processes for efficiency and effectiveness
• Implement tools and technologies to enhance customer interactions and satisfaction
• Collaborate with sales, product, and marketing teams to ensure alignment and integration
• Drive initiatives that foster collaboration and synergy across departments

Director, Customer Success – Renewals Ownership Required

• Serve as a primary point of contact for assigned healthcare, managed care, Medicaid, LTSS, HCBS, and community-based partners
• Build strong, trusted relationships with client contacts, including care managers, case managers, care coordinators, provider relations teams, and program leaders
• Support partners in their goal of delivering exceptional care and service to their members
• Communicate directly with clients through email, phone, and virtual meetings
• Coordinate with internal teams to resolve client questions, service issues, claims-related inquiries, and operational escalations
• Monitor and review client escalations to ensure timely resolution and identify recurring trends or process improvement opportunities
• Assist with new partner onboarding, helping clients understand LifeStation processes, reporting, workflows, and support channels
• Provide timely data, reports, and account insights to help clients measure program success
• Partner with Account Management and Client Operations to support client satisfaction, retention, and growth
• Maintain accurate documentation of client communications, issues, follow-ups, and resolutions
• Bring a service-oriented mindset to every client interaction

Partner Success Specialist

Customer Advocate

• Professionally manage a high volume of phone calls and email correspondence with clients and their families providing status updates and answering questions
• Utilize internal systems to retrieve relevant information and provide accurate status updates
• Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism
• Draft basic forms
• Draft written correspondence to clients and VA
• Update CCK's case management program files with all client conversations, pertinent correspondence, and information
• Attend training sessions as directed by the supervisor
• Assist with the training of new Client Advocate/Paralegals as needed

Customer Success jobs in New Jersey

See all jobs on JobTailor