Client Advocate – Paralegal

Chisholm Chisholm & Kilpatrick LTD

Client Advocate supporting disabled military veterans and their families at Chisholm Chisholm & Kilpatrick. Managing client communications and providing updates on their cases.

Posted 7/3/2026full-timeRemote • Colorado, Connecticut, Florida, Illinois, Louisiana, Maine, Massachusetts, New Jersey, North Carolina, Ohio, Rhode Island, South Carolina, Texas, Utah, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $43,775 per yearWebsite

About the role

Key responsibilities & impact

Professionally manage a high volume of phone calls and email correspondence with clients and their families providing status updates and answering questions
Utilize internal systems to retrieve relevant information and provide accurate status updates
Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism
Draft basic forms
Draft written correspondence to clients and VA
Update CCK's case management program files with all client conversations, pertinent correspondence, and information
Attend training sessions as directed by the supervisor
Assist with the training of new Client Advocate/Paralegals as needed

Requirements

What you’ll need

High School degree required; Bachelor's degree or equivalent experience in a related field preferred
Experience in client services, customer support, or a related field is a plus
Excellent verbal and written communication skills with the ability to explain complex information clearly and empathetically
Proven experience in conducting professional phone conversations and communicating sensitive or confidential information
Ability to make sound judgments and decisions
Detail-oriented with the ability to prioritize tasks and meet deadlines
Comfortable working independently and as part of a team
Proficiency in Microsoft Office, Outlook, and Adobe Acrobat
Fluency in English; Bilingual in Spanish is a plus
Ability to successfully obtain and maintain a Personal Identity Verification (PIV) card and required VA network access, which includes a government background check, is required for this position.

Benefits

Comp & perks

CCK offers options for medical, dental, and vision insurance (including employer-paid medical insurance for the employee!)
Gym membership reimbursement
15 days of PTO (increasing over time) plus 12 paid company holidays in 2026
401k matching
Paid Parental Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Case ManagementDrafting CorrespondenceMultitaskingInformation RetrievalBasic Form Drafting

Soft Skills

ProfessionalismEmpathySound JudgmentTeam CollaborationIndependence

Certifications

Personal Identity Verification (PIV) Card