Chisholm Chisholm & Kilpatrick LTD

Paralegal

• Conduct research, review client files, and prepare assessments as directed concerning theories, strategy, and/or arguments in support of Agency clients’ cases
• Draft development, claims, arguments, appeals, and motions for clients’ cases
• Prioritize the completion of case core work and assignments, meet internal deadlines as set by Senior Claims Advocates, Lead Advocates, and management, and ensure that assignments are completed to meet external (i.e., VA) deadline
• Conduct interviews and promptly draft corresponding declarations with clients and third parties (e.g., client family members, friends, employers) in support of their claims
• Update CCK’s case management program files with all pertinent correspondence and information needed for reporting
• Develop an understanding of pertinent case law, etc. for application in draft claims, arguments, and appeals
• Attend training sessions
• Coordinate with other Claims Advocates, Client Advocates, Senior Claims Advocates, and Lead Advocates as necessary to accomplish workload objectives
• Complete all additional training as assigned by your supervisor
• Assist team with the training of new Claims Advocates and Client Advocates as needed

Claims Advocate – Paralegal

Customer Advocate

• The Client Advocate will serve as the first and main point of contact for our disabled veteran clients and their families in the Veterans Practice Group.
• The role involves managing a high volume of client calls and correspondence (email & regular mail), providing timely updates on their cases, answering questions, and ensuring that all communications are clear, professional, and supportive.
• A successful candidate will be responsible for ensuring that forms and casework are completed, case notes are accurately updated in CCK's case management system, and all client questions and concerns are addressed in a timely fashion following CCK’s policies.
• Professionally manage a high volume of phone calls and email correspondence with clients and their families providing status updates and answering questions.
• Utilize internal systems to retrieve relevant information and provide accurate status updates.
• Adeptly multitask to ensure efficient handling of client queries while maintaining a high level of professionalism.
• Draft basic forms.
• Draft written correspondence to clients and VA.
• Update CCK's case management program files with all client conversations, pertinent correspondence, and information.
• Attend training sessions as directed by the supervisor.
• Assist with the training of new Client Advocate/Paralegals as needed.

Client Advocate – Paralegal

Project Manager

• Manage cross-functional project teams including IT professionals, legal professionals, firm leaders, and external vendors
• Develop comprehensive project plans, timelines, budgets, and resource allocation strategies
• Monitor project progress, identify risks and dependencies, and implement mitigation strategies
• Facilitate regular project meetings, status updates, and stakeholder communications
• Ensure adherence to project management best practices and firm standards
• Analyze current processes and recommend efficiency improvements
• Develop and maintain project management templates, procedures, and documentation
• Lead implementation projects of new legal technologies and workflow tools
• Coordinate system integrations and data migration projects
• Support digital transformation initiatives and change management efforts
• Coordinate training programs for new systems and processes