Implementation Specialist

• Implement the indirect digital workflow in dental practices and clinics to increase market share of CEREC Consumables in the Netherlands
• Guide customers as they begin working digitally with EDS Consumables
• Help customers make the right choice between indirect and direct restorations
• Training universities, clinics, dental practices, and retail partners on the indirect workflow with CEREC Consumables
• Developing and delivering training programs and course topics is a key part of the role
• Conducting internal sales and technical EDS training for the sales team
• Visiting universities to promote EDS and CEREC Consumables
• Increase market share in the EDS and CAD/CAM sectors within the Dutch market

Workflow Implementation Specialist

Customer Success Manager

• Lead the development of CRM marketing and omnichannel strategies aligned with broader business and commercial goals
• Own and execute automated CRM campaigns (B2B & B2C) across multiple channels
• Collaborate with local marketing teams and external partners to ensure effective campaign delivery
• Define and track marketing objectives and KPIs
• Oversee campaign performance measurement and reporting across markets
• Implement and optimize end-to-end digital customer journeys
• Drive EMEA demand generation initiatives and customer database growth
• Manage allocated budget effectively and track ROI and campaign effectiveness
• Stay up to date with the latest CRM trends, marketing technologies, and industry developments

CRM Marketing Manager

• Develop and execute local CRM and email marketing campaigns in close collaboration with local marketing teams
• Ensure effective rollout of automated campaigns across channels using Salesforce Marketing Cloud
• Support omnichannel campaign activation aligned with regional and global strategies
• Create and manage the CRM campaign calendar to ensure consistent and timely delivery
• Coordinate campaign planning across markets, ensuring alignment and efficiency
• Ensure campaigns are delivered on time, within scope, and of high quality
• Collaborate with content and cross-functional teams to define relevant content themes, topics, and formats
• Translate content strategies into engaging CRM campaigns tailored to target audiences
• Drive customer engagement through relevant and personalized communication
• Implement learnings from digital customer journeys into effective campaign execution
• Create campaigns tailored to different audience segments and lifecycle stages
• Continuously optimize messaging and targeting to improve engagement
• Execute EMEA demand generation campaigns to support commercial growth
• Contribute to customer database expansion using tactics such as gamification and lead magnets
• Work closely with the content team to maximize campaign impact
• Monitor campaign performance and KPIs across channels and markets
• Analyze data to identify trends, insights, and optimization opportunities
• Support reporting and provide actionable recommendations for improvement
• Work with dashboards and analytics tools to track effectiveness
• Manage allocated budget in collaboration with the Head of Always-On
• Ensure cost-efficient execution of campaigns and delivery of agreed initiatives
• Track ROI and campaign effectiveness
• Stay up to date on CRM marketing trends, marketing automation, and emerging technologies
• Apply best practices to continuously improve campaign effectiveness and innovation

CRM Marketing Specialist

• waarborgen van klanttevredenheid bij klanten
• aanspreekpunt voor klanten rondom onboarding, loyalty, retentie en escalaties
• begeleiden van klanten tijdens onboarding
• opzeggingen en onderzoek naar klantbehoud
• klanttevredenheid verhogen en churn voorkomen
• voeren van loyalty calls met klanten
• omgaan met escalaties van ontevreden klanten

Customer Success Representative

• Manage own portfolio of journals and partner with Publishing teams to run journals in a ‘Production-ready’ way
• Facilitate submit-to-accept workflows and compliance with policies
• Collaborate with the Manager, Workflow Solutions, the wider GPO team
• Gather system requirements from publishers, editors and service providers
• Set up, maintain and administrate peer review systems
• Conduct presentations and training sessions for internal and external stakeholders
• Ensure quality of article-level activities and act as an escalation point for individual journals
• Develop and maintain relationships with stakeholders (Publishing, Editorial, Production, Technology & Operations staff, as well as external editors, reviewers, authors and service providers)
• Maintain journal-specific records and documentation
• Design, document and maintain all GPO processes in collaboration with GPO service providers
• Provide expertise on existing processes and advise on the potential impact of new initiatives being considered by the business
• Collaborate closely with GPO’s Training Programmes and Quality Assurance teams to support the development of training programmes relying on the documentation of GPO processes, as well as the address of quality issues identified as resulting from unclear process documents
• Advocate for continuous improvement, quality and efficiency
• Foster a culture of openness, transparency and collaboration within the team and with stakeholders

Implementation Specialist, Workflow Solutions

• Own the end‑to‑end delivery of complex Spend and corporate card implementations.
• Turn agreed business requirements and solution designs into actionable implementation plans.
• Orchestrate cross‑functional teams and external stakeholders to deliver on time, on scope, and to a high quality bar.
• Act as a trusted technical advisor on high-value implementations and expansions.
• Partner with activation/onboarding and account management teams.
• Work hands-on with customers to troubleshoot integration hurdles.
• Create and maintain internal documentation and playbooks.

Implementation Manager – Spend

• Keep day-to-day operations running smoothly for Enterprise clients
• Track workflows, timelines, and deliverables
• Help onboard new clients and support their expansion using set processes
• Spot any process issues and flag them to the Customer Ops lead
• Help roll out new or improved workflows for Enterprise clients
• Write clear SOPs to keep work consistent
• Support teams as they adopt new workflows
• Work closely with Talent, Product, and CS teams to keep things on track
• Make sure CS data is accurate and up to date
• Keep dashboards clear and useful for the CS team and leadership
• Manage CS tools: updating playbooks, workflows, and automation features as needed

Senior Customer Success Manager

• Develop and execute email marketing campaigns, drip sequences, and lead nurturing strategies.
• Manage and optimize CRM workflows, segmentation, and customer lifecycle automation.
• Work with HubSpot, Marketo, Salesforce, or other CRM platforms to improve campaign performance.
• Track and analyze email open rates, CTR, conversion rates, and customer engagement metrics.
• Optimize email templates, A/B test subject lines, and improve deliverability.
• Create and maintain customer segmentation strategies for targeted campaigns.
• Collaborate with marketing, sales, and product teams to personalize customer interactions.
• Implement behavioral triggers and automation workflows to improve retention.
• Ensure compliance with GDPR, CCPA, and email marketing regulations.
• Stay up to date with CRM trends, personalization strategies, and automation best practices.

CRM Specialist

• Reach out proactively (not just when something goes wrong)
• Use data + conversations to spot opportunities and risks
• Turn feedback into smart improvements (with Product & Sales)
• Build real relationships that drive retention and growth
• Make sure clients don’t just use Temper, they grow with it

Client Success Associate

• Own Renewal Outcomes and Value Realization
• Accountable for identifying, managing, and mitigating renewal risk across the team’s customer portfolio
• Ensure customer success plans are outcome-focused, current, and aligned to customer value realization strategies
• Coach Customer Success Managers to lead value-based customer engagement and articulate clear business outcomes
• Drive adoption of new products, services, and commercial capabilities within the customer base
• Establish clear expectations for customer cadence, success planning, renewal readiness, and escalation
• Ensure consistent engagement practices that reduce variability and minimize reactive issues
• Partner with Sales Managers to align on renewal timing, messaging, and expansion opportunities
• Support strategic engagement with key stakeholders on operational risks, renewal sentiment, and executive relationships
• Leverage customer health indicators, risk signals, and portfolio insights to prioritize team effort where it matters most
• Balance proactive intervention with capacity efficiency to maximize team impact
• Provide regular inspection, feedback, and enablement aligned to commercial outcomes
• Build readiness for team members progressing into senior CSM or leadership roles
• Coach and develop Customer Success Managers to strengthen commercial capability, confidence, and customer impact
• Translate transformation intent into clear expectations, operating routines, and behavioral standards
• Role-model outcome ownership by reinforcing “what good looks like” within the operating model
• Enable change through prioritization, reinforcement of new ways of working, and resolution of ambiguity
• Plan and manage team capacity across renewal risk, customer value delivery, and growth opportunities
• Demonstrate inclusive leadership, timely feedback, and accountability for results during periods of change.

Senior Manager, Customer Success

• Act as the primary tactical point of contact for customer delivery, satisfaction, and service-related discussions.
• Translate customer needs into actionable service requirements across the chain.
• Build trusted relationships across customer operations, engineering, and management layers.
• Lead or contribute to end-to-end chain orchestration across internal teams, vendors, and SIAM-related roles.
• Ensure alignment between operational teams and customer expectations.
• Monitor service performance, identify structural issues, and drive Continuous Improvement initiatives.
• Connect industry trends and best practices to internal processes and customer environments.

• Lead a multiple functional team by setting direction based on organizational objectives, overseeing planning and successful execution.
• Build a high-performance, customer-centric culture around the core foundation values of our company.
• Define Team structure, hiring plans, and career development paths establishing clear goals and performance management frameworks with clear accountability.
• Provide input to the Global Leader for organizational planning and structure, budgets, and training.
• Own the customer lifecycle strategy, from onboarding to renewal and expansion; Develop scalable programs to drive customer adoption, retention, and growth and Identify opportunities to improve the overall customer experience.
• Be able to act as an executive sponsor for strategic customer accounts.
• Drive renewal and expansion outcomes across the customer base through close partnership with Sales on upsell and cross-sell strategies; Monitor and improve key metrics such as: Net Revenue Retention (NRR); Gross Revenue Retention (GRR); Customer Health Scores; Product Adoption.
• Bring Operational Excellence to play by Implementing scalable Customer Success processes and playbooks; Leveraging data and analytics to identify risks and opportunities; Improve forecasting for renewals and customer health and Ensure consistent use of CRM and customer success platforms.
• Help define and build an organization that excels in Customer Experience, employee programs, and operational efficiency; representing the voice of the customer within the organization.
• Build and maintain strong relationships with internal departments and external partners to ensure customers receive the highest quality support experience;

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