Onboarding Specialist

• Streamline and accelerate the onboarding journey for mid-market customers across EMEA
• Lead the onboarding project lifecycle for assigned accounts
• Advise customers on asset bank taxonomy, metadata structures, and custom workflows
• Leverage modern AI tools to accelerate workflows and analyze customer insights
• Drive positive time-to-value to impact regional Net Retention targets
• Serve as the customer’s voice to the Product Team regarding enhancement requests
• Maintain meticulous project hygiene by accurately tracking time allocation and project risks

Customer Onboarding Manager

Customer Success Manager

• Doorontwikkelen en optimaliseren van onze HubSpot-omgeving
• Technische inrichting en beheer van CRM-processen (workflows, pipelines, integraties)
• Opzetten en onderhouden van dashboards en rapportages voor verschillende teams
• Signaleren van optimalisatiekansen en proactief adviseren over verbeteringen
• Implementeren van nieuwe HubSpot-functionaliteiten en best practices
• Trainen en ondersteunen van medewerkers in het gebruik van HubSpot
• Fungeren als sparringpartner voor marketing, sales en operations
• Migreren data oude CRM systeem naar Hubspot
• Verdere koppeling maken tussen Hubspot en andere systemen dmv API connecties
• Vraagbaak voor Benelux organisatie mbt Hubspot

CRM Specialist

Implementation Specialist

• Act as the true subject matter expert for the Netherlands and Belgium, covering both EOR and Global Payroll
• Attend sales calls as the Country Payroll SME when required
• Participate in sales handovers and client handover and kick-off calls
• Own the planning, execution, and monitoring of payroll implementation projects, ensuring timely and compliant delivery
• Own the full process from inception through parallel runs and the first month of live payroll before handing over to Payroll Operations
• Ensure that there is a complete record of all choices and configurations made throughout the implementation and that Payroll Operations have full visibility, including all SOPs required to fulfil business as usual
• Develop and maintain detailed project plans and timelines
• Serve as the primary point of contact for all stakeholders throughout the implementation, including the customer, internal teams, and payroll software providers
• Input and validate data directly in payroll software — AFAS for the Netherlands and EasyPay for Belgium
• Develop and implement standardised payroll processes, project plans, and procedures to ensure consistency and efficiency across implementations
• Support and mentor Payroll Generalists working alongside you during implementations
• Maintain focus on KPIs and SLAs throughout the implementation lifecycle
• Work with internal teams to improve the Remote platform, completing UAT testing and ensuring all changes are documented

Senior Payroll Implementation Specialist – NL, Belgium

• Partner with our customers in taking what was established in the pre-sales command plan, and turning the customers desired positive business outcomes into actionable objectives
• Know the GitLab platform, our more common best practices, and use cases in order to guide the customer
• Understand the customer journey and be able to guide them on future adoption
• Act as the GitLab liaison for GitLab questions, issues, or escalations. Collaborate with GitLab Support, Product Management (i.e., roadmaps), or other teams as needed
• Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction
• Remain knowledgeable and up-to-date on GitLab releases

• Leiden en coördineren van software-implementatie- en migratieprojecten
• Zorgen voor een gestructureerde planning, uitvoering en opvolging
• Bewaken van voortgang, kwaliteit, risico’s en afhankelijkheden
• Beheren van de overdracht van sales naar delivery
• Stimuleren van succesvolle adoptie van Nexus en Elements Sites
• Ondersteunen van klanten bij hun overgang naar nieuwe oplossingen
• Optreden als vertrouwde adviseur en belangrijk aanspreekpunt tijdens projecten
• Zorgen voor een hoge klanttevredenheid en langdurig succes
• Identificeren van upsell- en uitbreidingsmogelijkheden binnen lopende projecten
• Fungeren als sparringpartner voor sales tijdens en na implementaties
• Bijdragen aan groei binnen de bestaande klantenbasis
• Verbeteren en professionaliseren van deliveryprocessen en frameworks
• Standaardiseren van implementatie- en migratieaanpakken
• Verhogen van efficiëntie, voorspelbaarheid en kwaliteit van delivery
• Bijdragen aan het opschalen van de deliveryorganisatie

Implementation Manager

• Drive Strategic Solution Alignment & Governance
• Act as a key internal advisor to navigate complex customer challenges and opportunities to accelerate time to value and sustained solution health.
• Translate functional solution mastery into tangible business outcomes, ensuring customers connect platform execution to their business strategy.
• Help evolve and refine our internal Solution Success operating model by continuously utilising, refining, and providing feedback on standard artefacts, playbooks, and engagement methodologies.
• Lead Scalability & Digital Transformation
• Design and deliver one-to-many enablement programs—such as expert-led office hours, specialised webinars, and targeted content—to address customer needs at scale.
• Partner with Product and Engineering to identify friction points, advocate for platform improvements, and champion self-service features.
• Collaborate across Customer & Partner Experience and Product to advise on scalable expertise, tools, and best practices to be operationalised by CSMs and embedded in digital channels.
• Influence the Product Roadmap & Enablement
• Serve as a primary voice of the customer, synthesising high-value solution feedback to help influence product priorities.
• Collaborate directly with Product Management to influence the roadmap, driving platform enhancements that deliver better user experiences and faster adoption.
• Develop internal training and enablement content to empower the broader team, reducing dependence on ad-hoc 1:1 support.

Lead Solution Success Manager – Platform & Emerging

• Lead the digital onboarding process and ensure customer needs are met
• Coordinate with internal teams to resolve installation issues quickly and efficiently
• Serve as the main point of contact for customers, addressing questions and challenges
• Identify upsell and cross-sell opportunities and pass them to Account Executives
• Optimize the onboarding process based on customer feedback
• Advise customers on sensor installation and measurement best practices, tailored to their needs

Customer Onboarding Representative – French Speaker

• Engage with clients to understand their business objectives
• Advise clients on best practices regarding data licensing and compliance
• Connect client business goals and requirements with DataBP platform capabilities
• Design and configure custom client workflows using DataBP’s low-code workflow studio to suit the needs of the client
• Translate business goals into technical requirements for development where required
• Perform user acceptance testing
• Assist in planning and prioritizing configuration and development efforts

• The Onboarding team is responsible for onboarding our new customers, supporting them remotely with the installation process and ensuring that all of their questions are answered during that process.
• As an Onboarding specialist, you will help our customers get the most out of our technology and ensure that our customers can experience a high level of service.
• You will take the lead in delivering a best-in-class onboarding experience. This includes identifying key customer needs during a kick-off meeting and ensuring that we can meet them.
• Switching between different departments to help the customer is not a problem for you. As the hub of the installation process, you know how to find your way to different departments easily.
• As the point of contact for our customers, you manage to find a solution for all questions and technical challenges.
• Besides customer contact, you have an eye for spotting up-selling and cross-selling opportunities.
• Taking initiative is nothing new for you. As a fast-growing scale-up, you can play a key role in optimizing the onboarding process.

Customer Onboarding Representative – Italian, Spanish Speaker

• Drive customer base analysis to identify growth opportunities, retention gaps, and actionable insights to increase customer lifetime value
• Evolve customer lifecycle strategies, improving retention, reducing churn, and maximizing engagement across key segments
• Develop and execute personalized, data-driven CRM campaigns across multiple channels (email, push, in-app), tailored to customer behavior and intent
• Leverage marketing automation tools to scale CRM activities, including segmentation, journey orchestration, and A/B testing
• Apply AI-driven approaches (e.g. predictive segmentation, recommendation models, send-time optimization, content generation) to enhance targeting, personalization, and campaign performance
• Continuously monitor and optimize campaign performance, translating data into clear insights and actionable improvements
• Collaborate cross-functionally with Creative, Marketing Automation, Product & Tech, and BI teams to deliver seamless, high-impact CRM initiatives

• Ondersteunen, trainen en begeleiden van CRM-gebruikers.
• Optimaliseren van sales-, services-, marketing- en klantprocessen.
• Verbeteren van de kwaliteit van klant- en prospectdata.
• Ondersteunen van marketing automation-activiteiten en bijdragen aan de overgang naar ons nieuwe platform Marketo.
• Ondersteunen van leadgeneratie, dataverrijking en klantcontact binnen het Customer Contact Center.
• Vertalen van data naar bruikbare inzichten en concrete verbeteracties.

• Klantbehoeften analyseren en vertalen naar passende software‑oplossingen
• Klanten begeleiden tijdens het volledige implementatieproces, van eerste setup tot optimalisatie
• Ondersteunen bij updates en nieuwe functionaliteiten
• Trainingen verzorgen zodat klanten zelfstandig en effectief met de software kunnen werken
• Adviseren over optimalisatie van de webpagina van de klant en het gebruik van Olyslager‑oplossingen
• Intensief samenwerken met Sales en IT om dienstverlening en productgebruik te verbeteren
• Verantwoordelijk zijn voor klantcommunicatie en het managen van verwachtingen
• Actief bijdragen aan het verhogen van klanttevredenheid en langdurige klantrelaties

• Build and maintain strong relationships with enterprise customers, acting as the main point of contact after the sales handover.
• Conduct detailed analyses to understand customer goals and tailor our solutions to their specific needs.
• Provide new customers with an account, help customize the platform to their data and workflows, and train end users to successfully transform their way of working.
• Identify upsell opportunities and collaborate with Sales and Product teams to drive revenue growth within existing accounts.
• Promote customer satisfaction through proactive support and problem-solving, focusing on maximizing customer value and success.
• Experiment, use AI tools, and work closely with the Customer Success and Sales teams to improve our process and help prepare our ways of working for the next level of scale.
• Develop deep knowledge of our products and stay up to date with improvements to communicate value effectively.
• Serve as a bridge for customer feedback and share insights with the product development team to drive continuous improvement.

• Act as the main day‑to‑day contact for customer administrators, providing operational and technical support
• Manage and deliver customer change requests, including configuration updates and portal changes
• Troubleshoot platform issues by investigating system setups, configurations, and data
• Support customers with queries related to platform functionality, processes, and best practice usage
• Work closely with internal teams to resolve issues efficiently and communicate progress clearly to customers
• Contribute to maintaining strong customer satisfaction through clear communication and reliable follow‑up
• Manage multiple support requests effectively in a fast‑paced SaaS environment

Customer Success Manager, German Speaking

• Implement the indirect digital workflow in dental practices and clinics to increase market share of CEREC Consumables in the Netherlands
• Guide customers as they begin working digitally with EDS Consumables
• Help customers make the right choice between indirect and direct restorations
• Training universities, clinics, dental practices, and retail partners on the indirect workflow with CEREC Consumables
• Developing and delivering training programs and course topics is a key part of the role
• Conducting internal sales and technical EDS training for the sales team
• Visiting universities to promote EDS and CEREC Consumables
• Increase market share in the EDS and CAD/CAM sectors within the Dutch market

Workflow Implementation Specialist

• Lead the development of CRM marketing and omnichannel strategies aligned with broader business and commercial goals
• Own and execute automated CRM campaigns (B2B & B2C) across multiple channels
• Collaborate with local marketing teams and external partners to ensure effective campaign delivery
• Define and track marketing objectives and KPIs
• Oversee campaign performance measurement and reporting across markets
• Implement and optimize end-to-end digital customer journeys
• Drive EMEA demand generation initiatives and customer database growth
• Manage allocated budget effectively and track ROI and campaign effectiveness
• Stay up to date with the latest CRM trends, marketing technologies, and industry developments

CRM Marketing Manager

• Develop and execute local CRM and email marketing campaigns in close collaboration with local marketing teams
• Ensure effective rollout of automated campaigns across channels using Salesforce Marketing Cloud
• Support omnichannel campaign activation aligned with regional and global strategies
• Create and manage the CRM campaign calendar to ensure consistent and timely delivery
• Coordinate campaign planning across markets, ensuring alignment and efficiency
• Ensure campaigns are delivered on time, within scope, and of high quality
• Collaborate with content and cross-functional teams to define relevant content themes, topics, and formats
• Translate content strategies into engaging CRM campaigns tailored to target audiences
• Drive customer engagement through relevant and personalized communication
• Implement learnings from digital customer journeys into effective campaign execution
• Create campaigns tailored to different audience segments and lifecycle stages
• Continuously optimize messaging and targeting to improve engagement
• Execute EMEA demand generation campaigns to support commercial growth
• Contribute to customer database expansion using tactics such as gamification and lead magnets
• Work closely with the content team to maximize campaign impact
• Monitor campaign performance and KPIs across channels and markets
• Analyze data to identify trends, insights, and optimization opportunities
• Support reporting and provide actionable recommendations for improvement
• Work with dashboards and analytics tools to track effectiveness
• Manage allocated budget in collaboration with the Head of Always-On
• Ensure cost-efficient execution of campaigns and delivery of agreed initiatives
• Track ROI and campaign effectiveness
• Stay up to date on CRM marketing trends, marketing automation, and emerging technologies
• Apply best practices to continuously improve campaign effectiveness and innovation

Customer Success jobs in Netherlands

See all jobs on JobTailor

Customer Onboarding Manager

CRM Specialist

Senior Payroll Implementation Specialist – NL, Belgium

Customer Success Manager

Implementation Manager

Lead Solution Success Manager – Platform & Emerging

Customer Onboarding Representative – French Speaker

Implementation Specialist

Customer Onboarding Representative – Italian, Spanish Speaker

CRM Specialist

CRM Specialist

Customer Success Manager

Customer Success Manager

Customer Success Manager, German Speaking

Workflow Implementation Specialist

CRM Marketing Manager

CRM Marketing Specialist