Customer Onboarding Manager

Bynder

Customer Onboarding Manager managing onboarding journeys for mid-market customers with Bynder's AI-powered content solutions. Collaborating with various teams to drive successful implementations and customer satisfaction.

Posted 7/16/2026full-timeAmsterdam • 🇳🇱 NetherlandsMid-LevelSenior💰 €45,000 - €51,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management and SaaS technical implementation, with a strong focus on enhancing customer onboarding experiences. Proficient in leveraging technology, including APIs and integrations, to drive efficiency and customer satisfaction.

Highest-signal resume keywords

Project ManagementSaaS ImplementationCustomer OnboardingCritical ThinkingFluency in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementSaaS ImplementationDigital Asset ManagementAPI IntegrationVideo Editing Software

Soft Skills

Analytical SkillsProactive MindsetExcellent Communication

Tools & Technologies

AI ToolsCustomer Insights Analysis

Industry Keywords

Mid-Market CustomersEMEAOnboarding Project LifecycleAsset Bank TaxonomyMetadata StructuresCustom WorkflowsNet Retention Targets

About the role

Key responsibilities & impact

Streamline and accelerate the onboarding journey for mid-market customers across EMEA
Lead the onboarding project lifecycle for assigned accounts
Advise customers on asset bank taxonomy, metadata structures, and custom workflows
Leverage modern AI tools to accelerate workflows and analyze customer insights
Drive positive time-to-value to impact regional Net Retention targets
Serve as the customer’s voice to the Product Team regarding enhancement requests
Maintain meticulous project hygiene by accurately tracking time allocation and project risks

Requirements

What you’ll need

Relevant experience in project management, SaaS technical implementation, implementation consultancy, or digital asset management—ideally within digital industries
Proven track record managing standard SaaS implementations
Strong affinity for technology, including a massive plus for experience with APIs, integrations, or video editing software
Fluency in English and proficiency in German or French is a major advantage
Willingness to travel as needed, including working from our Amsterdam office at least two times a week
Advanced critical thinking and analytical skills
Action-oriented, proactive mindset where juggling multiple concurrent customer projects is second nature
Excellent oral and written communication skills

Benefits

Comp & perks

Challenging and inspiring work environment
Learning and Development budget
Commuting budget
Mental Health and Well-being Support
Bynder Love "stipend”
Unlimited vacation policy
Volunteer Time Off
Team and Company activities
Complimentary Lunches and Snacks
Offices in Amsterdam or Rotterdam