Customer Onboarding Representative – French Speaker

Sensorfact

Customer Onboarding Specialist ensuring a smooth onboarding experience for customers in the French market at Sensorfact. Collaborating with teams to drive customer success and optimize processes.

Posted 7/7/2026full-timeUtrecht • 🇳🇱 NetherlandsJuniorWebsite

About the role

Key responsibilities & impact

Lead the digital onboarding process and ensure customer needs are met
Coordinate with internal teams to resolve installation issues quickly and efficiently
Serve as the main point of contact for customers, addressing questions and challenges
Identify upsell and cross-sell opportunities and pass them to Account Executives
Optimize the onboarding process based on customer feedback
Advise customers on sensor installation and measurement best practices, tailored to their needs

Requirements

What you’ll need

HBO level with 6+ months of relevant experience (sales, customer success/support) or a strong willingness to learn
Fluent in English and French (written and spoken), additional languages a plus
Comfortable with onboarding tools and explaining technical products
A proactive problem solver with strong customer relationship-building skills
Able to manage multiple customers, prioritize tasks, and meet deadlines

Benefits

Comp & perks

Grow your career as we scale with competitive performance based earnings
Pension Contribution of 4% with an employer sponsored retirement plan
Public transport allowance via NS business card
Employee Referral Incentives up to €3,000 for a successful referral
27 Vacation Days to rest and recharge
Remote Work Flexibility up to 2 months/year (with manager approval)
Structured Onboarding & Mentorship support
Social Events like Sensorfact Week & team dinners
Office Perks like unlimited coffee, snacks, and free Friday lunch

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Strong Customer Relationship-Building SkillsProactive Problem SolverAbility To Manage Multiple CustomersTask PrioritizationMeeting Deadlines