Sensorfact

Onboarding Specialist

• Lead the digital onboarding process and ensure customer needs are met
• Coordinate with internal teams to resolve installation issues quickly and efficiently
• Serve as the main point of contact for customers, addressing questions and challenges
• Identify upsell and cross-sell opportunities and pass them to Account Executives
• Optimize the onboarding process based on customer feedback
• Advise customers on sensor installation and measurement best practices, tailored to their needs

Customer Onboarding Representative – French Speaker

• The Onboarding team is responsible for onboarding our new customers, supporting them remotely with the installation process and ensuring that all of their questions are answered during that process.
• As an Onboarding specialist, you will help our customers get the most out of our technology and ensure that our customers can experience a high level of service.
• You will take the lead in delivering a best-in-class onboarding experience. This includes identifying key customer needs during a kick-off meeting and ensuring that we can meet them.
• Switching between different departments to help the customer is not a problem for you. As the hub of the installation process, you know how to find your way to different departments easily.
• As the point of contact for our customers, you manage to find a solution for all questions and technical challenges.
• Besides customer contact, you have an eye for spotting up-selling and cross-selling opportunities.
• Taking initiative is nothing new for you. As a fast-growing scale-up, you can play a key role in optimizing the onboarding process.

Customer Onboarding Representative – French Speaker

Customer Onboarding Representative – Italian, Spanish Speaker