Customer Onboarding Representative – Italian, Spanish Speaker

Sensorfact

Onboarding Specialist for Sensorfact, a smart monitoring platform. Responsible for supporting customers through installation while optimizing their onboarding experience.

Posted 7/3/2026full-timeUtrecht • 🇳🇱 NetherlandsJuniorWebsite

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

The Onboarding team is responsible for onboarding our new customers, supporting them remotely with the installation process and ensuring that all of their questions are answered during that process.
As an Onboarding specialist, you will help our customers get the most out of our technology and ensure that our customers can experience a high level of service.
You will take the lead in delivering a best-in-class onboarding experience. This includes identifying key customer needs during a kick-off meeting and ensuring that we can meet them.
Switching between different departments to help the customer is not a problem for you. As the hub of the installation process, you know how to find your way to different departments easily.
As the point of contact for our customers, you manage to find a solution for all questions and technical challenges.
Besides customer contact, you have an eye for spotting up-selling and cross-selling opportunities.
Taking initiative is nothing new for you. As a fast-growing scale-up, you can play a key role in optimizing the onboarding process.

Requirements

What you’ll need

Preferably 6+ months relevant work experience (e.g. in previous sales or customer success/support positions), but also suitable for starters/recent graduates
Fluency in Italian & Spanish, at a native or equivalent level and Business-level proficiency in English
You are a problem solver, have a proactive attitude and like to take the initiative
You seek the responsibility and independence that comes with working in a scale-up and you are excited to be part of our growth
Availability of 32-40 hours per week.

Benefits

Comp & perks

Pension Contribution of 4% with an employer sponsored retirement plan
Public transport allowance via NS business card
Employee Referral Incentives up to €3,000 for a successful referral
27 Vacation Days to rest and recharge
Remote Work Flexibility up to 2 months/year (with manager approval)
Structured Onboarding & Mentorship support
Social Events like Sensorfact Week & team dinners
Office Perks like unlimited coffee, snacks, and free Friday lunch

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Proactive AttitudeInitiativeResponsibilityIndependence