Customer Success Manager, German Speaking

Benefex

Junior Customer Success Manager handling operational support for DACH customers on a complex SaaS platform. Ensuring smooth day-to-day operations and troubleshooting platform issues.

Posted 6/13/2026full-timeAmsterdam • 🇳🇱 NetherlandsJuniorWebsite

About the role

Key responsibilities & impact

Act as the main day‑to‑day contact for customer administrators, providing operational and technical support
Manage and deliver customer change requests, including configuration updates and portal changes
Troubleshoot platform issues by investigating system setups, configurations, and data
Support customers with queries related to platform functionality, processes, and best practice usage
Work closely with internal teams to resolve issues efficiently and communicate progress clearly to customers
Contribute to maintaining strong customer satisfaction through clear communication and reliable follow‑up
Manage multiple support requests effectively in a fast‑paced SaaS environment

Requirements

What you’ll need

1+ years of experience in a customer support or operational support role
German language proficiency
Strong communication skills, with the ability to explain technical topics clearly to customers
Proven troubleshooting skills, including experience navigating systems and checking configurations
A customer‑oriented mindset with a focus on problem solving and service quality
Well organised, with the ability to prioritise tasks and manage multiple requests
Comfortable working as part of a collaborative team while taking ownership of day‑to‑day responsibilities
Bonus points for: Experience in HR Tech, SaaS, or a technology‑driven environment
Exposure to employee benefits or people‑focused platforms

Benefits

Comp & perks

Enjoy a benefits package designed to support your wellbeing, your life outside work, and your growth.
Flexible working
Paid volunteering days
Generous referral bonuses
Health insurance
Access to our full benefits portal
Fun annual events to celebrate together

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingsystem configurationdata investigationcustomer supportoperational supportchange managementportal managementSaaS

Soft Skills

communicationproblem solvingcustomer-oriented mindsetorganizational skillstask prioritizationcollaborationownership