Benefex

Account Manager

• Generating new business opportunities through strategic partner channels
• Pitching and demonstrating our solutions to partners alongside our Global Sales Team
• Positioning the unique benefits of our platform within the employee benefits and wellbeing market
• Collaborating cross‑functionally with Sales, Product Engineering, Marketing and Legal to deliver the right solutions for each partner
• Managing strategic relationships with strong commercial acumen, diplomacy and exceptional project management
• Staying ahead of the competitive landscape in the enterprise employee benefits and wellbeing sectors
• Supporting Sales teams throughout the full sales cycle for partner‑generated opportunities

Strategic Partner Account Manager

Implementation Specialist

• Lead the end-to-end execution of high-impact transformation initiatives across Product, Technology, Services and Change.
• Define delivery scope, objectives, milestones and timelines aligned to agreed transformation priorities.
• Develop and maintain integrated delivery plans, schedules and roadmaps to guide sequencing and execution.
• Monitor progress closely, proactively identifying risks, issues and dependencies and implementing mitigation strategies.
• Manage interdependencies across workstreams and initiatives, understanding and mitigating programme-level impacts.
• Own change control for scope, timelines and dependencies, ensuring impacts are assessed, documented and communicated.
• Ensure delivery aligns with agreed governance, assurance and escalation frameworks.
• Provide clear, concise progress reporting and maintain delivery documentation throughout the lifecycle.
• Use delivery insights and performance metrics to drive continuous improvement in transformation delivery.
• Ensure initiatives are delivery-ready for go-live and support a controlled transition into BAU with clear ownership and handover.

Transformation Implementation Manager

Customer Success Manager

• Manage a portfolio of approximately 20–30 customers as their primary point of contact, ensuring strong engagement, satisfaction, and retention
• Build trusted relationships with a range of customer stakeholders, including senior leaders
• Lead regular customer check‑ins and internal account health reviews, proactively identifying risks and opportunities
• Develop and present insight‑rich performance updates that support customers in maximising platform adoption and achieving long‑term outcomes
• Drive customer advocacy by championing feedback internally and ensuring insights (including NPS) lead to tangible improvements
• Support customers in aligning the Benifex platform with their broader people, reward, and engagement strategies
• Adapt quickly to shifting priorities and evolving customer needs in a fast‑paced environment

• Act as the primary day-to-day contact for customer administrators, providing operational and technical support
• Manage and deliver customer change requests, including configuration updates and portal changes
• Troubleshoot platform issues by investigating system setups, configurations, and data
• Support customers with queries related to platform functionality, processes, and best-practice usage
• Work closely with internal teams to resolve issues efficiently and communicate progress clearly to customers
• Contribute to maintaining strong customer satisfaction through clear communication and reliable follow-up
• Manage multiple support requests effectively in a fast-paced SaaS environment

Customer Success Manager, German-speaking

Project Manager

• You’ll be planning, implementing and managing the project.
• You’ll follow our tried and tested project methodology to deliver a great outcome for the customer.
• You’ll adhere to our internal audit standards and be motivated to deliver high-quality.
• Create and maintain detailed project plans which identifies and sequences the activities needed to successfully complete the project.
• Determine the resources (time, support, interdependencies etc) required to complete the project.
• Manage issues, risks and project change requests to ensure successful and on-time project delivery
• Produce and deliver compelling, clear and succinct project documents using multiple inputs and data sources.
• Establish and manage the communication schedule to update the customer and internal stakeholders on project delivery against plan.
• Deliver project presentations to Senior Customer representatives and key stakeholders.
• Develop trusted advisor relationships with senior level customers, including internal Executive teams across multiple clients.
• Undertake a post implementation review to evaluate the outcomes of the project against agreed plans to identify improvement opportunities that benefit both the Customer and Benifex business.

Strategic Partner Account Manager

Transformation Implementation Manager

Customer Success Manager

Customer Success Manager, German-speaking

Project Manager – 15-month FTC