Customer Success Manager

Benefex

Customer Success Manager at Benifex, driving customer value and engagement through relationship building and platform adoption. Managing a portfolio of domestic and global customers.

Posted 5/30/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage a portfolio of approximately 20–30 customers as their primary point of contact, ensuring strong engagement, satisfaction, and retention
Build trusted relationships with a range of customer stakeholders, including senior leaders
Lead regular customer check‑ins and internal account health reviews, proactively identifying risks and opportunities
Develop and present insight‑rich performance updates that support customers in maximising platform adoption and achieving long‑term outcomes
Drive customer advocacy by championing feedback internally and ensuring insights (including NPS) lead to tangible improvements
Support customers in aligning the Benifex platform with their broader people, reward, and engagement strategies
Adapt quickly to shifting priorities and evolving customer needs in a fast‑paced environment

Requirements

What you’ll need

Solid experience in a Customer Success role, with a strong track record of driving product adoption, engagement, and customer outcomes
Experience managing complex B2B SaaS customer portfolios with multiple stakeholders
Confidence working with senior customer contacts and navigating challenging or sensitive situations
Strong organisational skills, with the ability to prioritise effectively across a varied portfolio
Excellent communication and relationship‑building skills, with a customer‑first mindset
A proactive, accountable approach, with a genuine passion for delivering exceptional customer experiences.
Bonus points for:
Experience within Employee Benefits, HR Tech, or a related SaaS domain
Exposure to large enterprise and/or global customer accounts

Benefits

Comp & perks

Flexible work – choose a working setup that works for you
25 days holiday plus your local bank holidays
Your birthday off
Two half day wellbeing days
Healthcare cash plan to cover the costs of day to day healthcare
Employee Assistance Plan 24/7 365 support
Income Protection (75%) and life assurance (4x salary)
Pension scheme
£50 monthly allowance to spend on whatever takes your fancy, your very own Benifex card will be topped up at the start of each month!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessB2B SaaSproduct adoptioncustomer outcomesportfolio management

Soft Skills

relationship buildingcommunicationorganisational skillsproactive approachaccountabilitycustomer-first mindset